Avast! Updating worked fine last night but as of today I get this error every time. When I booted up Avast.Setup didn’t run to my knowledge (it usually does) and manual updating gets me this error. Its possibly unrelated but yesterday I installed the 4-14-09 windows updates and after rebooting a 9th svchost.exe was running opposed to 8 in the past.
Not sure what’s going on, any help would be appreciated.
The total numbers of svchost.exe running is variable, since it is the messenger not the sender so to speak. It is the Host for various Services hence the name SvcHost services host.
Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow.
Error processing packages.
Please use full update.
Try updating via that menu too with no luck 
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
As I said in my above post, no luck repairing. Any idea what could’ve caused this?
If I reinstall Avast! entirely I’ll have to do it later tonight, have to drive across the state for 2 1/2 hours soon.
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
How no luck, exactly what happened, e.g. Were you even able to get to the Repair option in add remove programs ?
Or if so presumable after using the Repair option it still doesn’t work ?
If so then it would probably be best to do a clean reinstall:
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.
Download the avast! Uninstall Utility, find it here and save it to your HDD.
Last 350 lines of the log:
16.04.2009 11:28:31.000 1239895711 system Computer DnsName: your-4f1261a8e5
16.04.2009 11:28:31.000 1239895711 system Computer Ip Addr: 98.166.104.12
16.04.2009 11:28:31.000 1239895711 system Installed in: C:\Program Files\Alwil Software\Avast4 (115328M free)
16.04.2009 11:28:31.000 1239895711 internet SYNCER: Type: use IE settings
16.04.2009 11:28:31.000 1239895711 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 11:28:31.000 1239895711 package Part prg_av_pro-537 is installed
16.04.2009 11:28:31.000 1239895711 package Part vps-9041500 is installed
16.04.2009 11:28:31.000 1239895711 package Part news-4f is installed
16.04.2009 11:28:31.000 1239895711 package Part setup_av_pro-537 is installed
16.04.2009 11:28:31.000 1239895711 package Part jrog-ca is installed
16.04.2009 11:28:31.000 1239895711 general Old version: 537 (1335)
16.04.2009 11:28:31.000 1239895711 general GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009 11:28:32.000 1239895712 general Server definition(s) loaded for ‘main’: 266 (maintenance:0)
16.04.2009 11:28:32.000 1239895712 general SelectCurrent: selected server ‘Download712 AVAST Server’ from ‘main’
16.04.2009 11:28:32.000 1239895712 internet SYNCER: Type: use IE settings
16.04.2009 11:28:32.000 1239895712 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 11:28:32.000 1239895712 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
16.04.2009 11:28:38.000 1239895718 internet Used server: http://download712.avast.com/iavs4x
16.04.2009 11:28:39.000 1239895719 general Server definition(s) loaded for ‘main’: 266 (maintenance:0)
16.04.2009 11:28:39.000 1239895719 general SelectCurrent: selected server ‘Download963 AVAST Server’ from ‘main’
16.04.2009 11:28:39.000 1239895719 internet SYNCER: Type: use IE settings
16.04.2009 11:28:39.000 1239895719 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 11:28:39.000 1239895719 internet Used server: http://download963.avast.com/iavs4x
16.04.2009 11:28:39.000 1239895719 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009 11:28:39.000 1239895719 package ERROR: Unable to verify prod-av_pro.vpu, error 0x2000000B
16.04.2009 11:28:39.000 1239895719 package LoadAllDefs failed 0x20000011
16.04.2009 11:28:39.000 1239895719 general Err:The package is broken.
16.04.2009 11:28:40.000 1239895720 package Transferred: files 2, bytes 20, time 5891 ms
16.04.2009 11:28:40.000 1239895720 package Retries: total 0, files 0, servers 2
16.04.2009 11:28:40.000 1239895720 internet Sending stats ‘http://download963.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
16.04.2009 11:28:40.000 1239895720 file NeedReboot=false
16.04.2009 11:28:40.000 1239895720 general Return code: 0x20000011 [The package is broken.]
