Error: File is offline - It is currently not available. (42006)

igor0 · 2017-10-06T12:30:30.000Z

I think we’re close to finding the true reason for this issue now.
Thanks for the reports and all the help, hopefully we’ll be able to fix it soon.

Eddy · 2017-10-06T12:34:00.000Z

On a note, it seems only Windows 10 is effected by this.

HarryS. · 2017-10-06T13:18:42.000Z

When I come back to this topic, it is very happy to know that the problem is successfully identified.

Thank all for your experience-sharing and Avast for your prompt action

system · 2017-10-06T15:18:27.000Z

Hi Folks,

New to posting, have used site for research and have searched this issue which brought me here.

HP Envy i7 Laptop running Windows 8.x

Avast -

Virus Definitions - up to date at time of Scan - 10/5/2017 5:04 PM

Program Version - 17.7.2314 (build 17.7.3660.0)

First time I’ve ever gotten this, with no apparent / known changes to programs / computer other than the latest Update to Avast just prior to running Full Scan - ran with minimal, if any ‘non-normally running’ progs open… no browser, etc…

Scan History shows under Results - ‘some files could not be scanned’…

With ‘Error: File is offline - It is currently not available. (42006).’ being shown for 7 files under Detailed Report.

4 files are HPCDStyles.xbf

3 files are CustomDevice300x75ItemTemplate.xbf

Couldn’t find any refs related to the file extension xbf having anything to do with it.

Google found ref to solutions at [b]http://www.solvusoft.com/en/errors/runtime-errors/avast-software-s-r-o/avast-antivirus/42006-avast-antivirus-error-42006/[/b] that gets pretty convoluted and hope there’s any easier solution or explanation.

Any thoughts or suggestions as to what this amounts to and what if anything one should do would be appreciated…

TIA…

sc

Pondus · 2017-10-06T15:21:40.000Z

Any thoughts or suggestions as to what this amounts to and what if anything one should do would be appreciated...

Read [b]all[/b] post from Igor in this topic

system · 2017-10-06T15:33:58.000Z

Pondus post:20:

Any thoughts or suggestions as to what this amounts to and what if anything one should do would be appreciated...
Read the post from Igor in this topic

Thanks for the prompt response…

Are you suggesting Igor’s proposal to run a ‘File Scan’ or to run the File Attribute prog?

As an aside I’ve noted one can’t highlight and copy a file path directly from the Avast results which is pretty hairy given the lengthy and convoluted paths, at least for the ones I’ve got… is there a way I’m overlooking to make things easier?

TIA,

sc

sludge7051-x · 2017-10-06T15:42:25.000Z

What are the ideas on what’s causing this?

What’s making it see the files as “offline”?

What’s the fix? . . . Change one of the Advanced settings? . . . De-install / Re-install Avast?

sludge7051-x · 2017-10-06T15:52:40.000Z

I saw that solvusoft page before. My impression was that it wasn’t really addressing the problem, and instead, was taking some error, and just trying to get you to install their software.

I see that they have a fix for 42006 for Turbo Tax also:

http://www.solvusoft.com/en/errors/runtime-errors/intuit-inc/turbotax/42006-turbotax-error-42006/

http://www.solvusoft.com/en/errors/runtime-errors/avast-software-s-r-o/avast-antivirus/42006-avast-antivirus-error-42006/

So, they have their own version of CCleaner they want you to install, and that’s their idea of how to fix? I don’t think those actions would do anything.

system · 2017-10-06T16:00:01.000Z

Revised content due to me po ol eyes not noting that the Warnings under Detailed Report had a vertical slider bar so instead of the noted 7 files involved there are scorers, if not hundreds so tracking them gets considerably more cumbersome… hoping there’s an overall ‘fix’ or explanation that there’s no problem and it’s merely a passing glitch… yeah right… he wishes… '

Duh! Please excuse this po OF…

sc

sc69 post:19:

Scan History shows under Results - ‘some files could not be scanned’…

With ‘Error: File is offline - It is currently not available. (42006).’ being shown for 7 files under Detailed Report.

[b]4 files are HPCDStyles.xbf

3 files are CustomDevice300x75ItemTemplate.xbf[/b]

WRONG!

Pondus · 2017-10-06T16:02:52.000Z

Are you suggesting Igor's proposal to run a 'File Scan' or to run the File Attribute prog?

No i suggest you read [b]all[/b] his posts in this topic, since he is from avast and may know what and why

system · 2017-10-06T16:03:32.000Z

sludge7051-x post:23:

I saw that solvusoft page before. My impression was that it wasn’t really addressing the problem, and instead, was taking some error, and just trying to get you to install their software.

I see that they have a fix for 42006 for Turbo Tax also:

http://www.solvusoft.com/en/errors/runtime-errors/intuit-inc/turbotax/42006-turbotax-error-42006/

http://www.solvusoft.com/en/errors/runtime-errors/avast-software-s-r-o/avast-antivirus/42006-avast-antivirus-error-42006/

So, they have their own version of CCleaner they want you to install, and that’s their idea of how to fix? I don’t think those actions would do anything.

Thanks Sludge…

My take on this info also, so you’ve reinforced that, which is appreciated and unless other pertinent info suggests otherwise it will be ignored as I’d figured…

Thanks again…

sc

system · 2017-10-06T16:12:28.000Z

Pondus post:25:

Are you suggesting Igor's proposal to run a 'File Scan' or to run the File Attribute prog?
No i suggest you read [b]all[/b] his posts in this topic, since he is from avast and may know what and why

Pondus…

I did read all of them, but was hoping to narrow down to the most expeditious course of action as they had turned into a ‘stream of consciousness’ thread more or less, which is not a criticism at all as it’s the nature of the back and forth when chasing these kinds of issues…

I will definitely go back and reread and digest his comments and suggestions and see if I can muddle thru a solution… if I have any luck I’ll let y’all know if that’s of any help, or if not… reckon I’ll come back begging fer some more guidance… '

Unfortunately I’ve got to take care of other stuff right now and will have to put this aside until later… arrrggghhhhh!!!

Thx to ALL for your patience and input…

sc

HarryS. · 2017-10-07T05:36:13.000Z

Re: sc69

Yes, you are right. The list involves hundreds of ‘unavailable files’. I delete all scan result reports and run Quick Scan again. Usually size of txt report file won’t be large, but even after one Quick Scan, the report file already measures in terms of ‘MB’ (thousand of ‘k’), not a few ‘k’.

I appreciate Avast for getting close to the root of problem within a short reporting time. Let’s see whether they could fix such error within a few days (as soon as possible). To me, if a lot of files are really skipped for scanning, I doubt those scan may not be a ‘reasonably thorough’ one.

sludge7051-x · 2017-10-08T00:30:29.000Z

Ok, it works now, thx!

system · 2017-10-08T19:04:24.000Z

sludge7051-x post:29:

Ok, it works now, thx!

How’s that?

I’m not getting it to pull up a new update version… what got fixed? Is there some online Avast to PC comm that coordinates stuff in the background…

Inquiring minds wanna know… '

TIA…

sc

system · 2017-10-08T23:56:54.000Z

sc69 post:30:

sludge7051-x post:29:

Ok, it works now, thx!

How’s that?

I’m not getting it to pull up a new update version… what got fixed? Is there some online Avast to PC comm that coordinates stuff in the background…

Inquiring minds wanna know… '

TIA…

sc

Follow Up - Note that while the Program Version remains the same that produced problem, the Virus Definitions had been updated [ as they should have by now ], but don’t see how VD would make the diff, but then whadda I know… ' Additionally running a Smart & Full Scan did not have the problem, so a beeg Shout Out to Avast getting things fixed in short order… Still wanna know how that worked if they’s anyone who’ll take the time to enlighten me…

TIA…

sc

sludge7051-x · 2017-10-09T00:02:11.000Z

Hey sc, all I know is that it works now (Ful Scan), please see screen shots.

The error was that the files on my system were “offline” ? . . . What could that be, some connection block, maybe the Firewall did something?

system · 2017-10-09T04:21:36.000Z

sludge7051-x post:32:

Hey sc, all I know is that it works now (Full Scan), please see screen shots.

The error was that the files on my system were “offline” ? . . . What could that be, some connection block, maybe the Firewall did something?

Hmmmm…

So it’s not a patch to Avast, jes a one time glitch [ at least in my case, sounds like yours too… ]… I was jes going by your observation that it was ‘fixed’, so tried it and it went fine… which at first I presumed would show a new Update to program, but all it has ‘new’ is the latest VDs…

Don’t run a FW unless the Windows one is running an I’d have to check that…

My History looks like yours where the previous scan that ‘busted’ showing ‘some files could not be scanned’ under the Result column…

Surely someone knows what the issue is and I’d really like to for future ref… Anybody able to chine in on that?

Reading back thru the thread and Igor’s comments doesn’t really answer the question leastwise best I can tell wid me po ol pea brain… '

TIA…

sc

sludge7051-x · 2017-10-09T05:37:09.000Z

Wud be interesting 2 know, but not important, hope it doesn’t break like that again

bob3160 · 2017-10-09T17:17:38.000Z

VPS updates can do more than just update virus definitions.
Which is apparently what happened with the last VPS update.
Smile, it’s almost Christmas.

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