Enabling premium on family members' devices

system · 2015-11-15T15:17:51.000Z

I just purchased premium on my phone and would like to enable it for my family’s devices as well. However, my wife and son are on their own gmail accounts on their phones. I’ve installed avast on both their devices and connected the instances to my avast account. How do I get their avast to recognize that I’ve already paid for premium? I tried to “reactivate” but it seems that it’s checking the google account on their phone, not their avast. Thanks for your help!

Asyn · 2015-11-16T07:26:32.000Z

Yes, you need to use the same Google account.

system · 2015-11-30T21:02:20.000Z

thats total bs - why is it tied to the google account and not the avast account?!

people change google accounts and thieves will definitely…?! what help is it if premium is tied to the google account?

Eddy · 2015-11-30T21:36:23.000Z

why is it tied to the google account and not the avast account?!

Because avast is not a mail provider. Just because you don't know/understand things, it doesn't mean it is BS.

You ordered the license with that email account, so yes the license and email account are tied.
That makes perfectly sense.

But I have good news…
From early 2016 (perhaps even January already), avast mobile will be free (including the extra’s the premium version has now)
Your wife and son can already install the beta for it through the google store.

system · 2015-11-30T22:05:54.000Z

what happens if a thief or family member then changes the google account afterwards? will premium still be active or disabled?

Eddy · 2015-11-30T22:11:20.000Z

It will stay activated.
Changing a email address will not change the license nor the installed application.

system · 2015-12-03T00:23:49.000Z

Followup:

I contacted Avast support. They understood my situation and were very friendly and helpful. They added my wife’s and child’s gmail addresses to my license so I was able to activate premium on all 3 devices. FYI for anyone in my situation!

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