I’m on a Windows 7 Professional x64-bit Computer with Service Pack 1 Release Candidate Wave 1. I can’t seem to update Avast 5.0.677 because it shows “The Package is broken”.
Info on the setup log:
15:53:38 min/gen Started: 09.11.2010, 15:53:38
15:53:38 min/gen Running setup_ais-2a5 (677)
15:53:38 nrm/sys Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1, v.721] x64
15:53:38 nrm/sys Memory: 32% load. Phys:2083548/3105140K free, Page:4194303/4194303K free, Virt:2048032/2097024K free
15:53:38 vrb/sys Computer WinName: EVANWORSTER-PC
15:53:38 min/sys Windows Net User: SYSTEM
15:53:38 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /silent /session "88"
15:53:38 vrb/gen DldSrc set to inet
15:53:38 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
15:53:38 min/gen Old version: 2a5 (677)
15:53:38 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
15:53:38 nrm/sys Using temp: C:\Windows\TEMP\_asw_aisI.tm~a03680 (143334M free)
15:53:38 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
15:53:38 nrm/int SYNCER: Agent=Syncer/5.00 (ais-677;p)
15:53:38 vrb/sys Computer DnsName: EvanWorster-PC
15:53:38 vrb/sys Computer Ip Addr: 4.156.81.237
15:53:38 nrm/sys Installed in: C:\Program Files\Alwil Software\Avast5 (143334M free)
15:53:38 nrm/int SYNCER: Type: no proxy
15:53:38 nrm/int SYNCER: Auth: no authentication
15:53:38 vrb/pkg Part prg_ais-2a5 is installed
15:53:38 vrb/pkg Part vps_win32-10110901 is installed
15:53:38 vrb/pkg Part setup_ais-2a5 is installed
15:53:38 vrb/pkg Part jrog-a7 is installed
15:53:38 vrb/pkg Part jrog2-8e is installed
15:53:38 vrb/gen LoadState: Edition=1
15:53:38 min/gen Old version: 2a5 (677)
15:53:38 vrb/fil skipped CPackageEngine_File::SetExistingFilesBitmap
15:53:38 min/gen GUID: e7531796-9511-4540-993c-6253d9789616
15:53:38 nrm/gen Server definition(s) loaded for 'main': 384 (maintenance:0)
15:53:38 nrm/gen SelectCurrent: selected server 'Download852 AVAST5 Server' from 'main'
15:53:38 nrm/int SYNCER: Type: no proxy
15:53:38 nrm/int SYNCER: Auth: no authentication
15:53:38 dbg/gen Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
15:53:38 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
15:53:38 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
15:53:38 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
15:53:38 nrm/int SYNCER: Agent=Syncer/5.00 (ais-677;p)
15:53:38 nrm/int HttpGetWinsock(http://174.120.184.194/iavs5x/servers.def.vpx)
15:53:40 nrm/int Used server: http://174.120.184.194/iavs5x
15:53:40 min/fil GetFileWithRetry: servers.def.vpx downloaded .
15:53:40 min/fil servers.def.vpx not changed, 1289343398
15:53:40 nrm/gen Server definition(s) loaded for 'main': 384 (maintenance:0)
15:53:40 nrm/gen SelectCurrent: selected server 'Download938 AVAST5 Server' from 'main'
15:53:40 nrm/int SYNCER: Type: no proxy
15:53:40 nrm/int SYNCER: Auth: no authentication
15:53:40 nrm/int HttpGetWinsock(http://download938.avast.com/iavs5x/prod-ais.vpx)
15:53:41 nrm/int Used server: http://download938.avast.com/iavs5x
15:53:41 min/fil GetFileWithRetry: prod-ais.vpx downloaded .
15:53:41 min/fil prod-ais.vpx not changed, 1289334319
15:53:41 min/pkg LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
15:53:41 min/pkg ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
15:53:41 min/pkg LoadAllDefs failed 0x20000011
15:53:41 min/gen Error:The package is broken.
15:53:41 nrm/pkg Transferred: files 2, bytes 5979, time 3713 ms
15:53:41 nrm/pkg Retries: total 0, files 0, servers 2
15:53:41 min/gen szKey: C20213998H1200A0512
15:53:42 vrb/int Sending stats 'http://download938.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
15:53:42 vrb/fil NeedReboot=false
15:53:42 min/gen Return code: 0x20000011 [The package is broken.]
15:53:42 min/gen Stopped: 09.11.2010, 15:53:42
I only have Windows Firewall and I have the updates set to Direct Connection (No Proxy).
Edit: Also, A while ago, I downloaded Hypercam. It came with BigSeekPro. I accidentally installed it. Today, I uninstalled it from the list of search engines in Firefox. It might have also modified Mozilla Thunderbird after I uninstalled it and now I can’t find the Inbox. Does it prevent Avast from checking for updates after it was uninstalled? Also, I have Hypercam Uninstalled.