Error - cannot update the Flash Player ActiveX

Avast Free Antivirus / Premium Security
1

hey,
thanks

2

What about update it manually? (through their website)
https://get.adobe.com/flashplayer/

3

no doubt that it will work but the problem is that happens very often with avast software updater.
This tool is supposed to help avast users with time saving to update sensitive programs, but the result is not always the appointment. :-[

4

I tried to update manually 3 times. It still shows in Avast “Updater”…

5

be sure you have manualy updated FP ActiveX and not FP for others browsers
be sure to refresh software updater by refresh button inside (right top)

Also possible to reset SU database in avast settings → componants → SU → personalize → reset database

6

Hello samsimonusa,

thank you for the report. Could you please attach your Software Updater log file (typical location is C:\ProgramData\AVAST Software\Avast\log\swhealthex.log) to this topic? Also, what OS version do you have?

Thank you in advance,
Regards.

7

@ ActiveX
What operating system have you got ?

If Windows 10, the Flash Player update (ActiveX version) is handled by the Windows Update, that could possibly be the issue.

That said, checking my Avast Software Updater, it also showed Flash Player ActiveX version (Windows Update), it also showed Thunderbird needed an update.

I had only intended to update Thunderbird and clicked the Update tab for that, but it also Updated the ActiveX Flash player and now the software updater reports it as being up to date.

That said 2: I’m not running the 17.7.2314 version of avast free.

8

hey, there is one and only FP for windows https://get.adobe.com/flashplayer/
Strange why there is no indicator for “activeX” it’s just Flash Player…

Reset Database helped - thanks!)

9

Windows 7. Reset Database helped! thanks

10

Windows 7. Reset Database helped!

Cannot attache “swhealthex.log”

“Your attachment couldn’t be saved. This might happen because it took too long to upload or the file is bigger than the server will allow.
Please consult your server administrator for more information.”

11

I have two swhealthex.(old/log) files the swhealthex.log is only 286KB on my winXP system (with avast 17.72314 version). I have also noticed a softwarehealth.log file in the same folder.

The swhealthex.old file wouldn’t be accepted because of the .old file type and it is well in excess of 1024Kb file size.

The .log file should be accepted, the maximum individual file is 1024KB, 1Mb. Does your file exceed this size ?

12

in the link , look at “need FP for other computer” (or something like that , I’am french)
https://get.adobe.com/flashplayer/otherversions/
For you:
Step1 : Windows7/Vista/XP
Step2 : FP 27 for Internet Explorer - Active X

for direct installation (without going through the steps above), you have to open the link with IE and not with another browser like FF or chrome

Or have a look at
https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

Still having problems?
to download offline update.

However

Reset Database helped - thanks!)
You are welcome

quite often problems with software updater and “something went wrong” , if not for FP it’s for Firefox , thunderbird or …
like I said:

the result is not always the appointment
13

They both 4MB - 4,000 Kb

14

Again same problem appeared… I directly update ActiveX for Internet Explorer, seems the problem been fixed for now.
what is offline update?

15

have a look in the link helpx…
and choose the installer (offline) you want

Still having problems?

If you are still having trouble installing Adobe Flash Player, try downloading the installer directly from the following sites:

Flash Player for Internet Explorer - ActiveX
Flash Player for Firefox - NPAPI
Flash Player for Opera and Chromium-based browsers - PPAPI</blockquote>
16

Offline - mean install the installation on your PC and install/run from it?)
Online - direct install through the network, via Avast, Browser, or other s/w?)
thanks