I have EAC Build Aug2012(7.0.309) installed on one of my company’s servers. The Discovery tasks / Find Computers has indeed found all of the computers in the AD and inserted them in a DOMIAN sub category of the Computer catalog. That stated, no information from any of the computers has been retrieved by EAC and all computers are displayed in the Computers without Agent sub category of Dynamic computer groups and none are displayed in the Computers with Agent sub category of Dynamic computer groups. Avast! has been successfully (push) installed on all computers.
I am running under a trial license that is to expire in the next 10 days and would really like to resolve this before purchase.
Im going to go and guess its the firewall on the server blocking the clients from reporting back to the console. Try disabling the firewall for an hour or so and if you see the clients connect then this would be the reason.
Another thing to check is the DNS Settings on the client, make sure the primary DNS Server is an internal one that can point the clients to the EA Server.
Thanks for your reply. I had already tried adding the ports to the firewall described in other posts… that didn’t correct the problem. I then did try deactivating the firewall on the server for well over an hour… that didn’t correct the problem. I have verified the DNS settings.
The strange part of the whole thing is that I can push Avast to all of the connected workstations and laptops. I have, since my previous post, purchased Avast licensing and now, some but not all, listed computers have a key icon displayed and the VPS version and Engine version have changed from to while the Operating system on all is still and the Last communication is still .
The license was never pushed to the workstations and laptops, I had to manually insert the license key into all of them.
While Avast has been a great product on my home workstations, the behavior in a business environment has been less than stellar thus far.