Endpoint protection suite plus

We ordered on 27/06, 21 licenses of the product in question, and paid by bank transfer on 04/07, but we have not yet received anything.
Have been opened several support ticket but no answer and there is a number of Italian assistance. we are very unhappy about this. how can we fix it?

Did you buy from Avast directly or from a reseller…?

Directly from the avast !!

http://www.avast.com/faq.php?article=AVKB24#idt_02

THANKS

You’re welcome.