16.04.2009 11:28:40.000 1239895720 general Stopped: 16.04.2009, 11:28:40
16.04.2009 11:42:22.000 1239896542 general Started: 16.04.2009, 11:42:22
16.04.2009 11:42:22.000 1239896542 general Running setup_av_pro-537 (1335)
16.04.2009 11:42:22.000 1239896542 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.04.2009 11:42:22.000 1239896542 system Memory: 64% load. Phys:368876/1047024K free, Page:1058264/1733256K free, Virt:2069012/2097024K free
16.04.2009 11:42:22.000 1239896542 system Computer WinName: YOUR-4F1261A8E5
16.04.2009 11:42:22.000 1239896542 system Windows Net User: YOUR-4F1261A8E5\HP_Owner
16.04.2009 11:42:22.000 1239896542 general Cmdline: /uninstwiz
16.04.2009 11:42:22.000 1239896542 general Old version: 537 (1335)
16.04.2009 11:42:22.000 1239896542 registry Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.04.2009 11:42:22.000 1239896542 system Using temp: C:\DOCUME~1\HP_Owner\LOCALS~1\Temp_av_proI.tm~a02852 (115301M free)
16.04.2009 11:42:22.000 1239896542 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2009 11:42:22.000 1239896542 general DldSrc set to inet
16.04.2009 11:42:22.000 1239896542 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.04.2009 11:42:22.000 1239896542 system Computer DnsName: your-4f1261a8e5
16.04.2009 11:42:22.000 1239896542 system Computer Ip Addr: 98.166.104.12
16.04.2009 11:42:22.000 1239896542 system Installed in: C:\Program Files\Alwil Software\Avast4 (115301M free)
16.04.2009 11:42:22.000 1239896542 internet SYNCER: Type: use IE settings
16.04.2009 11:42:22.000 1239896542 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 11:42:22.000 1239896542 package Part prg_av_pro-537 is installed
16.04.2009 11:42:22.000 1239896542 package Part vps-9041500 is installed
16.04.2009 11:42:22.000 1239896542 package Part news-4f is installed
16.04.2009 11:42:22.000 1239896542 package Part setup_av_pro-537 is installed
16.04.2009 11:42:22.000 1239896542 package Part jrog-ca is installed
16.04.2009 11:42:22.000 1239896542 general Old version: 537 (1335)
16.04.2009 11:42:24.000 1239896544 file SetExistingFilesBitmap: 1055->155->155
16.04.2009 11:42:24.000 1239896544 general GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009 11:42:25.000 1239896545 general Server definition(s) loaded for ‘main’: 266 (maintenance:0)
16.04.2009 11:42:25.000 1239896545 general SelectCurrent: selected server ‘Download621 AVAST Server’ from ‘main’
16.04.2009 11:42:25.000 1239896545 internet SYNCER: Type: use IE settings
16.04.2009 11:42:25.000 1239896545 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 11:42:29.000 1239896549 general Operation set to INST_OP_REPAIR
16.04.2009 11:42:29.000 1239896549 general Entering:UpdateInstallPackages
16.04.2009 11:42:29.000 1239896549 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009 11:42:29.000 1239896549 package ERROR: Unable to verify prod-av_pro.vpu, error 0x2000000B
16.04.2009 11:42:29.000 1239896549 package Error processing packages. 0x20000011
16.04.2009 11:42:32.000 1239896552 package Transferred: files 0, bytes 0, time 0 ms
16.04.2009 11:42:32.000 1239896552 package Retries: total 0, files 0, servers 1
16.04.2009 11:42:32.000 1239896552 file NeedReboot=false
16.04.2009 11:42:32.000 1239896552 general Return code: 0x20000011 [The package is broken.]
