Erroneous renewal message from Avast

system · 2015-05-31T22:00:24.000Z

I renewed my subscription on 7th May 2015 having been advised by Avast that it would expire 1st June.
Today I received an email from Avast advising that my subscription will expire in 48 hours.
I replied, forwarding the Avast email received on 7th may acknowledging my renewal payment.
Avast have replied directing me to this forum which I find a very unprofessional and unsatisfactory procedure.
If my protection is cancelled by Avast due to their error and my computer is infected because of this I believe that Avast will be responsible for it´s replacement and compensation for any financial or other loss I suffer as a result of their incompetence.
Has any one else experienced this error? If so, what was the outcome?

Milos · 2015-06-01T07:17:33.000Z

Hello,
creating ticket at https://support.avast.com/ can solve the issues.

Milos

system · 2015-06-01T08:25:33.000Z

Thanks Milos.
Just submitted a ticket requesting my license be re-sent.

Reply received confirming license validity to 2nd June 2016.

Let´s se if my protection is cancelled tomorrow :

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