Hello,

the problem is “only” temporary. Sometimes the server just won’t work. Our guys are on the case - but haven’t found the flaw so far.

In case of emergency - when the phone gets lost - I would recommend using SMS commands anyway. They are much more reliable and work even without internet access.

SMS commands and how to use them are explained in our manual:
http://files.avast.com/files/documentation/mobile-security-user-guide-en.pdf
give it a try - it’s short and easy to understand.

regards,
Werner