16.04.2009 11:42:32.000 1239896552 general Stopped: 16.04.2009, 11:42:32
16.04.2009 11:42:34.000 1239896554 general Started: 16.04.2009, 11:42:34
16.04.2009 11:42:34.000 1239896554 general Running setup_av_pro-537 (1335)
16.04.2009 11:42:34.000 1239896554 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.04.2009 11:42:34.000 1239896554 system Memory: 65% load. Phys:364988/1047024K free, Page:1057088/1733256K free, Virt:2067988/2097024K free
16.04.2009 11:42:34.000 1239896554 system Computer WinName: YOUR-4F1261A8E5
16.04.2009 11:42:34.000 1239896554 system Windows Net User: YOUR-4F1261A8E5\HP_Owner
16.04.2009 11:42:34.000 1239896554 general Cmdline: /uninstwiz
16.04.2009 11:42:34.000 1239896554 general Old version: 537 (1335)
16.04.2009 11:42:34.000 1239896554 registry Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.04.2009 11:42:34.000 1239896554 system Using temp: C:\DOCUME~1\HP_Owner\LOCALS~1\Temp_av_proI.tm~a03492 (115301M free)
16.04.2009 11:42:34.000 1239896554 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2009 11:42:34.000 1239896554 general DldSrc set to inet
16.04.2009 11:42:34.000 1239896554 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.04.2009 11:42:34.000 1239896554 system Computer DnsName: your-4f1261a8e5
16.04.2009 11:42:34.000 1239896554 system Computer Ip Addr: 98.166.104.12
16.04.2009 11:42:34.000 1239896554 system Installed in: C:\Program Files\Alwil Software\Avast4 (115301M free)
16.04.2009 11:42:34.000 1239896554 internet SYNCER: Type: use IE settings
16.04.2009 11:42:34.000 1239896554 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 11:42:34.000 1239896554 package Part prg_av_pro-537 is installed
16.04.2009 11:42:34.000 1239896554 package Part vps-9041500 is installed
16.04.2009 11:42:34.000 1239896554 package Part news-4f is installed
16.04.2009 11:42:34.000 1239896554 package Part setup_av_pro-537 is installed
16.04.2009 11:42:34.000 1239896554 package Part jrog-ca is installed
16.04.2009 11:42:34.000 1239896554 general Old version: 537 (1335)
16.04.2009 11:42:35.000 1239896555 file SetExistingFilesBitmap: 1055->155->155
16.04.2009 11:42:35.000 1239896555 general GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009 11:42:36.000 1239896556 general Server definition(s) loaded for ‘main’: 266 (maintenance:0)
16.04.2009 11:42:36.000 1239896556 general SelectCurrent: selected server ‘Download644 AVAST Server’ from ‘main’
16.04.2009 11:42:36.000 1239896556 internet SYNCER: Type: use IE settings
16.04.2009 11:42:36.000 1239896556 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 11:42:38.000 1239896558 general Operation set to INST_OP_REPAIR
16.04.2009 11:42:38.000 1239896558 general Entering:UpdateInstallPackages
16.04.2009 11:42:38.000 1239896558 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009 11:42:38.000 1239896558 package ERROR: Unable to verify prod-av_pro.vpu, error 0x2000000B
16.04.2009 11:42:38.000 1239896558 package Error processing packages. 0x20000011
16.04.2009 11:42:40.000 1239896560 package Transferred: files 0, bytes 0, time 0 ms
16.04.2009 11:42:40.000 1239896560 package Retries: total 0, files 0, servers 1
16.04.2009 11:42:40.000 1239896560 file NeedReboot=false
16.04.2009 11:42:40.000 1239896560 general Return code: 0x20000011 [The package is broken.]
