Error 2738 - W2K8 R2 x64

Avast Business Avast Endpoint Protection
1

Hello friends,

I was using the Avast Pro 4.8 (Business Protection), and i’m trying to migrate to the new version (Avast Business Protection 6). I removed: Avast Manager & Avast Management Tools from my Control Panel.

I’ve received my new license file. And i’m trying to install the new BP.
I ran the setup wizard “setup_console_bp.exe”, and check that i have all the prerequisites mentioned in the Wizard. Ok, everything’s right.

Continuing the instalation, the wizard show a error “Error 2738 - Could not access VBScript run time for custom action.”. And it ends here. I just cant install it!

I need to install it very urgent, cuz i removed my Avast Console 4. And now i just can’t manage my Avast Clients.

I search for some help in Google, but everything that is mentioned in every topic is:

If you are using 64-bit version of Windows:

Run Command Prompt as administrator:
Start Menu → All Programs → Accessories
Right click on Command Prompt and select Run as administrator
Type the following command in the prompt: reg delete “HKCU\SOFTWARE\Classes\Wow6432Node\CLSID{B54F3741-5B07-11CF-A4B0-00AA004A55E8}” /f, then hit Enter.
Next, you must also type the following command: c:\windows\syswow64\regsvr32 vbscript.dll, then hit Enter.

This doesn’t work to me. I’m using a Windows Server 2008 R2, 64 bit version.

What can i do about this?
Thank you so much!

2

Try also this

Go to the Start Menu and click on Run.
Type CMD on Run Search Bar to start Command prompt.
Type cd %windir%\system32 and press Enter.
Type regsvr32 vbscript.dll and press Enter.
Type regsvr32 jscript.dll and press Enter.

or try with this
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=15102758&linkID=9240617
in particolar try to
Run the command that unregisters the DLL:
Type regsvr32 /u vbscript.dll into the Command Prompt and press ENTER.
and register again

and if the problem is still

Go to the Start Menu and click on Run.
SFC /SCANNOW
3

Friend,

Unfortunately it doesn’t work to me. What can i do about it?
This is a problem with my vbscript.dll?

4

Yes I think,
Had you try to fix also the key under HKEY_LOCAL_MACHINE?

5

I found the entry key \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID{B54F3743-5B07-11cf-A4B0-00AA004A55E8}

How can i fix my key under the HKEY_LOCAL_MACHINE?

Thanks a lot.

@EDIT:

I tried to delete the entry key inside HKEY_LOCAL_MACHINE, but i got a error: “Error to exclude the key”.

I just can’t delete, edit, or create a new registry in this key.

6

Check also the 32bit key:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID{B54F3741-5B07-11cf-A4B0-00AA004A55E8}

To make it clear: the keys
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
MUST exist. They should contain InprocServer32 subkey with default value C:\Windows\system32\vbscript.dll (or C:\Windows\SysWOW64\vbscript.dll)

while corresponding keys in HKEY_CURRENT_USER MUST NOT exist.

7

ok I solved my problem with this error.

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
the default value in InprocServer32 was
C:\Program Files\Alwil Software\Avast4\AvAScr.dll

Had to change it to C:\Windows\SysWOW64\vbscript.dll

Also had to change permission to give full control to administrator.