Error has occured while attempting to update

Avast Free Antivirus / Premium Security
1

My last successful was on 12/22/06 and I keep get this error.

Any body have a idea ???

Thanks.

12/23/2006 8:06:56 AM SYSTEM 564 An error has occurred while attempting to update. Please check the logs.
12/23/2006 8:06:56 AM SYSTEM 564 Function setifaceUpdatePackages() has failed. Return code is 0x00000057, dwRes is 00000057.

2

Have you tried a manual update and what is the result ?

What is your firewall, does it allow avast.setup access to the internet ?

When do these errors happen, shortly after boot, when ?
What type of internet connection do you have, broadband, etc. ?

Edit, the windows error, 57 = 'A network adapter hardware error occurred. ’

3

When I try to a manual update there is no resounce.

My firewall is off.

The error does occure when windows starts up and when avast tries a auto update.

I have a cable connection road runner.

4

I suggest that you check:

  1. If the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
    You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

  2. If your subscription allows the update right now (i.e., if it is not expired).
    I hope you haven’t bought a license from a site on this list: http://www.avast.com/eng/fraudulent-sales-of-avast-products.html

  3. If your firewall settings and allow avast.setup to connect.
    If you’re not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should ‘remove’ avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

  4. Check your proxy settings into avast!:
    Left click the avast icon > Settings
    Update (Basic) > Details > Proxy
    Make sure your browser is not set to “Work Offline” (this option is generally in the File menu).
    If it doesn’t help, try switching from “Auto-detect” to “No proxy” (I’m assuming you’re not connecting to the Internet via proxy).
    You can run proxycfg -d in a DOS window to make your computer connect direct, without proxy. You can run proxycfg -h for help.

  5. Check the avast log files: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log and C:\Program Files\Alwil Software\Avast4\Setup\setup.log
    Maybe you can post the last lines of them…

5

You can work through Tech’s suggestions, that certainly won’t hurt.

I do think the problem is hardware related as the windows error states, though what I haven’t a clue as to exactly what this might be. So with this it would happen any time you tried to update.

A google search returns many hits, http://www.google.com/search?q=“A+network+adapter+hardware+error+occurred”&btnG=Search However a quick look didn’t return anything I would consider very helpful.

I don’t know if reinstalling your modem/router, etc. might help. How much I don’t know especially if you aren’t experiencing any problems with any other internet connections, like windows update ?

6

That’s 0x57 (hexa), so it’s Parameter is incorrect.
(No clue what parameter, post log please)