16.04.2009 11:42:40.000 1239896560 general Stopped: 16.04.2009, 11:42:40
continued:
16.04.2009 11:42:42.000 1239896562 general Started: 16.04.2009, 11:42:42
16.04.2009 11:42:42.000 1239896562 general Running setup_av_pro-537 (1335)
16.04.2009 11:42:42.000 1239896562 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.04.2009 11:42:42.000 1239896562 system Memory: 65% load. Phys:364848/1047024K free, Page:1057096/1733256K free, Virt:2067988/2097024K free
16.04.2009 11:42:42.000 1239896562 system Computer WinName: YOUR-4F1261A8E5
16.04.2009 11:42:42.000 1239896562 system Windows Net User: YOUR-4F1261A8E5\HP_Owner
16.04.2009 11:42:42.000 1239896562 general Cmdline: /uninstwiz
16.04.2009 11:42:42.000 1239896562 general Old version: 537 (1335)
16.04.2009 11:42:42.000 1239896562 registry Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.04.2009 11:42:42.000 1239896562 system Using temp: C:\DOCUME~1\HP_Owner\LOCALS~1\Temp_av_proI.tm~a03020 (115301M free)
16.04.2009 11:42:42.000 1239896562 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2009 11:42:42.000 1239896562 general DldSrc set to inet
16.04.2009 11:42:42.000 1239896562 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.04.2009 11:42:42.000 1239896562 system Computer DnsName: your-4f1261a8e5
16.04.2009 11:42:42.000 1239896562 system Computer Ip Addr: 98.166.104.12
16.04.2009 11:42:42.000 1239896562 system Installed in: C:\Program Files\Alwil Software\Avast4 (115301M free)
16.04.2009 11:42:42.000 1239896562 internet SYNCER: Type: use IE settings
16.04.2009 11:42:42.000 1239896562 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 11:42:42.000 1239896562 package Part prg_av_pro-537 is installed
16.04.2009 11:42:42.000 1239896562 package Part vps-9041500 is installed
16.04.2009 11:42:42.000 1239896562 package Part news-4f is installed
16.04.2009 11:42:42.000 1239896562 package Part setup_av_pro-537 is installed
16.04.2009 11:42:42.000 1239896562 package Part jrog-ca is installed
16.04.2009 11:42:42.000 1239896562 general Old version: 537 (1335)
16.04.2009 11:42:42.000 1239896562 file SetExistingFilesBitmap: 1055->155->155
16.04.2009 11:42:42.000 1239896562 general GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009 11:42:43.000 1239896563 general Server definition(s) loaded for ‘main’: 266 (maintenance:0)
16.04.2009 11:42:43.000 1239896563 general SelectCurrent: selected server ‘Download656 AVAST Server’ from ‘main’
16.04.2009 11:42:43.000 1239896563 internet SYNCER: Type: use IE settings
16.04.2009 11:42:43.000 1239896563 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 11:42:45.000 1239896565 general Operation set to INST_OP_UPDATE
16.04.2009 11:42:45.000 1239896565 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
16.04.2009 11:42:51.000 1239896571 internet Used server: http://download656.avast.com/iavs4x
16.04.2009 11:42:52.000 1239896572 general Server definition(s) loaded for ‘main’: 266 (maintenance:0)
16.04.2009 11:42:52.000 1239896572 general SelectCurrent: selected server ‘Download728 AVAST Server’ from ‘main’
16.04.2009 11:42:52.000 1239896572 internet SYNCER: Type: use IE settings
16.04.2009 11:42:52.000 1239896572 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 11:42:52.000 1239896572 internet Used server: http://download728.avast.com/iavs4x
16.04.2009 11:42:52.000 1239896572 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009 11:42:52.000 1239896572 package ERROR: Unable to verify prod-av_pro.vpu, error 0x2000000B
16.04.2009 11:42:52.000 1239896572 package LoadAllDefs failed 0x20000011
16.04.2009 11:42:52.000 1239896572 package FilterOutExistingFiles: 155 & 155 = 0
16.04.2009 11:42:52.000 1239896572 package FilterOutExistingFiles: 155 & 155 = 0
16.04.2009 11:42:52.000 1239896572 general m_bOperationDidSomething 155/155/0
16.04.2009 11:42:54.000 1239896574 package Transferred: files 2, bytes 20, time 6030 ms
16.04.2009 11:42:54.000 1239896574 package Retries: total 0, files 0, servers 2
16.04.2009 11:42:54.000 1239896574 internet Sending stats ‘http://download728.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
16.04.2009 11:42:54.000 1239896574 file NeedReboot=false
16.04.2009 11:42:54.000 1239896574 general Return code: 0x20000011 [The package is broken.]
