Erreur lors du processus d'installation

corentin.dereure · 2017-03-08T18:03:41.000Z

Bonjour,

J’ai aujourd’hui eu un problème avec mon antivirus Avast. Lors du démarrage de mon ordinateur celui-ci m’a affiché que Avast était désactivé, et l’application ne se laçait pas quels que soient mes tentatives. J’ai donc décidé de réinstaller le produit.

Pour ça j’ai utilisé l’application de désinstallation d’Avast puis j’ai téléchargé la dernière version gratuite et j’ai tenté de le réinstaller. Mais au bout de quelques secondes il m’affiche “il y a eu une erreur lors du processus d’installation” avec dans le journal les lignes suivantes :

2017-03-08 17:50:10Infoinstcont[8888,8892]–
2017-03-08 17:50:10Infoinstcont[8888,8892]2017/03/08 17:50:10 START: Avast installer/updater
2017-03-08 17:50:10Infoinstup[8888,8892]Command: ‘“C:\Users\Corentin\AppData\Local\Temp_av_iup.tm~a08668\instup.exe” /cookie:mmm_net_dlp_000_119_b /edition:1 /ga_clientid:aaad5e70-6dda-4fe5-9042-f5a57efb7e6d /guid:1426fbe7-4c7c-45d2-8456-46f54b2fafba /prod:ais /sfx:lite /sfxstorage:C:\Users\Corentin\AppData\Local\Temp_av_iup.tm~a08668’
2017-03-08 17:50:10Infoinstup[8888,8892]CPU: Intel(R) Core™ i7-4710MQ CPU @ 2.50GHz,8
2017-03-08 17:50:10Infoinstup[8888,8892]OS: Windows 10 (10.0.14393) x64
2017-03-08 17:50:10Infoinstup[8888,8892]Memory: 11% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4007264/4194176K free
2017-03-08 17:50:10Infoinstup[8888,8892]DISKs: C:\ - 192GB free / 386GB total
2017-03-08 17:50:10Infoinstup[8888,8892]DISKs: D:\ - 1GB free / 15GB total
2017-03-08 17:50:10Infoinstup[8888,8892]DISKs: E:\ - 1GB free / 1GB total
2017-03-08 17:50:10Infoinstup[8888,8892]DISKs: G:\ - 194GB free / 195GB total
2017-03-08 17:50:10Infoinstup[8888,8892]DISKs: H:\ - 97GB free / 97GB total
2017-03-08 17:50:10Infoinstup[8888,8892]Running module version: instup.exe - ‘17.1.3394.0’
2017-03-08 17:50:10Infoinstup[8888,8892]Running module version: Instup.dll - ‘17.1.3394.0’
2017-03-08 17:50:10Infoinstupmutex[8888,8892]The ownership of the fallback mutex has been successfully taken.
2017-03-08 17:50:10Infoguiwizard[8888,8892]Running module version: HTMLayout.dll - ‘3.3.2.1’
2017-03-08 17:50:10Infoguiwizard[8888,8892]Loaded module version: C:\Users\Corentin\AppData\Local\Temp_av_iup.tm~a08668\HTMLayout.dll - ‘3.3.2.1’
2017-03-08 17:50:10Infoguiwizard[8888,8892]Setup gui was successfully started.
2017-03-08 17:50:10Infoinstupcore[8888,8892]Sfx setup update has started.
2017-03-08 17:50:10Infoservers[8888,8892]Server definition(s) loaded for ‘C:\Users\Corentin\AppData\Local\Temp_av_iup.tm~a08668\servers.def’: 29 (maintenance:0)
2017-03-08 17:50:10Infoservers[8888,8892]ChooseServer: selected server ‘Download z9743321 AVAST9 Server’ with current url ‘http://z9743321.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:10Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z9743321.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 1
2017-03-08 17:50:10Infoservers[8888,8892]ChooseServer: selected server ‘Download h0637628 AVAST9 Server’ with current url ‘http://h0637628.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:12Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 2
2017-03-08 17:50:12Infoservers[8888,8892]ChooseServer: selected server ‘Download v6834318 AVAST9 Server’ with current url ‘http://v6834318.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:14Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 3
2017-03-08 17:50:14Infoservers[8888,8892]ChooseServer: selected server ‘Download f5136535 AVAST9 Server’ with current url ‘http://f5136535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:16Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f5136535.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 4
2017-03-08 17:50:16Infoservers[8888,8892]ChooseServer: selected server ‘Download f7031642 AVAST9 Server’ with current url ‘http://f7031642.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:18Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f7031642.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 5
2017-03-08 17:50:18Infoservers[8888,8892]ChooseServer: selected server ‘Download v7630928 AVAST9 Server’ with current url ‘http://v7630928.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:20Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v7630928.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 6
2017-03-08 17:50:20Infoservers[8888,8892]ChooseServer: selected server ‘Download s4705686 AVAST9 Server’ with current url ‘http://s4705686.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:23Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s4705686.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 7
2017-03-08 17:50:23Infoservers[8888,8892]ChooseServer: selected server ‘Download w6607332 AVAST9 Server’ with current url ‘http://w6607332.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:25Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 8
2017-03-08 17:50:25Infoservers[8888,8892]ChooseServer: selected server ‘Download x6055396 AVAST9 Server’ with current url ‘http://x6055396.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:27Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://x6055396.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 9
2017-03-08 17:50:27Infoservers[8888,8892]ChooseServer: selected server ‘Download y9663457 AVAST9 Server’ with current url ‘http://y9663457.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:29Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://y9663457.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 10
2017-03-08 17:50:29Infoservers[8888,8892]ChooseServer: selected server ‘Download k6375621 AVAST9 Server’ with current url ‘http://k6375621.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:31Infoservers[8888,8892]ChooseServer: selected server ‘Download s4705686 AVAST9 Server’ with current url ‘http://s4705686.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:31Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s4705686.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 1
2017-03-08 17:50:31Infoservers[8888,8892]ChooseServer: selected server ‘Download y9663457 AVAST9 Server’ with current url ‘http://y9663457.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:33Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://y9663457.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 2
2017-03-08 17:50:33Infoservers[8888,8892]ChooseServer: selected server ‘Download d0211227 AVAST9 Server’ with current url ‘http://d0211227.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:35Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d0211227.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 3
2017-03-08 17:50:35Infoservers[8888,8892]ChooseServer: selected server ‘Download h0637628 AVAST9 Server’ with current url ‘http://h0637628.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:37Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h0637628.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 4
2017-03-08 17:50:37Infoservers[8888,8892]ChooseServer: selected server ‘Download p4085325 AVAST9 Server’ with current url ‘http://p4085325.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:39Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p4085325.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 5
2017-03-08 17:50:39Infoservers[8888,8892]ChooseServer: selected server ‘Download j8087387 AVAST9 Server’ with current url ‘http://j8087387.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:41Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://j8087387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 6
2017-03-08 17:50:41Infoservers[8888,8892]ChooseServer: selected server ‘Download r5525652 AVAST9 Server’ with current url ‘http://r5525652.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:43Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://r5525652.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 7
2017-03-08 17:50:43Infoservers[8888,8892]ChooseServer: selected server ‘Download k6375621 AVAST9 Server’ with current url ‘http://k6375621.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:45Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://k6375621.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 8
2017-03-08 17:50:45Infoservers[8888,8892]ChooseServer: selected server ‘Download r5525652 AVAST9 Server’ with current url ‘http://r5525652.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:47Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://r5525652.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 9
2017-03-08 17:50:47Infoservers[8888,8892]ChooseServer: selected server ‘Download v6834318 AVAST9 Server’ with current url ‘http://v6834318.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:49Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v6834318.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 10
2017-03-08 17:50:49Infoservers[8888,8892]ChooseServer: selected server ‘Download h0637628 AVAST9 Server’ with current url ‘http://h0637628.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-03-08 17:50:51Errorpkgengine[8888,8892]LoadLatestProdAndParts: download product file ‘prod-pgm.vpx’ has failed. Status: 41227 (0x0000A10B) [Downloader system error]

Je ne comprends rien à tout ça. Pourriez-vous m’apporter de l’aide ?

Merci d’avance,

Corentin.

JacquesFondaire · 2017-03-09T08:50:11.000Z

Bonjour,

Avez-vous les droits d’administrateur pour installer le programme ?

Pourriez-vous aussi préciser le système d’exploitation de votre ordinateur et la version d’Avast que vous voulez installer ?

Sincères salutations,

chris... · 2017-03-09T11:36:52.000Z

Bonjour,

corentin.dereure post:1:

Bonjour,
… puis j’ai téléchargé la dernière version gratuite et j’ai tenté de le réinstaller.
…
2017-03-08 17:50:10Errordldwrap[8888,8892]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from …

Corentin.

visiblement le fichier d’installation que tu as téléchargé est le fichier “ONLINE” puisque les erreurs qui apparaissent sont apparentées à des soucis d’accès au serveur avast.
Je te conseillerais de refaire la procédure en téléchargeant la version “OFFLINE”
http://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe

nb:ne me demandez pas pourquoi la version “online” bloque la possibilité de transfert , mais c’est un fait avéré sur certaines configurations

Announcements