Have had Avast for many months and it has been excellent.
Yesterday during the normal update straight after start up I got an error message that Avast cannot connect to the server for updates. Have tried reinstall but still getting same message.
Any help appreciated. ???
Is your firewall blocking it?
Have you tried Manuel update? (right click avast “a” ball in the task bar and select update then iavs/Program update)
–lee
Using Sp2 firewall and have Avast as an exception so I dont think its that.
Tried manual updates and updates from Control panel - still same error message.
it just doesnt love me anymore :((
This is the error message i got after reinstall tonight.
Information about current update:
Last encountered error: Cannot connect to download7.avast.com (67.15.0.90:80).
Total time: 37 s
Well the windows firewall couldn’t block it as it only blocks incoming.
Could you try repairing avast please, Contorl panel>Add or remove programs> avast>change/remove>repair
What version of avast are you using btw?
–lee
Latest version 4.5 - it updated few days ago (2 Dec?) and has been updating fine until yeaterday.
Tried repair; then reinstall. Have run full virus check etc.
Any other ideas - thx for help btw. ;D
Check your proxy settings. Set them to “do not use proxy” and try again.
But, Pivot, did you try to solve the timeout / non-connection troubles?
Which is your OS? Firewall? Proxy filter?
To help you we must more information about your system… 
OK - just checked proxy settings. Get an error message no matter what i select. Cannot connect.
Not sure what to try next.
Is there specific info Technical need? Do you want logs or anything like that?
I could email my error log when I test the proxy settings. It’s all too complex for me to understand.
:o
Thx for continued efforts guys - appreciate it.
Same problem here. What’s goin on? No problem until this month. Tried uninstalling and installing 4.5. Still the same. ??? ??? Tot it might have been the registration overdue. Re-registered, got another serial but still the same. :-\ Can’t manual update but I can GO
a (right click) > program settings > update basic > update now
Weird.
Do you have set your system to “use no proxy”?
Have you checked your firewall?
If you have ZA remove it and try again, if this is working reinstall ZA and set the apropiate permissions.
Can you ping the update servers/
Open a DOS window and type:
ping download7.avast.com
What do you get?
When you can’t update, believe us, the problem is on your side most of the time.
Firewall or Proxy settings… 
Exact same problem. Sounds like it MIGHT REALLY BE the server side.
My ping worked.
No recent changes to avast or system. Always worked in the past but now cannnot connect to server to get updates.
Thanks
Right now… ping worked…
I’m really sure the problem is not on the server side.
It’s your firewall, your proxy settings into avast or anything else in your ISP.
Just two seconds behind:
Information about current update:
Total time: 6 s
- Program: Already up to date
(current version 4.5.549) - Vps: Already up to date
(current version 0450-1)
Server: download14.avast.com (69.93.98.186)
Downloaded files: 3 (0,03 KB)
Can you test pinging this other server?
ping download14.avast.com worked fine 35 ms
Still can’t get download to connect. I’ll try more stuff tonight.
Thanks
I have had exactly the same problem for (I would say) the past two weeks. Error message:
Information about current update:
Last encountered error: Cannot connect to download10.avast.com (207.44.182.35:80).
Total time: 36 s
As far as I am aware, the only thing that has changed on my PC as regards Avast! is the last programme update. It does appear that I can manually update which is adequate but a nuisance after a long period of reliable automatic updating.
Just tried to ping both avast servers form dos comand. Got same error message each time:
ping transmit failed, error code 65 (shows that 4 times as it sent 4 packets - all lost)
???
Hello,
Sorry I posted the same post in a new post.
I have the same problem.
I can ping the server.
But still getting ‘cannot connect to the server’ when trying to update.
The ‘repair’ worked on my notebook and my avast works fine but not on my desktop.
Same OS, same applications…
OK - last chance slaloon I think. Another uninstall and reinstall. Ran scan from boot this time (do not do this usually) but still same error: cannot connect to server. cannot ping the Avast servers form dos either. Cannot update manually like the others have said. Have restored IE to default settigns. Also have Mozilla Firefox. Never had a problem until now though.
So here is my error log. Reveal anything? Again, thx for any ideas.
11.12.2004 15:46:17 general: Started: 11.12.2004, 15:46:17
11.12.2004 15:46:17 general: Running setup_av_pro-225 (549)
11.12.2004 15:46:17 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
11.12.2004 15:46:17 system: Computer WinName: [I deleted this!]
11.12.2004 15:46:17 system: Windows Net User: [I deleted this!]
11.12.2004 15:46:17 general: Cmdline: /uninstwiz
11.12.2004 15:46:17 general: Old version: 225 (549)
11.12.2004 15:46:17 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
11.12.2004 15:46:17 general: DldSrc set to inet
11.12.2004 15:46:17 system: Computer DnsName: [I deleted this!]
11.12.2004 15:46:17 system: Computer Ip Addr: [I deleted this!]
11.12.2004 15:46:17 internet: SYNCER: Type: 1
11.12.2004 15:46:17 internet: SYNCER: Auth: 2
11.12.2004 15:46:17 package: Part prg_av_pro-225 is installed
11.12.2004 15:46:17 package: Part vps-44901 is installed
11.12.2004 15:46:17 package: Part news-42 is installed
11.12.2004 15:46:17 package: Part setup_av_pro-225 is installed
11.12.2004 15:46:17 general: Old version: 225 (549)
11.12.2004 15:46:17 file: SetExistingFilesBitmap: 451->119->119
11.12.2004 15:46:17 general: GUID: 6fc5b193-4f16-4d44-a2ae-1c6b0d1a3472
11.12.2004 15:46:17 general: Server definition(s) loaded for ‘main’: 15 (maintenance:0)
11.12.2004 15:46:17 general: SelectCurrent: selected server ‘Download5 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: Connection test
11.12.2004 15:46:23 internet: SYNCER: Type: 1
11.12.2004 15:46:23 internet: SYNCER: Auth: 2
11.12.2004 15:46:23 general: progress thread start
11.12.2004 15:46:23 general: progress start - 1
11.12.2004 15:46:23 general: Server definition(s) loaded for ‘main’: 15 (maintenance:0)
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Download10 AVAST server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Download10 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Download1 AVAST server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Download1 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Download8 AVAST server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Download8 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Download13 AVAST server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Download13 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Download11 AVAST server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Download11 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Download7 AVAST server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Download7 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Download3 AVAST server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Download3 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Download14 AVAST server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Download14 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Download12 AVAST server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Download12 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Download4 AVAST server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Download4 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Download6 AVAST server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Download6 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Download2 AVAST server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Download2 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Secondary ASW server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Secondary ASW server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Download5 AVAST server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Download5 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: selected server ‘Download9 AVAST server’ from ‘main’
11.12.2004 15:46:23 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
11.12.2004 15:46:23 general: InvalidateCurrent: invalidated server ‘Download9 AVAST server’ from ‘main’
11.12.2004 15:46:23 general: SelectCurrent: unable to find any suitable server in ‘main’
11.12.2004 15:46:23 general: progress end - 0
11.12.2004 15:46:23 general: progress thread end
_