Hi JR, thanks for the quick reply.
We’ve got File, Web, P2P, Chat, Script, Suspicious Actions, Exchange and SharePoint agents installed. No mention of network protection.

I do have a .INI file for NetworkShield in my Avast-generated support package. Here are the contents:

[Common]
ActionOnPackedFile=onlyfile
NetAlert=
OverwriteReport=0
PUPAction=trezor iffailed delete
PerformActionOnStartup=1
Report=TXT
ReportName=*
ReportRecords=Start;Stop;Infected;HardErrors
ScanFullFiles=0
ScanIgnoreTargeting=0
ScanPUP=0
ScanPackers=EXE;WinExec;Streams;Drop
ShowAppliedActionNotification=1
ShowInfo=0
SuspiciousAction=trezor iffailed delete
TaskSensitivity=80
UseCodeEmulation=1
VirusAction=trezor iffailed delete
[NetworkShield]
Logging=1
SendBlockedUrlStats=1
ShowMessage=1
ShowPopup=1