ERROR BOX during Infected File Move

Avast Free Antivirus / Premium Security
1

When I try to delete, move an infected file, I get an error box with the message:

Avast!: Unable to move the infected attachment to the folder specified in configuration data. Error code is 00000002.

Build 4.1.418, File version 0433-1
amd 1.0g, win xp-sp1, MS outlook

Product is great! Has caught every attack, which happens at least once a day. Keep up the good work. John

2

Sounds like you are trying to move the infected files to the chest? Does the chest folder exist?

3
  1. Do you see the same error message even if you try to Delete?
  2. Is the infection found in an archive (e.g. ZIP) or a plain (uncompressed) file?
  3. Is this during mail scanning? If so, what mail client are you using? MS Outlook or anything else?

Thanks
Vlk

4

Eddy:
Does the chest folder exist? Yes, and the folder is selected.

Vlk:

  1. Do you see the same error message even if you try to Delete? YES

  2. Is the infection found in an archive (e.g. ZIP) or a plain (uncompressed) file? Plain as far as I can tell, Email attachments, I dont check to see what they are…

  3. Is this during mail scanning? Yes and I use MS Outlook

Thanks, John