your firewall does not allow the program “avast*.setup” to access the Internet; you can find details in help or read the FAQ section on avast! website.
your HTTP proxy settings are incorrect.
the server is inaccessible because of a network error or maintenance.
I think I need to reconfigure ZoneAlarm (firewall) to allow avast to connect to its server.
Does anyone know how to do this? I cannot figure it out on my own.
If your firewall settings and allow avast.setup to connect.
If you’re not sure, just turn off your firewall (to be sure the update failure is not due to it). Maybe you should ‘remove’ avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.
Check your proxy settings into avast!:
Left click the avast icon > Settings
Update (Basic) > Details > Proxy
Make sure your browser is not set to “Work Offline” (this option is generally in the File menu).
If it doesn’t help, try switching from “Auto-detect” to “No proxy” (I’m assuming you’re not connecting to the Internet via proxy).
You can run proxycfg -d in a DOS window to make your computer connect direct, without proxy. You can run proxycfg -h for help.
Yes, it is my firewall that is blocking avast! updates. I followed your advice and turned off Zone Alarm firewall. With firewall disabled, I was able to manually update avast! and the warning symbol from microsoft is gone.
Do you know how I can set up Zone Alarm to allow avast! to update? Maybe this is a question better posed to Zone Alarm support staff…
Oh, yes I see that you say how to do this, however I don’t understand your instructions at that point.
What do you mean “try to ‘remove’ avast.setup entry”?
I understand that I should try to get the firewall to ask permission and that I should select “allow permission” along with “remember this answer in the future.”
But I don’t understand how to get the firewall to ask for permission again.
selected “program control” from the menu bar (left column)
selected the “programs” tab (a table listing all the programs on the computer with two colums labeled “access” and “server” each with a “trusted” and “internet” sub-column)
For the rows marked “avast!” I right-clicked over where there was either a “?” or a red “X” and changed them to a green check mark.
Thanks for the tip that pointed me in the right direction!
There are times when that may not be enough, even when apparently allowed access it is blocked.
That is why Tech suggested deleting the entry completely and do a manual update and ZA would be forced to ask again (you can select allow and remember,etc.) because you deleted the entry.
