Endpoint Protection Suite doesn't support Windows 10, and Avast won't refund!

system · 2015-09-04T03:38:49.000Z

I have a 20-seat subscription to Endpoint Protection Suite Plus, and I recently upgraded several machines to Windows 10. It turns out Windows 10 is not supported. This is both frustrating and unacceptable. My annual renewal of Endpoint Protection Suite was only a few weeks old, so I put in a request for a pro-rated refund (ticket #YWF-827-53124). No one will even acknowledge the refund request, and when I followed up with a request for a response, that was completely ignored as well.

What’s up with Avast?? I would not have expected such poor customer service. Anyone else having this problem? Avast, can you please process the refund?

system · 2015-09-07T18:39:56.000Z

Hi, I have the same problem with 20 subscription for 3 year.
My ticket #NID-591-97618.
still I am awaiting a response from avast.

system · 2016-04-25T12:12:18.000Z

Hello there, actually the latest version of EPS from Avast is runing on windows 10.
In the first hand I have a test machine runing it since one week and there is no troubleshoot (perhaps Avast just solve it ?)
In the second one, there is one drawback, the console i use before didn’t reconize my install from EPS client so i need to uninstall the old version and make another install for the new one.

-I appolize for my bad english, but it’s not my native langage-

Kinds Regards !

system · 2016-04-26T06:50:14.000Z

It sounds like a misunderstanding.

I can confirm that Avast Endpoint Protection Suite Plus works on Windows 10.
And Enterprise Administration Console (running on Windows Server 2012) recognizes Windows 10 clients.

MichaelP. · 2016-04-27T13:38:38.000Z

Hello,

The Avast Endpoint Protection product line is Windows 10 compatible, you can download a compatible installer from avast.com/download-software.

Thanks,
Michael P.
AVAST Support Team

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