Error message on bootup

Avast Free Antivirus / Premium Security
1

Hi

I have just had the message below come up on the screen when I booted up. This is the second time now.

Has anyone got any ideas as to why it should happen and how to correct it.

It seems that Avast is still working OK though.

Avast - Application Error
The exception unknown software exception (0xc000070a) occurred in the application
at location 0x77cfca6d

click OK to terminate the program.

I am using program version 2015.10.2.2218 with the latest virus update.
Any help would be appreciated.

2

What exact OS/SP ?
Any other security (related software) installed ? (or did you have)

3

I suggest that you try a repair of Avast.
Control Panel > Programs and Features (Add/remove) > Avast > select Repair.
Once it finises the repair function, reboot your system.
Let us know if that fixes the problem. :slight_smile:

4

Hi Guys

Bob3160 - I did what you suggested and thought that the problem was solved but this morning I booted up and got the same message again.

Any ideas??

5

Next would b to try a clean install of Avast. The following will guide you if you need help:
https://forum.avast.com/index.php?topic=93544.msg1201631#msg1201631

6

Hi

I will try that if it becomes a problem thank but have you any idea what causes it.

Have you come across the problem before?

regards

7

I have not and if the clean install fixes it, I wouldn’t loos any sleep over it. :slight_smile: