Email from COX that I may have Alureon / TDSS Virus also windows unable to upate

system · 2016-12-31T07:30:26.000Z

Hello! First I want to say thanks for the help. I received an email from COX that one of my machines may be affected by the Alureon / TDSS virus. However, I ran scans, checked registry, and am not experiencing any of the symptoms so I am not sure what is going on.

To be safe I ran all the logs recommended and would love if you guys could check it out.

On a different note for the last 4 months are so my machine has been unable to install windows updates. It gets to about 99% and rolls back the update. It is very frustrating because it locks my computer for an hour or so unexpectedly. The following has failed about a dozen times:

KB3206632

Not sure if these issues are related. My logs are attached.

Thank you so much in advance!!!

dbrisendine · 2016-12-31T07:41:57.000Z

Your logs look clean except for the Malwarebytes log where it took out the PUP and other remains.

Are you certain the email was from COX? Is COX your Internet Service Provider? Did you examine the email header to verify the source? This just sounds like a scam as a rootkit is not going to be detected by your service provider but they will sense that your systems are ‘botted’.

system · 2016-12-31T08:12:46.000Z

Thank you for the help.

I actually did call COX and they confirmed they sent the email. They did say it was possible it just picked up a pattern of some sort. I use a VPN so maybe that had something to do with it?

Either way it looks like I am in the clear. I really appreciate you taking the time.

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