Error Message Cannot Connect

General Topics
1

Error Message Cannot Connect to the internet

When I try to update

2

Is your firewall blocking the internet connection.That often causes a problem. :).

3

We will need more information to be able to help you:

  • Which OS are you using? Is it up to date?
  • What avast! version number?
  • Do you use a firewall? Which one?
  • Do you have any other antivirus installed in your system? Did you have in the past?
  • Any other security programs that could interfere?

Finally, please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

4

XP - Which OS are you using? Is it up to date?
4.8 Home Version - What avast! version number?
Yes - Windows - Do you use a firewall? Which one?
“Norton” I tried to uninstall and parts of it are still on my PC i.e.updater - Do you have any other antivirus installed in your system?
Yahoo Tool Bar Anti-Spy - Any other security programs that could interfere?

How do I send the last 300-350 lines of avast log:
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

Not enough room on this page

5
  1. Remove NAV or Norton 360 through Add/Remove programs from Control Panel. Boot.
  2. Use Norton Removal Tool for Windows 2000/XP/Vista or Norton Removal Tool for Windows 98/Me. Boot.
  3. Install avast! (or repair the installation) and boot.

The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer.