I keep trying to start a steam game and it says "error reading product data from F:/part-setup_ais-ffffffffff.vpx. Setup cannot continue. I assume thats because i never uninstalled avast from my hard drive after in installed an ssd, but the thing is, i mistakenly just deleted the avast folder instead of using the uninstall tool, so now i don’t know where to direct the uninstall tool to get rid of everything, and now i cant play this specific steam game because of this error. How do i fix this?
Actually, the uninstaller will detect the Avast bits.
Download it, follow the instructions, and then download and install a fresh copy of Avast.
I already tried to uninstall from the C drive, then reinstalled it to the C drive, but every time i try and launch the game it gives me that error still coming from the F drive (my secondary hard drive)
You’re booting in Safe Mode to do the uninstalls with the Avast utility, is that correct?
Yes
So it sounds like at some point, Avast got installed on your F: drive also.
As per the instructions on the Uninstall Utility web page…
“If you installed avast! in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!)”
I had my F drive before i installed the ssd, and i had put avast on that, but then recently i got an ssd and just installed another copy of avast onto the new C drive, and never did anything with the old avast on the F drive. But i deleted the avast folder that was on the F drive program files folder, so now i dont know where to direct the deletion software since there is no avast folder on my F drive, but still the remnants of avast are lurking all over my F drive.
And i just went into my trashcan and restored the file i deleted into my F drive, and then ran the uninstallation software again, but as soon as i started the uninstall the exact same error came up. What do i do? what is part setup?
So here is a screen shot of the Uninstall Utility in Safe Mode, at the bottom of my post…
Clicking on the button with the 3 dots will put you in Browse…you can then select any file or folder on any hard drive.
You can do a search of the F: drive using the standard Windows Search function to find references to Avast, and use that as your guide on where to go on the F: drive to find the Avast leftovers.
My guess is that the .vpx file was an aborted update of some kind.
Ive done that about half a dozen times now, and i got the file on my F drive, but that error still keeps coming up
Have you tried just manually deleting that file?
Could you post a screenshot of the folder + location?
i dont know where that specific file is though, and i cant screen shot anything because i already used the uninstallation software on the F drive and the avast folder is gone, but the error still come up.
Do a standard Windows Search on the F: drive and use “*.vpx” (no quotes) as the search argument…
ok i just did and there were no results, in fact i searched for “avast” in F and there were also no results… what is happening?
Here is a screenshot of the error message i get.
It happens every time i try to launch a certain game from steam, specifically Xcom: enemy within
So just to confirm, you are using Windows Search with these options and *.vpx as the search argument…
Your error message shows that it is in the root folder of the F: drive…
well that looks like an older version of windows, but yes, im searching under the specific F drive, would it help to reinstall the game?
The more “modern” search…select Custom Search, then My Computer…
yeah, thats what i did, but it didnt come up with anything. Im trying to reinstall the game from steam to see if it was just a bad install of the game, but that is going to take a few hours