Hi,
Could anyone tell me if it is possible to modify the outgoing e-mail signature in Avast! IS.
I would like to format my own signature including the definition file version number and definition date. I would also like to remove the Avast! url link.
Thanks
You can edit the template file, but I don’t think there is a variable that can be used for the date/version since the template is just a text file.
Thanks Eddy
Can you tell me where I might locate this template file?
Shame if there are no variables, going back some years there was this option in Avast!.
I can’t remember the name of the file at this moment, but I’m sure it is mentioned in other posts here.
You can also search the avast folders for a file with the text “mail send” or something like that.
You should be able to find it that way,
Have searched the forum with no obvious helpful results returned, also searched the Avast folders and file contents without any success… perhaps its a compiled file?
Would appreciate if anyone knows where I can locate the template/settings file.
From poking around I have found some files (text and html variants) of what appears to be the signature files, located here:-
Program Files\AVAST Software\Avast\2057
Any thoughts on whether or not it is safe to modify these?.. there also appears to be references to the %VPS% variables… on the face of it?
You should be able to safely change these files :
aswClnTg.txt
aswClnTg.html
aswInfTg.txt
aswInfTg.html
I strongly suggest to create a backup of those files before changing them.
It looks like there are some variables that you can use, but don’t take my word for it.
I hope someone from avast will let us know.
Yes, those are the files I was referring to.
Next problem is… and I assume… Avast! is protecting those files from being modified (‘Access Denied’ on saving), so is there a way to temp disable this protection.
I tried disabling all shields but that didn’t allow me to save modified files in that folder.
You need to disable the avast self defense.
It is in the setting under troubleshooting.
Don’t forget to enable it again when you are done 
Thanks Eddy
Didn’t see that setting last night, so booted into safe mode to modify the files, but now I will know in future… thanks.
Achieved exactly what I wanted with the signatures.
Would appreciate any comment from the Avast! team on any future implications of doing so… eg are these files normally changed on updates or anything else might be problematic?
I’m an avast user like yourself not an avast team member, but I would suggest that you keep copies of your modified files.
Avast has an integrity checker function, when and why that might run (avast program update/repair, etc.) or to what files it applies I can’t say. But if it did check these .txt, .htm files there is a possibility they might be replaced.
As you mentioned program updates, a clean install would certainly be likely to replace. I don’t know for sure if updates in place (UI update) would replace them, your settings and modules should remain the same.
In earlier avast versions I modified the .txt and .htm files without issue, including in place program updates, but always kept copies, just in case. How this might fit in with the latest version, only time will tell.
Thanks DavidR
Have kept a copy of the original ->2057 folder (outside of the Avast! structure) and included copies of my modified files.
As you say, it never seemed to be a problem in earlier versions, but I have been away from Avast! for some time and wondered if/how much things might have changed.
Thanks again for the replies Eddy & David… seasons greetings.
You’re welcome.
And a Merry Christmas to you.
Okay, modified the files and achieved my goal, however… next day Avast! replaced the .html variant (but not the .txt one) with the original file.
Can any of the Avast! team advise on how to overcome this please.
PS: how do you e-mail the Avast! support direct?, when I try the support option it asks for an order code… I’ve tried my activation/registration codes and the number that came with the paypal receipt, but all are rejected!
I don’t believe there is a direct email to support as that would be bypassing the support ticket system.
I’m not sure exactly where you started from or ended up https://support.avast.com/support/tickets/new, this is in the Support section of the support ticket system. This has three options two being more relevant "I need more product information https://support.avast.com/support/tickets/new?form=1 and “I need help using a product” https://support.avast.com/support/tickets/new?form=3, this one is probably closest or more relevant.
That said what you are trying to do isn’t exactly on the list of “I need help using a product.”
Neither of these forms were asking for Order code - I think that the Order code is related to the Product itself, a bit like a Product ID number.
Thanks David
I found the ticket system, which is what I was badly describing as e-mail support.
I have a feeling I may have been trying the ticket system too soon (before my activation) because now it seems to allow me to submit a ticket.
However, I’ll wait for a while and see if a team member pops up on this thread.
Thanks again.
On upgrade, modified files will be upgraded too (overwritten yours).
No problem.
There is normally a 5-10 day response time on support tickets - this however may be more given the holiday period. What ever you do don’t submit or modify existing tickets as they are dealt with in a first in first out, otherwise this could further delay it.
This is something I mentioned could happen (Reply #10), but it has gone further than that as no program update, but the modified .htm files have been replaced.
This is something I mentioned could happen (Reply #10), but it has gone further than that as no program update, but the modified .htm files have been replaced.
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Yes David, exactly. No program update since I installed Avast! and modified the files… so wonder what triggered the resetting of this html file!, also seems strange that it left the modified txt file untouched!
My suspicions fall around the fact that htm files are more volatile and could be crafted to do almost anything inside an iframe for instance, where .txt files are essentially inert.
So any integrity checking is likely to include .htm files.