Error Message when starting Avast4

Avast Free Antivirus / Premium Security
1

I get an error message when starting the program " Unable to load skin" that is not exact, but it flashes by so fast and doesn’t show in the log even for dr. watson. I am running a PII at 266mhz with 160mb memory, 6gb harddrive with 2.3Gb free space. This error occurs if I install with the skins or without.

Any help would be greatly appreciated.

Thanks
Krist “Wolfie” Bussart

2

Hello.
I need more detailed information.
Is it error message “Application cannot load skin. Function ‘usiGetSkin’ failed.”? What operating system are you using? What version of avast4 are you using?

3

That is the correct error message, I am using Windows 98SE, as for avast the current version along with the two before it. currently it’s version 4.0.168, active skin version 4.2.7.3

4

There was probably problem with active skin library activation in your system. You have to try activate actskin4.ocx file again.

Use command line:
C:\Windows\system\regsvr32.exe “C:\windows\system\actskin4.ocx”

“C:\Windows\system” = directory with system files.
Path to this directory depends on used system.
For example: C:\Win98\system, or C:\Win2000\system32

(Command line can be used by “Start” menu and option “Run…”.)

5

Tried that , same error comes up. only difference is now it stays on screen until you click the “ok” button.

Dear sir / Dear madam!

  1. Select START → RUN…
  2. In the row write this command:
    a) If you have Windows NT, 2000 or XP:
    C:\WINNT\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX
    b) If you have Windows 95, 98 or Millenium:
    C:\WINDOWS\SYSTEM\REGSVR32.EXE ACTSKIN4.OCX
  3. Press OK (or Enter).
  4. Message saying that the file was successfully registered should
    appear.

Now should all work properly.

–
I wish you pleasant day!

Zrubecky (avast! support team) (Michal Zrubecky)
mailto:zrubecky@asw.cz

6

This is the full e-mail sent to tech support, it hasn’t been answered yet.

+++++++++++++++++++++++++++++++++++++
This is everything and I have attached a picture of the error window. I am using Windows 98SE, as for avast the current version along with the two before it. currently it’s version 4.0.168, active skin version 4.2.7.3. I am an A+ Certified technician and have been working with computers, specifically PC’s, for 24 years now. And this has me stumped. I even tried re-installing shockwave since the skins appear to be shockwave formats.

I get an error message when starting the program " Unable to load skin" that is not exact, but it flashes by so fast and doesnt show in the log even for dr. watson. I am running a PII at 266mhz with 160mb memory, 6gb harddrive with 2.3Gb free space. This error occurs if I install with the skins or without.

Any help would be greatly appreciated.

Thanks
Krist “Wolfie” Bussart

Dear sir / Dear madam!

  1. Select START → RUN…
  2. In the row write this command:
    a) If you have Windows NT, 2000 or XP:
    C:\WINNT\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX
    b) If you have Windows 95, 98 or Millenium:
    C:\WINDOWS\SYSTEM\REGSVR32.EXE ACTSKIN4.OCX
  3. Press OK (or Enter).
  4. Message saying that the file was successfully registered should
    appear.

Now should all work properly.

–
I wish you pleasant day!

Zrubecky (avast! support team) (Michal Zrubecky)
mailto:zrubecky@asw.cz
ICQ#: 112951452

There was probably problem with active skin library activation in your system. You have to try activate actskin4.ocx file again.

Use command line:
C:\Windows\system\regsvr32.exe “C:\windows\system\actskin4.ocx”

“C:\Windows\system” = directory with system files.
Path to this directory depends on used system.
For example: C:\Win98\system, or C:\Win2000\system32

(Command line can be used by “Start” menu and option “Run…”.)

I tried both and neither one worked, I got the exact same error message appears.

----- Original Message -----
From: Petr Markvart
To: wolfie0827@hotmail.com
Sent: Monday, February 17, 2003 9:10 AM
Subject: forum…

What is wrong? Try to send me exact error description, please.
What did you try? What kind of errors?
Petr Markvart

Re:Error Message when starting Avast4
« Reply #4 on: Today at 01:56:22pm »

Tried that , same error comes up. only difference is now it stays on screen until you click the “ok” button.

Dear sir / Dear madam!

  1. Select START → RUN…
  2. In the row write this command:
    a) If you have Windows NT, 2000 or XP:
    C:\WINNT\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX
    b) If you have Windows 95, 98 or Millenium:
    C:\WINDOWS\SYSTEM\REGSVR32.EXE ACTSKIN4.OCX
  3. Press OK (or Enter).
  4. Message saying that the file was successfully registered should
    appear.

Now should all work properly.

–
I wish you pleasant day!

Zrubecky (avast! support team) (Michal Zrubecky)
mailto:zrubecky@asw.cz

d

7

Hi, i have win Me and exactly the same problem. When i try to start avast! Antivirus, the program tests memory ok and right after that i get an error message which is exaclty the same. And NONE of the suggestions to correct the problem worked :frowning:
I have a clean install of avast.
Any help?