Error message 10107

I’ve had Avast running for about two weeks now. This morning when I turned the machine on I got the following four error messages:

Avast Mail Scanner Warning

“Will not be able to protect incoming mail pop3 protocol error10107”. The same message for IMAP, SMTP, NNTP.
Is it possible to get some help?

Irv

I’m not sure what is your problem… I mean, I’ve searched the board and found nothing very close related to yours.
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).
You must be connected to the internet while repairing.

If this does not help, can you uninstall / boot / install / boot again?

already all been done.

Thanks
Irv

Still have’nt been able to get any help. Does anyone know whats happening with this error message?

I’ve understood you were ok after that :-[
Unless VojTech come here to help you, I can only ask you more info about your system: operational system, firewall, email program, etc.

Its an AMD XP1800 with 512 mg ram. Running winXP with SP2. Using IE 6.0.2900.2180.xp_sp2. Using winXP firewall…I have uninstalled it and reinstalled it twice. Still the same. Do you know what the error code 10170 means?
Thanks Irv

Not really, I’ve tried to search the board and found nothing.
avast error codes should begin with 4XXXX: http://forum.avast.com/index.php?board=9;action=display;threadid=4818;start=msg65672#msg65672
Sorry :cry:

I searched the boards also to no avail. If I can’t get any help I guess that I will have to go to another product ??? Oh well thats life.
Irv

Hi.

Have U installed a antispam app that might have changed Ur email setup?

I think that error appears when Avast cant grab the mail ports as another app is using them.

BaNzI ;D

No I have’nt removed anything. I am going to check futher into that though. I will check into the mail ports being open. Will advise tomorrow of what I find.

Irv

Which spam killer application do you use?
Does it change the pop3/smtp server settings?
The most strange thing is that Googling for 10107 we give nothing useful…
Strange, uncommon error… ::slight_smile:

If it were something that would have changed the pop and smtp settings then OE, IE would not be working, right? Im using adware and spyware blaster, which I have been using for quite a while.
Could the last update have caused it?
Irv

Yes. Spamihilator for instance…

None of these applications change the pop3 and smtp settings. They’re ok.

I don’t think so…
Did you change any settings of firewall, email program, etc.?

No, nothing that I am awhere of. Firewall i am using is the Microsoft Beta, with all settings left at default.
Irv

Hi,

My brother also uses Avast - he’s been getting a similar error message to this one - his reads

avast! mail scanner warning

avast will not be able to protect incoming mail (pop 3 protocol)
error: 10022

avast will not be able to protect incoming mail (imap protocol)
error: 10022

avast will not be able to protect outgoing mail (smtp protocol)
error: 10022

avast will not be able to protect news (nntp protocol)
error: 10022

So, it appears to be the same message but with a different error code.

Anyone have any ideas?

cheers arq

Arqueturus, did you search the board for 10022 ?
Please, asking for help give us more details of your system: operational system and updates, firewall, avast version, other security programs, etc. etc.

I just finished fixing the problem on mine. The machine is used by my daughter, and after grilling her for half an hour she told me that friday she had downloaded an update from MS update. When I started to look around I found that it had installed the wrong print driver. I used system restore to restore to last thursday evening. It started back up and then immediately wanted to update. It updated the virus files, and then came back and told me that there was a program update available. I did that, and the system is working perfectly. So, I am not sure what happened, wether it was the driver or something else and by using system restore it repaired it.
Irv