16.04.2009 11:42:54.000 1239896574 general Stopped: 16.04.2009, 11:42:54
16.04.2009 11:42:55.000 1239896575 general Started: 16.04.2009, 11:42:55
16.04.2009 11:42:55.000 1239896575 general Running setup_av_pro-537 (1335)
16.04.2009 11:42:55.000 1239896575 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.04.2009 11:42:55.000 1239896575 system Memory: 65% load. Phys:365280/1047024K free, Page:1057084/1733256K free, Virt:2069012/2097024K free
16.04.2009 11:42:55.000 1239896575 system Computer WinName: YOUR-4F1261A8E5
16.04.2009 11:42:55.000 1239896575 system Windows Net User: YOUR-4F1261A8E5\HP_Owner
16.04.2009 11:42:55.000 1239896575 general Cmdline: /uninstwiz
16.04.2009 11:42:55.000 1239896575 general Old version: 537 (1335)
16.04.2009 11:42:55.000 1239896575 registry Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.04.2009 11:42:55.000 1239896575 system Using temp: C:\DOCUME~1\HP_Owner\LOCALS~1\Temp_av_proI.tm~a01940 (115301M free)
16.04.2009 11:42:55.000 1239896575 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2009 11:42:55.000 1239896575 general DldSrc set to inet
16.04.2009 11:42:55.000 1239896575 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.04.2009 11:42:55.000 1239896575 system Computer DnsName: your-4f1261a8e5
16.04.2009 11:42:55.000 1239896575 system Computer Ip Addr: 98.166.104.12
16.04.2009 11:42:55.000 1239896575 system Installed in: C:\Program Files\Alwil Software\Avast4 (115301M free)
16.04.2009 11:42:55.000 1239896575 internet SYNCER: Type: use IE settings
16.04.2009 11:42:55.000 1239896575 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 11:42:55.000 1239896575 package Part prg_av_pro-537 is installed
16.04.2009 11:42:55.000 1239896575 package Part vps-9041500 is installed
16.04.2009 11:42:55.000 1239896575 package Part news-4f is installed
16.04.2009 11:42:55.000 1239896575 package Part setup_av_pro-537 is installed
16.04.2009 11:42:55.000 1239896575 package Part jrog-ca is installed
16.04.2009 11:42:55.000 1239896575 general Old version: 537 (1335)
16.04.2009 11:42:55.000 1239896575 file SetExistingFilesBitmap: 1055->155->155
16.04.2009 11:42:55.000 1239896575 general GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009 11:42:56.000 1239896576 general Server definition(s) loaded for ‘main’: 266 (maintenance:0)
16.04.2009 11:42:56.000 1239896576 general SelectCurrent: selected server ‘Download659 AVAST Server’ from ‘main’
16.04.2009 11:42:56.000 1239896576 internet SYNCER: Type: use IE settings
16.04.2009 11:42:56.000 1239896576 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 11:42:58.000 1239896578 general Operation set to INST_OP_REPAIR
16.04.2009 11:42:58.000 1239896578 general Entering:UpdateInstallPackages
16.04.2009 11:42:58.000 1239896578 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009 11:42:58.000 1239896578 package ERROR: Unable to verify prod-av_pro.vpu, error 0x2000000B
16.04.2009 11:42:58.000 1239896578 package Error processing packages. 0x20000011
16.04.2009 11:43:50.000 1239896630 package Transferred: files 0, bytes 0, time 0 ms
16.04.2009 11:43:50.000 1239896630 package Retries: total 0, files 0, servers 1
16.04.2009 11:43:50.000 1239896630 file NeedReboot=false
16.04.2009 11:43:50.000 1239896630 general Return code: 0x20000011 [The package is broken.]
