Werner
4
Hello,
the problem is “only” temporary. Sometimes the server just won’t work. Our guys are on the case - but haven’t found the flaw so far.
In case of emergency - when the phone gets lost - I would recommend using SMS commands anyway. They are much more reliable and work even without internet access.
SMS commands and how to use them are explained in our manual:
http://files.avast.com/files/documentation/mobile-security-user-guide-en.pdf
give it a try - it’s short and easy to understand.
regards,
Werner