Error Message Removal/ Virus Chest Attempt "The Request Is Not Supported (50)" 

system · 2017-03-09T17:07:01.000Z

Good Afternoon:

Downloaded most recent Avast Free Version with $19.00 upgrade last night. Ran deep virus scan which indicated “rootkit hidden file” threat. Attempted removal and moving to virus chest both

apparently failed. Received error message " The request is not supported (50). Any help appreciated. Thanks in advance.

Pondus · 2017-03-09T18:39:13.000Z

what was detected?
what was det location, full file path

system · 2017-03-10T01:41:26.000Z

Pondus, Thank You for responding. The file appears to be: C:\Windows…\clbcatq.dll:WofCompressedData
Thanks in Advance for any help.
rick

Pondus · 2017-03-10T06:05:53.000Z

C:\Windows..\clbcatq.dll:[b]WofCompressedData[/b]

Detected file is inside a compressed archive, so avast will not rip it out

you have to unzip archive and scan
you move/delete entire archive

i have a feeling this may be a false positive, so i would upload and check file at virustotal.com before doing anything

Milos · 2017-03-10T08:33:58.000Z

Hello,
the path does not look like it is archive, but NTFS alternate data stream (http://www.ntfs.com/ntfs-multiple.htm). Send us the file to analyze (https://www.avast.com/false-positive-file-form.php), please.

Milos

system · 2017-03-10T17:40:51.000Z

Hello Milos,

Thanks for your help.
I am not quite sure how to do that. I can’t seem to locate the file using file search. Also, If I manage to locate the file what exactly do you need?
Thanks Again.
Rick

Milos · 2017-03-13T09:19:19.000Z

Hello,
find the file “clbcatq.dll” in “C:\Windows” folder and sent is to us. To obtain it’s Alternate Data Steam try to use http://www.nirsoft.net/utils/alternate_data_streams.html

Milos

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