16.04.2009 11:43:50.000 1239896630 general Stopped: 16.04.2009, 11:43:50
16.04.2009 11:43:52.000 1239896632 general Started: 16.04.2009, 11:43:52
16.04.2009 11:43:52.000 1239896632 general Running setup_av_pro-537 (1335)
16.04.2009 11:43:52.000 1239896632 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.04.2009 11:43:52.000 1239896632 system Memory: 64% load. Phys:366688/1047024K free, Page:1058484/1733256K free, Virt:2067988/2097024K free
16.04.2009 11:43:52.000 1239896632 system Computer WinName: YOUR-4F1261A8E5
16.04.2009 11:43:52.000 1239896632 system Windows Net User: YOUR-4F1261A8E5\HP_Owner
16.04.2009 11:43:52.000 1239896632 general Cmdline: /uninstwiz
16.04.2009 11:43:52.000 1239896632 general Old version: 537 (1335)
16.04.2009 11:43:52.000 1239896632 registry Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.04.2009 11:43:52.000 1239896632 system Using temp: C:\DOCUME~1\HP_Owner\LOCALS~1\Temp_av_proI.tm~a01980 (115300M free)
16.04.2009 11:43:52.000 1239896632 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2009 11:43:52.000 1239896632 general DldSrc set to inet
16.04.2009 11:43:52.000 1239896632 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.04.2009 11:43:52.000 1239896632 system Computer DnsName: your-4f1261a8e5
16.04.2009 11:43:52.000 1239896632 system Computer Ip Addr: 98.166.104.12
16.04.2009 11:43:52.000 1239896632 system Installed in: C:\Program Files\Alwil Software\Avast4 (115300M free)
16.04.2009 11:43:52.000 1239896632 internet SYNCER: Type: use IE settings
16.04.2009 11:43:52.000 1239896632 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 11:43:52.000 1239896632 package Part prg_av_pro-537 is installed
16.04.2009 11:43:52.000 1239896632 package Part vps-9041500 is installed
16.04.2009 11:43:52.000 1239896632 package Part news-4f is installed
16.04.2009 11:43:52.000 1239896632 package Part setup_av_pro-537 is installed
16.04.2009 11:43:52.000 1239896632 package Part jrog-ca is installed
16.04.2009 11:43:52.000 1239896632 general Old version: 537 (1335)
16.04.2009 11:43:52.000 1239896632 file SetExistingFilesBitmap: 1055->155->155
16.04.2009 11:43:52.000 1239896632 general GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009 11:43:53.000 1239896633 general Server definition(s) loaded for ‘main’: 266 (maintenance:0)
16.04.2009 11:43:53.000 1239896633 general SelectCurrent: selected server ‘Download635 AVAST Server’ from ‘main’
16.04.2009 11:43:53.000 1239896633 internet SYNCER: Type: use IE settings
16.04.2009 11:43:53.000 1239896633 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 11:44:02.000 1239896642 general Operation set to INST_OP_REPAIR
16.04.2009 11:44:02.000 1239896642 general Entering:UpdateInstallPackages
16.04.2009 11:44:02.000 1239896642 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009 11:44:02.000 1239896642 package ERROR: Unable to verify prod-av_pro.vpu,
error 0x2000000B
16.04.2009 11:44:02.000 1239896642 package Error processing packages. 0x20000011
16.04.2009 11:45:02.000 1239896702 package Transferred: files 0, bytes 0, time 0 ms
16.04.2009 11:45:02.000 1239896702 package Retries: total 0, files 0, servers 1
16.04.2009 11:45:02.000 1239896702 file NeedReboot=false
16.04.2009 11:45:02.000 1239896702 general Return code: 0x20000011 [The package is broken.]
