Error 0x20000011, Err:The package is broken

system · 2006-12-01T14:10:38.000Z

From a Client installation of Avast! Antivirus (managed) I receive this message “Err:The package is broken” when I try to update VPS and program.

I already tryed to uninstall and reinstall but with no result.
I also tryed to use the Repair option from Windows/Control Panel/Uninstall Application.

Why the client seems not to search the updates from the lan server but from http://download26.avast.com/iavs4x?
Is the client trying to download updates from internet?
Is there a way to force the updates from ADNM?
The other clients in my lan are working fine.

Last question:
I’m trying the product; when I’ll buy the license I’ll have to import it in every client or only in the ADNM console?

This is the log:

01.12.2006 14:25:54 general: Started: 01.12.2006, 14:25:54
01.12.2006 14:25:54 general: Running setup_av_net-247 (583)
01.12.2006 14:25:54 system: Operating system: Windows2000 ver 5.0, build 2195, sp 4.0 [Service Pack 4]
01.12.2006 14:25:54 system: Computer WinName: [User]
01.12.2006 14:25:54 system: Windows Net User: [Domain][User]
01.12.2006 14:25:54 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
01.12.2006 14:25:54 general: DldSrc set to inet
01.12.2006 14:25:54 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
01.12.2006 14:25:54 general: Old version: 247 (583)
01.12.2006 14:25:54 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
01.12.2006 14:25:54 system: Computer DnsName: xxxxxx-xxxxxxxx
01.12.2006 14:25:54 system: Computer Ip Addr: 10.10.10.18
01.12.2006 14:25:54 internet: SYNCER: Type: use IE settings
01.12.2006 14:25:54 internet: SYNCER: Auth: another authentication, use WinInet
01.12.2006 14:25:54 package: Part prg_av_net-247 is installed
01.12.2006 14:25:54 package: Part vps-63700 is installed
01.12.2006 14:25:54 package: Part news-4a is installed
01.12.2006 14:25:54 package: Part setup_av_net-247 is installed
01.12.2006 14:25:54 general: Old version: 247 (583)
01.12.2006 14:25:57 file: SetExistingFilesBitmap: 934->155->155
01.12.2006 14:25:57 general: GUID: e512db9d-31be-4ee9-96b9-1cd903ba96ee
01.12.2006 14:25:57 general: Server definition(s) loaded for ‘main’: 71 (maintenance:0)
01.12.2006 14:25:57 general: SelectCurrent: selected server ‘Download26 AVAST server’ from ‘main’
01.12.2006 14:25:57 package: GetPackages - set proxy for inet
01.12.2006 14:25:57 internet: SYNCER: Type: use IE settings
01.12.2006 14:25:57 internet: SYNCER: Auth: another authentication, use WinInet
01.12.2006 14:25:57 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
01.12.2006 14:25:57 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
01.12.2006 14:25:57 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
01.12.2006 14:25:57 general: progress thread start
01.12.2006 14:25:57 general: progress start - 1
01.12.2006 14:25:57 general: progress start - 2
01.12.2006 14:25:59 general: Used server: http://download26.avast.com/iavs4x
01.12.2006 14:25:59 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
01.12.2006 14:25:59 general: Used server: http://download26.avast.com/iavs4x
01.12.2006 14:25:59 general: Used server: http://download26.avast.com/iavs4x
01.12.2006 14:25:59 package: Tried to download servers.def but failed with error 0x20000011.
01.12.2006 14:25:59 general: progress end - 1
01.12.2006 14:25:59 general: progress end - 0
01.12.2006 14:25:59 general: progress thread end
01.12.2006 14:25:59 general: Err:The package is broken.

Best regards

system · 2007-10-01T19:26:49.000Z

modemino post:1:

From a Client installation of Avast! Antivirus (managed) I receive this message “Err:The package is broken” when I try to update VPS and program.

I’ve got the same answer - have you received a reply, yet?

Fine if you just send me an answer on my hotmail - tri-fidene@hotmail.com

Tkhs and rgds

system · 2007-10-02T11:29:28.000Z

In ADNM console select Computer catalog’s properties, select Updates, and here uncheck the box “If mirror is unreachable, update from the internet”.
This change should reflect to installed avast clients in about 5 mins (or right-click on computer catalog and select Apply to group for immediate change)

If it doesn’t work, send me file setup.ini and I’ll check the settings.

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