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Double click on the avast ’ a ’ icon (or right click the icon and select) the ‘On-Access Protection Control’ window will pop-up, if yo see a Details… >> button click it to show details of the Providers, select the Internet Mail provider. They are there you have obviously reached that point as you have gone past it by clicking on the Customize button.

Also, I noticed that under Avast On-Access Protection Control, Internet Mail, Customize, Redirect, the Pop setting is 110 and Smtp is 25. My Outlook Express settings are, Pop 995 and Smtp 465. When I change the settings in Avast On-Access Protection Control to match my Outlook Express settings, the small blue icon comes on and remains on. I no longer can send or receive emails. I changed settings back and email functionality returns.

This is the crux of your problem, your email ports are SSL/TSL, secure encrypted email and avast doesn’t/can’t scan encrypted email. That is the whole point of SSL secure email to keep prying eyes out. The blue icon comes on and stays on because it can’t scan the encrypted email so it is effectively hanging.

If you want avast to scan encrypted email you nee a third party interface (freeware) like STunnel. This isn’t a simple thing to set-up by all accounts, but these topics should help.

Gmail and Avast Providers
Solution: Using GMail with Avast and a SPAM filter
Redirecting multiple SSL accounts