Err:Not enough storage is available to process this command

Avast Free Antivirus / Premium Security
1

Can’t update due to this:

15.03.2009 12:40:30 general: Started: 15.03.2009, 12:40:30
15.03.2009 12:40:30 general: Running setup_av_pro-537 (1335)
15.03.2009 12:40:30 system: Operating system: Windows98 ver 4.10, build 2222 [ A ]
15.03.2009 12:40:30 system: Memory: 41% load. Phys:170448/523720K free, Page:1345808/1573428K free, Virt:2073216/2093056K free
15.03.2009 12:40:30 system: Computer WinName:
15.03.2009 12:40:30 system: Windows Net User:
15.03.2009 12:40:30 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
15.03.2009 12:40:30 general: DldSrc set to inet
15.03.2009 12:40:30 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
15.03.2009 12:40:30 general: Old version: 510 (1296)
15.03.2009 12:40:30 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
15.03.2009 12:40:30 system: Using temp: C:\WIN98\TEMP_av_proI.tm~a99955 (16944M free)
15.03.2009 12:40:30 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
15.03.2009 12:40:30 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
15.03.2009 12:40:30 system: Computer DnsName: tbird.home
15.03.2009 12:40:30 system: Computer Ip Addr: 192.168.1.3
15.03.2009 12:40:30 system: Installed in: C:\Program Files\Alwil Software\Avast4 (16944M free)
15.03.2009 12:40:30 internet: SYNCER: Type: use IE settings
15.03.2009 12:40:30 internet: SYNCER: Auth: another authentication, use WinInet
15.03.2009 12:40:30 package: Part prg_av_pro-537 is installed
15.03.2009 12:40:30 package: Part vps-9031400 is installed
15.03.2009 12:40:30 package: Part news-4e is installed
15.03.2009 12:40:30 package: Part setup_av_pro-537 is installed
15.03.2009 12:40:30 package: Part jrog-db is installed
15.03.2009 12:40:30 general: Old version: 510 (1296)
15.03.2009 12:40:30 general: GUID: 0de74c40-0129-11da-99eb-00d009e80dc6
15.03.2009 12:40:30 general: Server definition(s) loaded for ‘main’: 249 (maintenance:0)
15.03.2009 12:40:30 general: SelectCurrent: selected server ‘Download934 AVAST Server’ from ‘main’
15.03.2009 12:40:30 internet: SYNCER: Type: use IE settings
15.03.2009 12:40:30 internet: SYNCER: Auth: another authentication, use WinInet
15.03.2009 12:40:30 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
15.03.2009 12:40:30 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
15.03.2009 12:40:30 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
15.03.2009 12:40:30 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
15.03.2009 12:40:30 general: progress thread start
15.03.2009 12:40:30 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
15.03.2009 12:40:31 internet: Used server: http://download934.avast.com/iavs4x
15.03.2009 12:40:31 general: Server definition(s) loaded for ‘main’: 249 (maintenance:0)
15.03.2009 12:40:31 general: SelectCurrent: selected server ‘Download696 AVAST Server’ from ‘main’
15.03.2009 12:40:31 internet: SYNCER: Type: use IE settings
15.03.2009 12:40:31 internet: SYNCER: Auth: another authentication, use WinInet
15.03.2009 12:40:31 internet: Used server: http://download696.avast.com/iavs4x
15.03.2009 12:40:31 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
15.03.2009 12:40:31 package: LoadPartInfo: jrog = jrog-db returned 00000000
15.03.2009 12:40:31 package: LoadPartInfo: news = news-4e returned 00000000
15.03.2009 12:40:31 package: LoadPartInfo: program = prg_av_pro-537 returned 00000000
15.03.2009 12:40:31 package: LoadPartInfo: setup = setup_av_pro-537 returned 00000000
15.03.2009 12:40:31 package: LoadPartInfo: vps = vps-9031400 returned 00000000
15.03.2009 12:40:31 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
15.03.2009 12:40:31 general: Part of license key:
15.03.2009 12:40:31 package: IsFullOkay: vps-9031400.vpu - not okay (doesn’t exist)
15.03.2009 12:40:31 package: SetDownloadBits: vps setting 72 diffs to process
15.03.2009 12:40:31 package: IsFullOkay: vpsm-9031400.vpu - not okay (doesn’t exist)
15.03.2009 12:40:31 package: IsFullOkay: vpsm-9031400.vpu - not okay (doesn’t exist)
15.03.2009 12:40:31 package: SetFullAsMarked: Package vpsm set to 1
15.03.2009 12:40:31 package: Packages before download
15.03.2009 12:40:32 package: Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-8123100.vpu, size: 20777722. md5: 31892AC2C25E99D93CF0050270CFC80D, computemd5 returned 0x00000000, sig: 92368D7E377B27A277F6CE6351B2D0C8C58AA8B8554F1F4A4E19013C48455EC0567CE5254466FCCA returned 0x00000000
15.03.2009 12:40:32 package: Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8123100.vpu, size: 133. md5: AB49F049FD39692882E75C5A3ADF8164, computemd5 returned 0x00000000, sig: 06C07E07980838E00F3AE6B524795D9C4D8C0E5654D9B940906D0C7B2BD1929074CD30F5CEFB0D2A returned 0x00000000
15.03.2009 12:41:27 internet: Used server: http://download696.avast.com/iavs4x
15.03.2009 12:41:27 file: GetFileWithRetry: vps-9022800-9022700.vpu downloaded and verified
15.03.2009 12:41:27 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-9022800-9022700.vpu, returned 0x00000000
15.03.2009 12:41:27 package: ERROR PerformPkgDiff: pPkgDiffStorage->m_pbtBufNew == NULL
15.03.2009 12:41:27 package: PerformDiff: vps-9022800-9022700.vpu Bad, error code 0x00000008
15.03.2009 12:41:27 package: Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-9022800-9022700.vpu, size: 39943. md5: 2A4236EBDF413197ECE519023FC70894, computemd5 returned 0x00000000, sig: 1763054403E43EC37F7B27C52C2B929883C0DC3D6D438D208F6E21A938328EB0CDC4B48B1B2B4802 returned 0x00000000
15.03.2009 12:41:27 package: PerformDiff( vps, 9022700, 9022800 ) failed 0x00000008
15.03.2009 12:41:27 general: Err:Not enough storage is available to process this command.

