Error: File is offline - It is currently not available. (42006)

HarryS. · 2017-10-06T04:17:08.000Z

Hi all!

I am a free avast version user and Window 10(64-bit) user, too. Last night, I also experience the problem (file is offline, it is not currently available 42006) that sludge 7051-x stated.

After I noticed such error, I carried out ‘system restore’ and turned Avast to the ‘version before 17.7.2314, build 17.7.3660.0’ (Sorry, I forget the exact name of that version). I applied both Quick San and Full Scan and the ‘offline file issue’ didn’t occur.

Then I updated Avast to 17.7.2314, build 17.7.3660.0 and applied both Quick Scan and Full Scan again, the ‘offline file issue mentioned by sludge 7051-x happened. The amount of files that could not be scanned was extremely large. That may (of course, or ‘ may not’) cause security problem since after updating, those files that can be checked originally ‘seems’ to be excluded from scanning.

As a supplementary of facts, during the above ‘testing process’, besides visiting Avast official website, I didn’t visit any other websites.

Thank Eddy and Pondus for your kind help. However, I would also like to encourage ﹕

For users: after carrying out Quick Scan and Full Scan, open corresponding folder and read the relevant ‘scan result’ report directly to see whether you also have the ‘file is offline’ issues. If you also experience such error, please also share your findings in this link or forum section - false alarm, virus and worms, so that Avast may have a better understanding of the extent of this abnormal situation and considers appropriate actions.
For Avast office, please kindly investigate whether it is a bug. If a lot of files are not available for scanning by the newest version 17.7.2314, the potential hazard of virus ‘hidden’ in user’s computer may be larger than before. Avast may need to find out the root of the problem, examine version 17.7. 2314 and take corrective measures if necessary.

In my perception (please bear in mind ‘not professional knowledge, just perception’), lots of files not available for scanning may involve computer security concern. Honestly, I don’t recommend reporting suspected security concern openly in forum, but forgive me as I fail to find email address which I can contact Avast directly.

Wish you all a nice weekend.

Note: The list of files that indicated as offline and not available is very long. I just simply give some examples here for some insights

C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2017.39081.15820.0_x64__8wekyb3d8bbwe\PhotosApp.Windows.dll

C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8600.40445.0_x64__8wekyb3d8bbwe\mso20imm.dll

igor0 · 2017-10-06T07:10:01.000Z

What if you - instead of the Full scan - run a Folder scan on one of the affected folders?

Is your system connected to Microsoft OneDrive?

system · 2017-10-06T09:31:31.000Z

I am seeing the same issue on multiple machines. All running Win 10 v1703 (build 15063.608), both 32 and 64-bit variants, with Avast IS 17.5.2303. Each runs a Full System Scan every Friday, but this issue has only arisen this week. The list of affected files is long (no easy way to get at the text of Scan History), but pretty much all of them are part of Windows itself or components delivered by Windows (.Net, appx infrastructure and apps).

Gary

igor0 · 2017-10-06T09:32:15.000Z

I prepared a simple tool that can tell us the attributes of a particular file.
Could you please download this file, store it somewhere on your disk, then start cmd.exe, go to the folder where the tool is located and start it with an affected path as argument (and post the printout here)?
For the example given in Reply #8, it would be:
GetFileAttr.exe “C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2017.39081.15820.0_x64__8wekyb3d8bbwe\PhotosApp.Windows.dll”

Btw, both the examples there are in C:\Program Files\WindowsApps - is it the case also for all the rest?

system · 2017-10-06T10:04:54.000Z

Hi Igor

Here is the result for one affected file:

C:\Program Files\WindowsApps\Microsoft.Windows.Photos_15.1001.16470.0_neutral_split.scale-100_8wekyb3d8bbwe>\users\gary\downloads\getfileattr appxblockmap.xml
GFA attributes: 00000020
FFF attributs: 00000020
OS Ver: 10.0.15063

No, they are not all in Program Files\WindowsApps. For example, there are many files in:
c:\windows\assembly\nativeimages…
c:\windows\WinSxS.…
c:\windows\system32
c:\windows\syswow64

Gary

igor0 · 2017-10-06T10:17:53.000Z

Hmm, that is not correct… I mean, the attributes are as expected, so Avast shouldn’t report the “offline” warning for it.
Just to be sure (because the warning is about files which could be in the cloud and not local - but that can change simply by reading the file, the content is downloaded and the file becomes “local”) - if you run the scan again, this particular file will again be reported as offline in the results?

Thanks!

system · 2017-10-06T10:31:59.000Z

Hi Igor,

Yes, just did a right-click scan from Explorer on Program Files\WindowsApps. This file and all the others again gave error 42006.

Incidentally, you asked earlier about OneDrive. In my case some PCs do subscribe to OneDrive, others don’t. The error occur in both scenarios.

Gary

igor0 · 2017-10-06T12:30:30.000Z

I think we’re close to finding the true reason for this issue now.
Thanks for the reports and all the help, hopefully we’ll be able to fix it soon.

Eddy · 2017-10-06T12:34:00.000Z

On a note, it seems only Windows 10 is effected by this.

HarryS. · 2017-10-06T13:18:42.000Z

When I come back to this topic, it is very happy to know that the problem is successfully identified.

Thank all for your experience-sharing and Avast for your prompt action

system · 2017-10-06T15:18:27.000Z

Hi Folks,

New to posting, have used site for research and have searched this issue which brought me here.

HP Envy i7 Laptop running Windows 8.x

Avast -

Virus Definitions - up to date at time of Scan - 10/5/2017 5:04 PM

Program Version - 17.7.2314 (build 17.7.3660.0)

First time I’ve ever gotten this, with no apparent / known changes to programs / computer other than the latest Update to Avast just prior to running Full Scan - ran with minimal, if any ‘non-normally running’ progs open… no browser, etc…

Scan History shows under Results - ‘some files could not be scanned’…

With ‘Error: File is offline - It is currently not available. (42006).’ being shown for 7 files under Detailed Report.

