Error in Client deployment

Avast Business Avast Distributed Network Manager
1

hi There :wink:

Need help on deployment please.

Enclosed the log file:

08/07/08 17:16:27: rinstInstall begin
08/07/08 17:16:27: Init 50 60 C:\WINDOWS\TEMP\asw117.tmp C:\Program Files\Alwil Software\Management Tools\InstPkgs NULL C:\WINDOWS\TEMP\asw116.tmp 0
08/07/08 17:16:27: Store
08/07/08 17:16:27: Domains: HR,
08/07/08 17:16:27: Init HR\PREMA-PC1
08/07/08 17:16:27: PREMA-PC1: GetAccount
08/07/08 17:16:27: PREMA-PC1: Queueing
08/07/08 17:16:27: StartThread
08/07/08 17:16:27: Loop
08/07/08 17:16:27: SpawnThreads
08/07/08 17:16:27: PREMA-PC1: StartSetup
08/07/08 17:16:27: PREMA-PC1: Connecting
08/07/08 17:16:30: PREMA-PC1: Copying files
08/07/08 17:16:30: PREMA-PC1: Copying aswISvc.exe
08/07/08 17:16:30: PREMA-PC1: Copying Admin.ini
08/07/08 17:16:30: PREMA-PC1: aswResp.dat not present
08/07/08 17:16:30: PREMA-PC1: Copying Tasks.xml
08/07/08 17:16:30: PREMA-PC1: Copying setup.exe
08/07/08 17:16:35: PREMA-PC1: Copying setif_av_net-334.vpu
08/07/08 17:16:36: PREMA-PC1: Copying setup_av_net-334.vpu
08/07/08 17:16:37: PREMA-PC1: Copying av_net_agent-e2.vpu
08/07/08 17:16:37: PREMA-PC1: Copying av_net_cmn-56.vpu
08/07/08 17:16:37: PREMA-PC1: Copying av_net_dll409-72.vpu
08/07/08 17:16:38: PREMA-PC1: Copying av_pro_dll409-181.vpu
08/07/08 17:16:40: PREMA-PC1: Copying av_pro_hlp409-310.vpu
08/07/08 17:16:40: PREMA-PC1: Copying av_pro_skins-13.vpu
08/07/08 17:16:41: PREMA-PC1: Copying av_srv_core-30e.vpu
08/07/08 17:16:47: PREMA-PC1: Copying av_srv_dll-169.vpu
08/07/08 17:16:48: PREMA-PC1: Copying avscan-2f2.vpu
08/07/08 17:16:50: PREMA-PC1: Copying winsys-2.vpu
08/07/08 17:16:50: PREMA-PC1: Copying winsysgui-2.vpu
08/07/08 17:16:52: PREMA-PC1: Copying vps-8080600.vpu
08/07/08 17:17:26: PREMA-PC1: Copying vpsm-8080600.vpu
08/07/08 17:17:26: PREMA-PC1: Copying news405-32.vpu
08/07/08 17:17:26: PREMA-PC1: Copying news409-32.vpu
08/07/08 17:17:26: PREMA-PC1: Copying jrog-46.vpu
08/07/08 17:17:27: PREMA-PC1: Copying part-prg_av_net-334.vpu
08/07/08 17:17:27: PREMA-PC1: Copying part-vps-8080600.vpu
08/07/08 17:17:27: PREMA-PC1: Copying part-news-4b.vpu
08/07/08 17:17:27: PREMA-PC1: Copying part-setup_av_net-334.vpu
08/07/08 17:17:27: PREMA-PC1: Copying part-jrog-46.vpu
08/07/08 17:17:27: PREMA-PC1: Copying prod-av_net.vpu
08/07/08 17:17:27: PREMA-PC1: Copying jollyroger.vpu
08/07/08 17:17:27: PREMA-PC1: Copying servers.def
08/07/08 17:17:27: PREMA-PC1: Creating service
08/07/08 17:17:27: PREMA-PC1: Starting service
08/07/08 17:18:27: PREMA-PC1: ReadProgress
08/07/08 17:18:27: PREMA-PC1: Remote setup failed, error 5 (Access is denied)
08/07/08 17:18:27: PREMA-PC1: Finished with error in remote setup
08/07/08 17:18:27: PREMA-PC1: ReadLog
08/07/08 17:18:28: PREMA-PC1: Remote log: C:\Program Files\Alwil Software\Management Tools\DATA\log\HR_PREMA-PC1.log
08/07/08 17:18:28: PREMA-PC1: RemoveProgress
08/07/08 17:18:28: PREMA-PC1: CloseConnection
08/07/08 17:18:28: TerminateAll
08/07/08 17:18:28: rinstInstall end 0

  1. SFS already disabled
  2. Firewall already disabled
  3. followed all instruction still have problems.

Pushing to machine is no problem but remote setup is a problem.

Please advice.

Regards
Edward

2

I had a similar message in the log file of one of the machines I was pushing the client to. we discover way more machines than we are licensed for, so I deleted all discovered machines, except that particular one, after a few minutes, the machine showed normal in the console.

Not sure if it’ll help but you may try that if you are discovering more machines than you are licensed for.

3

Hi Dvanbuskirk, :wink:

Thank you for your reply.

We are just testing on single machine. Infact we did not use the discovery to catalogue the workstations.
And we do have enough licenses for all the machines.

Could it be that ‘remote user’ on workstation machine be checked for remotely installation?

Still puzzle over it. And still no answer from avast support team.

4

Hello,
see also the log file ‘Management Tools\DATA\log\HR_PREMA-PC1.log’

5

Hi vojtech,

I did not see any HR_PREMA-pc1.log file.

Anyway, I have tried again on a single machine and deployment was deployed correctly.
It seems to be problems with user rights settings. ;D

I will to reconnect network and try deploying to other machines.

Thanks
Edward