Error Message 0

Avast Free Antivirus / Premium Security
1

Hi. I had to do a restore point on my comp and ever since then it will not work. I did an even further restore point hoping that would helo and it did not. So, I tried uninstalling Avast altogether and re-installing but I keep getting the same error message.

The error message reads: Error reading product data from “C:/Program Files\Alwil Software\Avast5\setup\part-setup_ais-557.vpx” Setup cannot continue.

I press ok in the above message box and another error message pops up: An error 0 (00000000) has occurred. Last performed operation was: spawning

I am using a Toshiba laptop with Windows Vista and I am using the Avast free edition.

Please help.

Linzy

2

avast does not like restoring…so it usually end up with removal and reinstall

follow instructions on website, from dropp down menu find your version and run http://www.avast.com/uninstall-utility

then reboot…install avast again and reboot

OBS: your toshiba probably came with a preinstalled AV…this must be uninstalled before installing avast
it is also recomended ot run a removal tool to clear any leftover files that may conflict

run and reboot - Uninstallers – Security Software
http://singularlabs.com/uninstallers/security-software/

3

Thank you so much Pondus!!!
It worked great! I really appreciate your help. :slight_smile:

Linzy