Left my pc whilst Avast was running a scan. When I came back the “Virus found” pop-up was displayed, so clicked on the “move to chest” button (recommended action). The pop up box went but I then noticed that the pc clock had stopped about 45 minutes earlier, and I couldn’t click on any of the task bar buttons etc. PC wouldn’t reboot, had to switch off and on again. I now cannot run Avast as I get the following message:
An attempt was made to load a program with an incorrect format
program cannot set properly into main storage.
There is also a link to the FAQ’s, but that tells you not to do if on Avast 4.7 (but doesn’t give you an idea of what to do!!)
The Error Log reports: Storage query "INSERT INTO LocalProperties (Object, Property,Val) … failed. Error description: "database disk image is malfor…
I have tried rebooting and system restore without success. I also tried deleting the avast4.db file, (suggestion on this forum regarding a similar problem) but cannot as “file being used”. (I have tried turning off the On-Access protection but still cannot delete the file). The on-access scanner seems to be running OK.
Another post suggests selecting the Repair option in Add/Remove programs … should I try that?
Yet another post suggests uninstalling and re-installing. If I do this, do I have to re-register or can I use the same Licence Key? I’ve been using Avast for so many years I cannot remember anything about the registration process.
Can anyone please give me some help on what to do please?