Erro na instalação.

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1

Formatei o computador e agora não consigo mais instalar o avast.
Nas primeiras tentativas ele reportava que havia ocorrido um erro e que seria necessário reiniciar o computador.
Ja reiniciei diversas vezes e agora ele diz que a instalação não pode acontecer por eu não ter reiniciado o computador.
Inclusive ja tentei usar a avastclear e tentei passar o ccleaner.

Segue abaixo o Log File do erro.

2017-09-05 14:37:57.623Infoinstup[6300,4436]Command: '"C:\Users\Pedro\AppData\Local\Temp\_av_iup.tm~a03208\instup.exe" /edition:3 /ga_clientid:c33c1e25-b4a4-4311-9287-1c1dbe39ea17 /guid:71affb1b-deca-43e2-a856-d4c08e163834 /prod:ais /sfx /sfxstorage:C:\Users\Pedro\AppData\Local\Temp\_av_iup.tm~a03208' 2017-09-05 14:37:57.623Infoinstup[6300,4436]CPU: Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz,4 2017-09-05 14:37:57.623Infoinstup[6300,4436]OS: Windows 10 (10.0.15063) x64 2017-09-05 14:37:57.623Infoinstup[6300,4436]Memory: 36% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3995696/4194176K free 2017-09-05 14:37:57.623Infoinstup[6300,4436]DISKs: C:\ - 453GB free / 487GB total 2017-09-05 14:37:57.623Infoinstup[6300,4436]Running module version: instup.exe - '17.6.3625.0' 2017-09-05 14:37:57.623Infoinstup[6300,4436]Running module version: Instup.dll - '17.6.3625.0' 2017-09-05 14:37:57.623Infomutex[6300,4436]The ownership of the fallback mutex has been successfully taken. 2017-09-05 14:37:57.654Infoservers[6300,4436]Server definition(s) loaded for 'C:\Users\Pedro\AppData\Local\Temp\_av_iup.tm~a03208\servers.def': 29 (maintenance:0) 2017-09-05 14:37:57.654Infoprod[6300,4436]LoadPartInfo: program = prg_ais-11060906 returned 0x00000000 2017-09-05 14:37:57.654Infoprod[6300,4436]LoadPartInfo: setup = setup_ais-11060906 returned 0x00000000 2017-09-05 14:37:57.654Infoprod[6300,4436]LoadUatInfo: uat.vpx returned 0x00000000 2017-09-05 14:37:57.654Infoengine[6300,4436]LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded. 2017-09-05 14:37:57.701Infouat[6300,4436]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: program, installed_ver: ffffffff, latest_ver: 11060906 2017-09-05 14:37:57.701Infoengine[6300,4436]LoadLatestProdAndParts: part file part-prg_ais-11060906.vpx was successfully loaded. 2017-09-05 14:37:57.701Infouat[6300,4436]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: setup, installed_ver: ffffffff, latest_ver: 11060906 2017-09-05 14:37:57.716Infoengine[6300,4436]LoadLatestProdAndParts: part file part-setup_ais-11060906.vpx was successfully loaded. 2017-09-05 14:37:57.732Infoprod[6300,4436]LoadPartInfo: iex = iex-9 returned 0x00000000 2017-09-05 14:37:57.732Infoprod[6300,4436]LoadPartInfo: jrog2 = jrog2-1528 returned 0x00000000 2017-09-05 14:37:57.732Infoprod[6300,4436]LoadPartInfo: vps = vps_win32-17083002 returned 0x00000000 2017-09-05 14:37:57.732Infoengine[6300,4436]LoadLatestProdAndParts: product file 'prod-vps.vpx' was successfully loaded. 2017-09-05 14:37:57.732Infoengine[6300,4436]LoadLatestProdAndParts: part file part-iex-9.vpx was successfully loaded. 2017-09-05 14:37:57.748Infoengine[6300,4436]LoadLatestProdAndParts: part file part-jrog2-1528.vpx was successfully loaded. 2017-09-05 14:37:57.748Infoengine[6300,4436]LoadLatestProdAndParts: part file part-vps_win32-17083002.vpx was successfully loaded. 2017-09-05 14:37:57.810Infoinstcore[6300,4436]PkgLoadProductInfo: product XML was successfully loaded. 2017-09-05 14:37:57.826Warningsettings[6300,4436]Did not find any values in file 'programData\avast5.ini' 2017-09-05 14:37:57.857Infoshepsync[6300,4436]Trying server IP address '77.234.45.203' 2017-09-05 14:37:58.529Infoshepsync[6300,4436]Config file successfully updated 2017-09-05 14:37:58.529Infoshepsync[6300,4436]Postpone interval was reset 2017-09-05 14:37:58.545Infolicense[6300,4436]request to: https://alpha-license-dealer.ff.avast.com/common/v1/device/unattendedtrial 2017-09-05 14:38:00.560Infolicense[6300,4436]request to: https://alpha-iqs.ff.avast.com/inifiles 2017-09-05 14:38:01.045Infowizard[6300,4436]Running module version: HTMLayout.dll - '3.3.2.1' 2017-09-05 14:38:01.045Warningsettings[6300,1400]Did not find any values in file 'programData\burger_client.ini' 2017-09-05 14:38:01.060Infowizard[6300,4436]Loaded module version: C:\Users\Pedro\AppData\Local\Temp\_av_iup.tm~a03208\HTMLayout.dll - '3.3.2.1' 2017-09-05 14:38:01.185Infowizard[6300,4436]Setup gui was successfully started.
2

Pedro, o pedaço do log que você postou não mostra o erro que ocorreu. Utilize as últimas linhas do arquivo de log.

Sugerimos uma instalação limpa:

  1. Baixe a última versão do Avast Uninstall Utility e salve-a no seu computador.
  2. Baixe a última versão do Avast e salve-a também.
  3. (Opcional) Se desejar, salve as suas configurações atuais do Avast para restaurá-las depois (Configurações > Manutenção > Backup).
  4. Desinstale o Avast pelo Painel de Controle (se possível) e reinicie. Se não funcionar, continue como descrito abaixo.
  5. Execute o Avast Uninstall Utility salvo no passo 1 e siga as instruções. Reinicie o Windows no Modo de Segurança, desinstale o Avast e, depois, reinicie no Modo Normal.
  6. Instale o Avast utilizando o programa salvo no passo 2. Registre a sua instalação gratuita ou adicione a sua licença comprada. Reinicie o computador.
  7. Verifique se está tudo funcionando e volte a postar no forum.

Por favor, seja paciente, reinicie o computador sempre que for instruído para fazê-lo…

3

Já fiz o passo a passo orientado mais de uma vez e não consigo instalar o Avast. Não sei mais o que tentar.