16.04.2009 11:45:02.000 1239896702 general Stopped: 16.04.2009, 11:45:02
16.04.2009 20:43:59.000 1239929039 general Started: 16.04.2009, 20:43:59
16.04.2009 20:43:59.000 1239929039 general Running setup_av_pro-537 (1335)
16.04.2009 20:43:59.000 1239929039 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.04.2009 20:43:59.000 1239929039 system Memory: 50% load. Phys:514720/1047024K free, Page:1309316/1733256K free, Virt:2069012/2097024K free
16.04.2009 20:43:59.000 1239929039 system Computer WinName: YOUR-4F1261A8E5
16.04.2009 20:43:59.000 1239929039 system Windows Net User: SYSTEM
16.04.2009 20:43:59.000 1239929039 general Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog /limitcpu
16.04.2009 20:43:59.000 1239929039 general DldSrc set to inet
16.04.2009 20:43:59.000 1239929039 general Operation set to INST_OP_UPDATE_GET_PACKAGES
16.04.2009 20:43:59.000 1239929039 general Old version: 537 (1335)
16.04.2009 20:43:59.000 1239929039 registry Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.04.2009 20:43:59.000 1239929039 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a00516 (115312M free)
16.04.2009 20:43:59.000 1239929039 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2009 20:43:59.000 1239929039 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.04.2009 20:44:00.000 1239929040 system Computer DnsName: your-4f1261a8e5
16.04.2009 20:44:00.000 1239929040 system Computer Ip Addr: 98.166.104.12
16.04.2009 20:44:00.000 1239929040 system Installed in: C:\Program Files\Alwil Software\Avast4 (115312M free)
16.04.2009 20:44:00.000 1239929040 internet SYNCER: Type: use IE settings
16.04.2009 20:44:00.000 1239929040 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 20:44:00.000 1239929040 package Part prg_av_pro-537 is installed
16.04.2009 20:44:00.000 1239929040 package Part vps-9041500 is installed
16.04.2009 20:44:00.000 1239929040 package Part news-4f is installed
16.04.2009 20:44:00.000 1239929040 package Part setup_av_pro-537 is installed
16.04.2009 20:44:00.000 1239929040 package Part jrog-ca is installed
16.04.2009 20:44:00.000 1239929040 general Old version: 537 (1335)
16.04.2009 20:44:00.000 1239929040 general GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009 20:44:05.000 1239929045 general Server definition(s) loaded for ‘main’: 266 (maintenance:0)
16.04.2009 20:44:05.000 1239929045 general SelectCurrent: selected server ‘Download664 AVAST Server’ from ‘main’
16.04.2009 20:44:05.000 1239929045 internet SYNCER: Type: use IE settings
16.04.2009 20:44:05.000 1239929045 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 20:44:05.000 1239929045 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
16.04.2009 20:44:35.000 1239929075 internet Used server: http://download664.avast.com/iavs4x
16.04.2009 20:44:39.000 1239929079 general Server definition(s) loaded for ‘main’: 266 (maintenance:0)
16.04.2009 20:44:39.000 1239929079 general SelectCurrent: selected server ‘Download963 AVAST Server’ from ‘main’
16.04.2009 20:44:39.000 1239929079 internet SYNCER: Type: use IE settings
16.04.2009 20:44:39.000 1239929079 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 20:44:39.000 1239929079 internet Used server: http://download963.avast.com/iavs4x
16.04.2009 20:44:39.000 1239929079 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009 20:44:39.000 1239929079 package ERROR: Unable to verify prod-av_pro.vpu, error 0x2000000B
16.04.2009 20:44:39.000 1239929079 package LoadAllDefs failed 0x20000011
16.04.2009 20:44:39.000 1239929079 general Err:The package is broken.
16.04.2009 20:44:40.000 1239929080 package Transferred: files 2, bytes 20, time 29546 ms
16.04.2009 20:44:40.000 1239929080 package Retries: total 0, files 0, servers 2
16.04.2009 20:44:40.000 1239929080 internet Sending stats ‘http://download963.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
16.04.2009 20:44:40.000 1239929080 file NeedReboot=false
16.04.2009 20:44:40.000 1239929080 general Return code: 0x20000011 [The package is broken.]
