Error in latest beta (36454)

Avast Mac Security
1

I cannot seem to connect to the antivirus engine after updating to the latest beta version on my macbook, it worked perfectly before! Everytime I try to repair it, it wont work. I have also tried deleting it and reinstalling to no avail. I do have a connection to the internet, obviously! Any suggestions?

2

What is the error you are getting?

3

“Cannot connect to antivirus engine. Close and re-open the Avast! application to repair the antivirus components” which I have done…

4

Thanks for the report. Can you please provide the following log files (if they are too long, take part of it corresponding to some time period since boot to short time after login):

  • /var/log/system.log
  • /var/log/avastdaemon.log

EDIT: And also please try to repair the avast! installation by running the GUI app. once more. This will create a log file /tmp/avastscript-XXXX.log. If there are multiple such files, send those corresponding to the time of the repair (if unsure send all of them).

Regards,
Mity

5

Thanks! I restarted my computer last night, and tried reinstalling it. Something must have worked because now it works!

6

Ok. But please if you encounter the problem again, provide the logs. We would prefer to fix it rather then ask our users to restart their machines.

Thanks,
Mity

7

Hi,

I’ve encountered the same error as reported by the OP.

I just installed Avast on my Mac for the first time, and got the following:
NOT SECURED
Cannot connect to antivirus engine. Close and re-open the Avast! application to repair the antivirus components.

There is no avastscript*.log file in my /tmp directory, however, there are avastinstscript*.log and avastinstusrscript*.log, so I have included those.

The daemons for Avast seem to be running properly, but the GUI doesn’t seem to be able to interact with them.

My /var/log/system shows:


Apr  5 17:44:42 nemesis avast![2413]: av_perform_open: /Library/Application Support/avast/master connect() failed for the 122nd try. No such file or directory [2]
Apr  5 17:45:42 nemesis avast![2413]: av_perform_open: /Library/Application Support/avast/master connect() failed for the 152nd try. No such file or directory [2]
Apr  5 17:46:42 nemesis avast![2413]: av_perform_open: /Library/Application Support/avast/master connect() failed for the 182nd try. No such file or directory [2]
Apr  5 17:47:42 nemesis avast![2413]: av_perform_open: /Library/Application Support/avast/master connect() failed for the 212nd try. No such file or directory [2]
Apr  5 17:48:42 nemesis avast![2413]: av_perform_open: /Library/Application Support/avast/master connect() failed for the 242nd try. No such file or directory [2]
Apr  5 17:49:42 nemesis avast![2413]: av_perform_open: /Library/Application Support/avast/master connect() failed for the 272nd try. No such file or directory [2]
Apr  5 17:50:08 nemesis avast![2602]: av_perform_open: /Library/Application Support/avast/master connect() failed for the 2nd try. No such file or directory [2]

My Mac is running OSX 10.7.3.

Thanks.

8

Oops. You are right, avastinstscript-XXX.log is what we are interested in.

Mity

9

I have solved this problem with a workaround, Avast cannot access to “/Library/Application\ Support/Avast” folder because “Avast” folder has upper “A” and Avast engine is looking for “/Library/Application\ Support/avast”.

On /Library/Application\ Support/ I have made a softlink

sudo ln -s Avast avast

It works for me.