Any help on this?

Thank you

2

BUMP - hopefully, someone can help you with this.

3

How much RAM do you have? Seems avast requires a little bit more to process the virus database…

4

It’s in the log Tech.

Seems like 512Mb with about 170Mb free at the start.

I tried to recreate this on my 12 year old Toshiba yesterday. I do not have Win 98 but it does have its close cousin Win Me and my system only has 96Mb of memory with 24Mb free at the start.

I was quite a bit further behind than the poster on VPS updates (mine was 02/02/2009).

My system successfully brought the VPS up to date (after about 20 minutes) leaving the system just to run the avast update.

On the face of it the poster’s system should have been able to do the update also. However if some other memory hungry process (perhaps a browser) was started up while the avast update was in progress it may have reduced available memory below the minium that avast could work with.

On the next restart - is the same problem encountered?

5

Thanks Alanrf… We need to wait for claymont input now.

6

What would you like to know? I’ve been running Avast on that computer for three years without any problems. I believe I’ve seen this same scenario with corrupted compressed files.

7

I already put a question … with respect, I seek an answer to it.

8

15.03.2009 12:40:30 system: Memory: 41% load. Phys:170448/523720K free, Page:1345808/1573428K free, Virt:2073216/2093056K free

9
On the next restart - is the same problem encountered?
10

I restarted a few times when the problem arose, but I didn’t power down(that slipped by my me). This computer only runs basically on weekends. I just powered up and Avast grabbed the latest package. Everything seems to be fine now it’s restarting, I’ll know in a few minutes. Avast reports it has the latest packages, everything looks fine.

Regards,
Ernie