16.04.2009 20:44:40.000 1239929080 general Stopped: 16.04.2009, 20:44:40
16.04.2009 20:45:27.000 1239929127 general Started: 16.04.2009, 20:45:27
16.04.2009 20:45:27.000 1239929127 general Running setup_av_pro-537 (1335)
16.04.2009 20:45:27.000 1239929127 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.04.2009 20:45:27.000 1239929127 system Memory: 54% load. Phys:476984/1047024K free, Page:1250944/1733256K free, Virt:2069012/2097024K free
16.04.2009 20:45:27.000 1239929127 system Computer WinName: YOUR-4F1261A8E5
16.04.2009 20:45:27.000 1239929127 system Windows Net User: YOUR-4F1261A8E5\HP_Owner
16.04.2009 20:45:27.000 1239929127 general Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
16.04.2009 20:45:27.000 1239929127 general DldSrc set to inet
16.04.2009 20:45:27.000 1239929127 general Operation set to INST_OP_UPDATE_GET_PACKAGES
16.04.2009 20:45:27.000 1239929127 general Old version: 537 (1335)
16.04.2009 20:45:27.000 1239929127 registry Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.04.2009 20:45:27.000 1239929127 system Using temp: C:\DOCUME~1\HP_Owner\LOCALS~1\Temp_av_proI.tm~a03068 (115311M free)
16.04.2009 20:45:27.000 1239929127 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2009 20:45:27.000 1239929127 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.04.2009 20:45:27.000 1239929127 system Computer DnsName: your-4f1261a8e5
16.04.2009 20:45:27.000 1239929127 system Computer Ip Addr: 98.166.104.12
16.04.2009 20:45:27.000 1239929127 system Installed in: C:\Program Files\Alwil Software\Avast4 (115311M free)
16.04.2009 20:45:27.000 1239929127 internet SYNCER: Type: use IE settings
16.04.2009 20:45:27.000 1239929127 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 20:45:27.000 1239929127 package Part prg_av_pro-537 is installed
16.04.2009 20:45:27.000 1239929127 package Part vps-9041500 is installed
16.04.2009 20:45:27.000 1239929127 package Part news-4f is installed
16.04.2009 20:45:27.000 1239929127 package Part setup_av_pro-537 is installed
16.04.2009 20:45:27.000 1239929127 package Part jrog-ca is installed
16.04.2009 20:45:27.000 1239929127 general Old version: 537 (1335)
16.04.2009 20:45:27.000 1239929127 general GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009 20:45:28.000 1239929128 general Server definition(s) loaded for ‘main’: 266 (maintenance:0)
16.04.2009 20:45:28.000 1239929128 general SelectCurrent: selected server ‘Download706 AVAST Server’ from ‘main’
16.04.2009 20:45:28.000 1239929128 internet SYNCER: Type: use IE settings
16.04.2009 20:45:28.000 1239929128 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 20:45:28.000 1239929128 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
16.04.2009 20:45:37.000 1239929137 internet Used server: http://download706.avast.com/iavs4x
16.04.2009 20:45:39.000 1239929139 general Server definition(s) loaded for ‘main’: 266 (maintenance:0)
16.04.2009 20:45:39.000 1239929139 general SelectCurrent: selected server ‘Download764 AVAST Server’ from ‘main’
16.04.2009 20:45:39.000 1239929139 internet SYNCER: Type: use IE settings
16.04.2009 20:45:39.000 1239929139 internet SYNCER: Auth: another authentication, use WinInet
16.04.2009 20:45:39.000 1239929139 internet Used server: http://174.36.159.199/iavs4x
16.04.2009 20:45:39.000 1239929139 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009 20:45:39.000 1239929139 package ERROR: Unable to verify prod-av_pro.vpu, error 0x2000000B
16.04.2009 20:45:39.000 1239929139 package LoadAllDefs failed 0x20000011
16.04.2009 20:45:39.000 1239929139 general Err:The package is broken.
16.04.2009 20:45:41.000 1239929141 package Transferred: files 2, bytes 20, time 9172 ms
16.04.2009 20:45:41.000 1239929141 package Retries: total 0, files 0, servers 2
16.04.2009 20:45:41.000 1239929141 internet Sending stats ‘http://174.36.159.199/cgi-bin/iavs4stats.cgi’: 00000000 204
16.04.2009 20:45:41.000 1239929141 file NeedReboot=false
16.04.2009 20:45:41.000 1239929141 general Return code: 0x20000011 [The package is broken.]
16.04.2009 20:45:41.000 1239929141 general Stopped: 16.04.2009, 20:45:41
I get an error saying “Error Processing Packages. Please use Full Update.” when I try to repair.
Can you try an installation from the scratch?
The package is broken
Seems something related to download problems, but I’m not sure.
Did all of that and now it seems to be fine so far (updating works). Any idea of what could’ve caused this?
Difficult to say and troubleshoot… but glad everything is fine now.