4 files are HPCDStyles.xbf

3 files are CustomDevice300x75ItemTemplate.xbf

Couldn’t find any refs related to the file extension xbf having anything to do with it.

Google found ref to solutions at [b]http://www.solvusoft.com/en/errors/runtime-errors/avast-software-s-r-o/avast-antivirus/42006-avast-antivirus-error-42006/[/b] that gets pretty convoluted and hope there’s any easier solution or explanation.

Any thoughts or suggestions as to what this amounts to and what if anything one should do would be appreciated…

TIA…

sc

Pondus · 2017-10-06T15:21:40.000Z

Any thoughts or suggestions as to what this amounts to and what if anything one should do would be appreciated...

Read [b]all[/b] post from Igor in this topic

system · 2017-10-06T15:33:58.000Z

Pondus post:20:

Any thoughts or suggestions as to what this amounts to and what if anything one should do would be appreciated...
Read the post from Igor in this topic

Thanks for the prompt response…

Are you suggesting Igor’s proposal to run a ‘File Scan’ or to run the File Attribute prog?

As an aside I’ve noted one can’t highlight and copy a file path directly from the Avast results which is pretty hairy given the lengthy and convoluted paths, at least for the ones I’ve got… is there a way I’m overlooking to make things easier?

TIA,

sc

sludge7051-x · 2017-10-06T15:42:25.000Z

What are the ideas on what’s causing this?

What’s making it see the files as “offline”?

What’s the fix? . . . Change one of the Advanced settings? . . . De-install / Re-install Avast?

sludge7051-x · 2017-10-06T15:52:40.000Z

I saw that solvusoft page before. My impression was that it wasn’t really addressing the problem, and instead, was taking some error, and just trying to get you to install their software.

I see that they have a fix for 42006 for Turbo Tax also:

http://www.solvusoft.com/en/errors/runtime-errors/intuit-inc/turbotax/42006-turbotax-error-42006/

http://www.solvusoft.com/en/errors/runtime-errors/avast-software-s-r-o/avast-antivirus/42006-avast-antivirus-error-42006/

So, they have their own version of CCleaner they want you to install, and that’s their idea of how to fix? I don’t think those actions would do anything.

system · 2017-10-06T16:00:01.000Z

Revised content due to me po ol eyes not noting that the Warnings under Detailed Report had a vertical slider bar so instead of the noted 7 files involved there are scorers, if not hundreds so tracking them gets considerably more cumbersome… hoping there’s an overall ‘fix’ or explanation that there’s no problem and it’s merely a passing glitch… yeah right… he wishes… '

Duh! Please excuse this po OF…

sc

sc69 post:19:

Scan History shows under Results - ‘some files could not be scanned’…

With ‘Error: File is offline - It is currently not available. (42006).’ being shown for 7 files under Detailed Report.

[b]4 files are HPCDStyles.xbf

3 files are CustomDevice300x75ItemTemplate.xbf[/b]

WRONG!

Pondus · 2017-10-06T16:02:52.000Z

Are you suggesting Igor's proposal to run a 'File Scan' or to run the File Attribute prog?

No i suggest you read [b]all[/b] his posts in this topic, since he is from avast and may know what and why

system · 2017-10-06T16:03:32.000Z

sludge7051-x post:23:

I saw that solvusoft page before. My impression was that it wasn’t really addressing the problem, and instead, was taking some error, and just trying to get you to install their software.

I see that they have a fix for 42006 for Turbo Tax also:

http://www.solvusoft.com/en/errors/runtime-errors/intuit-inc/turbotax/42006-turbotax-error-42006/

http://www.solvusoft.com/en/errors/runtime-errors/avast-software-s-r-o/avast-antivirus/42006-avast-antivirus-error-42006/

So, they have their own version of CCleaner they want you to install, and that’s their idea of how to fix? I don’t think those actions would do anything.

Thanks Sludge…

My take on this info also, so you’ve reinforced that, which is appreciated and unless other pertinent info suggests otherwise it will be ignored as I’d figured…

Thanks again…

sc

system · 2017-10-06T16:12:28.000Z

Pondus post:25:

Are you suggesting Igor's proposal to run a 'File Scan' or to run the File Attribute prog?
No i suggest you read [b]all[/b] his posts in this topic, since he is from avast and may know what and why

Pondus…

I did read all of them, but was hoping to narrow down to the most expeditious course of action as they had turned into a ‘stream of consciousness’ thread more or less, which is not a criticism at all as it’s the nature of the back and forth when chasing these kinds of issues…

I will definitely go back and reread and digest his comments and suggestions and see if I can muddle thru a solution… if I have any luck I’ll let y’all know if that’s of any help, or if not… reckon I’ll come back begging fer some more guidance… '

Unfortunately I’ve got to take care of other stuff right now and will have to put this aside until later… arrrggghhhhh!!!

Thx to ALL for your patience and input…

sc

HarryS. · 2017-10-07T05:36:13.000Z

Re: sc69

Yes, you are right. The list involves hundreds of ‘unavailable files’. I delete all scan result reports and run Quick Scan again. Usually size of txt report file won’t be large, but even after one Quick Scan, the report file already measures in terms of ‘MB’ (thousand of ‘k’), not a few ‘k’.

I appreciate Avast for getting close to the root of problem within a short reporting time. Let’s see whether they could fix such error within a few days (as soon as possible). To me, if a lot of files are really skipped for scanning, I doubt those scan may not be a ‘reasonably thorough’ one.

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