Email possibally hijacked

My email refuses to open in any browser than IE, I ran the boot scanner and only found
Win32:PUP-gen [PUP] in c:\hp\bin\processlogger.exe so I put that in the vault

I had ran the regular scanner and it found programs on my desktop that it said could not be scanned because they were protected by a pass word… which I find odd one of the programs was install_reader10_en_mssd_aih which is adobe reader not sure why that would be protected by a password
anyone have any idea of what can be causing this Ive installed and ran malware bytes and quick scan found nothing

hey and welcome to the forum.

i suggest you follow this guide and attach your logs.

a malware expert will guide you from there.

http://forum.avast.com/index.php?topic=53253.0

PUP is not virus but Possible Unwanted Program…you need to know what it is before you take action
so you moved a factory installed hp program to quarantine

AdwCleaner log

OTL log

aswMBR.exe log

Hi not a great deal showing there

When you try to collect mail using other browsers what error do you get ?

Also I would recommend upgrading to IE9 http://www.microsoft.com/en-us/download/details.aspx?id=16792

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:OTL
SRV - File not found [Auto | Running] -- C:\Program Files\Spybot -- (SBSDWSCService)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Program Files\Lavasoft\Ad-Aware\KernExplorer.sys -- (Lavasoft Kernexplorer)
FF - prefs.js..browser.startup.homepage: "http://www.swagbucks.com/"
[2012/11/12 12:09:54 | 000,466,944 | ---- | M] (Catalina Marketing Corporation) -- C:\Program Files\mozilla firefox\plugins\NPcol400.dll
[2011/03/18 14:32:12 | 000,091,552 | ---- | M] (Coupons, Inc.) -- C:\Program Files\mozilla firefox\plugins\npCouponPrinter.dll
[2011/03/18 14:32:14 | 000,091,552 | ---- | M] (Coupons, Inc.) -- C:\Program Files\mozilla firefox\plugins\npMozCouponPrinter.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - No CLSID value found.

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

The email is not giving an error, with fire fox or chrome as default browser all links clicked in windows mail or Thunderbird which I downloaded to try and place of windows mail will not open urls that are clicked on in either email program. Ie takes over and opens all of the urls. but only in the email programs.
firefox or chrome are not allowed to be the default programs. I have even tried setting them as the default programs from the control panel but something is blocking it

Could you update to windows live mail http://windows.microsoft.com/en-GB/windows-live/essentials-other-programs and then try it

I will start updating so that i can do this this evening when i get off work I ran hijack this and found something odd would you know what this is

Yep a anomaly with HJT… The last OTL fix that you ran reset the Host file to default

when installing ie 9 do you have to remove the old version if so cant find it
what is a platform update required for downloading Windows Live Essentials 2011
I know you are supose to remove the old version of windows live to install the new one but I dont have it
the only thing listed is windows live messanger?

IE9 will install over the top and back up IE8 in case you would want to revert

What you select for live essentials install is your option… But messenger is being killed this year so probably a pointless exercise getting that