Error 82 when trying to run 'setupeng.exe'

Avast Free Antivirus / Premium Security
1

please can you help me install avast! 4 Home Edition. I am trying to install into a reinstalled Windows 98 installation, but I cannot get the installer to run.

Here’s the situation:

– Windows 98SE
– avast!4 home (‘setupeng.exe’ 9016 KB, downloaded 16/4/2005)
– Intel PIII 550MHz 256MB RAM
– DSL internet connection
– Mozilla Thunderbird email
– no other antivirus installed
– Zonelabs Zonealarm firewall

Here’s the problem:

When I try running the installer ‘setupeng.exe’, all I see for about 15 seconds is a ‘file copy’ animated thing (like you see when doing a file copy in Explorer). Then an error dialog appears saying the following:

"Setup Self extract

An error 82 (0000052) has occured.
Last performed operation was:
Extracting main exe."

Before I reformatted C: drive and reinstalled windows 98 (using 98lite ‘chubby’ installation), I was using avast! with no problems. I have now downloaded the avast! uninstaller and removed the previous \installation folder. This doesn’t help.

Please can any experts here help me?

David green
Cambridge Uk

2

What about downloading the setupeng.exe file again? Won’t it work?
Welcome to avast forums 8)

3

I’ve downloaded the file a few times now. No problems getting the file, just when I double-click it!

Does it matter where on my hard disk I save the downloaded file? My temp folder in not on my C: partition at the moment, but on E:

4

It shouldn’t matter where you download it.
I’d suspect a corrupted download that it stored in your browser cache (i.e. if you try to download it again, the file from the cache it taken).
Try to empty your browser cache first, and then download the installer again.

How big is your setupeng.exe file, btw?

5

Thanks for your help. I will try clearing the browser cache tonight when I get back to the PC concerned.

The file size is 9016 KB.

6

This problem may also occur when the system TEMP path is not set correctly (or e.g. the TEMP folder is full - i.e. no disk space left).

7

I’ll check these later.

Can you tell me a reliable way to test the current values (in Win 98SE) and, if not, the best way to reset them?

(I think I set them in system.ini by running msconfig.)

David

8

To find out the current value, open a command prompt, and type

SET TEMP

The value will be printed on the screen.
To change the value, make the modifications in the file C:\Autoexec.bat, there should be a line like

SET TEMP=<the_temp_path>

A system restart is needed for the change to become effective.

Cheers
Vlk

9

I have cleared my browser’s cache (al;though I doubt that’s the problem: I downloaded setupeng at my work PC and took it to the problem PC on a flash drive).

(In fact, the same setupeng file installs fine on my work PC!)

I have my temp folder set as follows, and other installation programs seem able to put temp files there:

SET TEMP=E:
SET TMP=%TEMP%

My E: partition has over 350MB free space.

So far, I am still unable to get ‘setupeng.exe’ to unpack itself. It just freezes at the file copying (to temp?) stage then displays the Error 82 message.

I’m beginning to think that pretty soon I’ll have to give up and install another AV program instead to get some cover :-\

Any more ideas very welcome.

10

If you have the whole disk for temp files, change the variable to:
SET TEMP=E:

Then you should be able to install.

11

Yes! That did the trick.

For some reason, setupeng.exe didn’t like my temp set to ‘E:/’.

With temp set to ‘E:’, setupeng.exe unpacks itself correctly, and I can install avast! home.
Interestingly, I still got a warning that “avast! has detected another program which requires a reboot. Do you want to restart now?” Even after a reboot, this appeared, so I choose ‘No’ and avast! setup continued OK.

Thank you all for your excellent help.

David Green
Cambridge UK