e-mail problems please help

Avast Free Antivirus / Premium Security
1

I know you have heard it all before,but,I only downloaded “Avast” last night and I still can not work out how to get my internet e-mail to send and receive. I have two e-mail accounts. Only one of them is not working. My “Hotmail” account is alright.

I have read as much as I can from this forum and the help files and I still can not work it out. Well don’t laugh I only started playing with a computer six months ago.

If I turn off the scanning for incoming and outgoing mail, then it works so it is being blocked by “Avast”.

I have recently upgraded to Windows xp version 2002. I am collecting my mail in “Outlook Express 6”. I am running “Avast 4.5” and “Zone Alarm”. I was using “Norton” before I un-installed it and switched to “Avast”.

2

Welcome :smiley:

Are you sure that ZoneAlarm allows ashMaiSv.exe (avast mail service) to connect the Internet?
Can you disable the firewall and test if it works?

3
  • Make sure that NAV is correctly/completely remove. Use the uninstall util from the Symantec website.
  • Reboot
  • Do a repiar of Avast
  • Reboot
  • Setup the mail in OE as if Avast isn’t there

Does this solved the problem?

4

Thank you Technical, That has solved my problem. I am young, but I will learn. :-[

I did discover after posting my last message, that "Outlook/Exchange is waiting for a subsystem to start.

Is this as easy to sort out as my last problem? I do remember reading something about that. I thought I would ask just in case I can not make sense of it

Thanks again. Ali

5

Sure, you’re brave 8)

Ali, this is not a problem…
The message “The provider is waiting on the subsystem to start” will be shown there until you open MS Outlook
The plugin will be enable automatically.

6

Yes I have just been getting my head round that one in the help files. Thank you Technical.

The reason I am still a little confussed is that, I was able to send mail from my “Hotmail” account before but not from my “Onetel” account. Both these accounts I use in “Outlook Express”. Why would one send and not the other?

With your advice my “Onetel” account is now definitely working and is definitely being scanned. There was a pop up window telling me so.

Does this mean that my “Hotmail” account is not being scanned, or am I worrying about nothing again. There was no pop up window to show it was being scanned.

I am very gratefull for your help Technical. Thanks.

7

I’m not sure…
To see if avast! is scanning emails, check one of these points:

  1. Is the avast icon (the special one of email scanning) be shown in the system tray?

  2. Is your email header with the lines X-Antivirus: avast! (VPS 0XXX-X, XX/XX/2004), Inbound message and X-Antivirus-Status: Clean? (Right click the message, choose Properties and Details)

  3. Are clean notes added at the bottom of the email? (Internet Mail provider settings)

[b]You can test the security of your email system here: http://www.gfi.com/emailsecuritytest/[/b]

8

I can enable links on my e-mail on windows xp, but i cant use any links they wont work. Ive been told to cut and paste the link to my browser but i dont know how. Im new to computers if you havent already guessed so i need lots of help!!!thanks. Oh my isp is aol.

9

Kazzer have a look HERE