considering the low price of the premium upgrade, and the frequency of failures/problems, I suspect we’re just paying betatesters.
The matter is: Usually betaTester have a direct contact with R&D team to cohoperate for the product improvement…
Have a support member answer your question on an open ticket with a 24 hours delay is not the best way to go.
Considering I bought this software for the good name of Avast Antivirus Company…