Information about current update:
Last encountered error: The license key for this product is invalid.
It happens everytime I try to update the antivirus. It also forces my computer to restart. It’s getting annoying.
Do I just have to update the license or what?
What version of avast are you using? Which OS?
And what does the avast About box say about your license?
Thanks
Vlk
Go to the SSL page version and register from there: https://secure.avast.com/scripts/register.php?lang=ENG
See the tutorial: http://www.avast.com/files/tutorials/insert_key.htm
Please take a look here: http://www.avast.com/eng/faq-invalid-license-number.html
What is the error message?
Is your system date/time correct?
Do you use copy & paste method?
Are you sure you do not include the ‘last blank space’ in the paragraph while copying & pasting?
Which avast version are you trying to register (Home or Professional)?
For complete information, please, post the last 50-100 files of avast log files:
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
C:\Program Files\Alwil Software\Avast4\Setup\setup.log
I’m using the newest version of Avast, running Windows XP, not SP2. I never bothered getting SP2. I tried registering again, but I keep getting the same error message. This is what the log gives me when I check it:
16.04.2007 09:50:52 general: Started: 16.04.2007, 09:50:52
16.04.2007 09:50:52 general: Running setup_av_pro-3ae (942)
16.04.2007 09:50:52 system: Operating system: WindowsXP ver 5.1, build 2600, sp 0.0
16.04.2007 09:50:52 system: Computer WinName: HOME
16.04.2007 09:50:52 system: Windows Net User: HOME\Lorenzo Moscato
16.04.2007 09:50:52 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
16.04.2007 09:50:52 general: DldSrc set to inet
16.04.2007 09:50:52 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
16.04.2007 09:50:52 general: Old version: 3ae (942)
16.04.2007 09:50:52 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2007 09:50:52 system: Computer DnsName: home
16.04.2007 09:50:52 system: Computer Ip Addr: 192.168.2.136
16.04.2007 09:50:52 internet: SYNCER: Type: use IE settings
16.04.2007 09:50:52 internet: SYNCER: Auth: another authentication, use WinInet
16.04.2007 09:50:52 package: Part prg_av_pro-3ae is installed
16.04.2007 09:50:52 package: Part vps-73302 is installed
16.04.2007 09:50:52 package: Part news-4b is installed
16.04.2007 09:50:52 package: Part setup_av_pro-3ae is installed
16.04.2007 09:50:52 general: Old version: 3ae (942)
16.04.2007 09:50:53 file: SetExistingFilesBitmap: 937->145->145
16.04.2007 09:50:53 general: GUID: f4f0a1b8-81c8-4108-b6ae-604595616ba4
16.04.2007 09:50:53 general: Server definition(s) loaded for ‘main’: 125 (maintenance:0)
16.04.2007 09:50:53 general: SelectCurrent: selected server ‘Download15 AVAST server’ from ‘main’
16.04.2007 09:50:53 package: GetPackages - set proxy for inet
16.04.2007 09:50:53 internet: SYNCER: Type: use IE settings
16.04.2007 09:50:53 internet: SYNCER: Auth: another authentication, use WinInet
16.04.2007 09:50:53 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
16.04.2007 09:50:53 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
16.04.2007 09:50:53 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
16.04.2007 09:50:53 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
16.04.2007 09:50:53 general: progress thread start
16.04.2007 09:50:53 general: progress start - 1
16.04.2007 09:50:53 general: progress start - 2
16.04.2007 09:50:53 general: Used server: http://download15.avast.com/iavs4x
16.04.2007 09:50:53 general: Server definition(s) loaded for ‘main’: 125 (maintenance:0)
16.04.2007 09:50:53 general: SelectCurrent: selected server ‘Download4 AVAST server’ from ‘main’
16.04.2007 09:50:53 package: GetPackages - set proxy for inet
16.04.2007 09:50:53 internet: SYNCER: Type: use IE settings
16.04.2007 09:50:53 internet: SYNCER: Auth: another authentication, use WinInet
16.04.2007 09:50:54 general: Used server: http://download4.avast.com/iavs4x
16.04.2007 09:50:54 general: Used server: http://download4.avast.com/iavs4x
16.04.2007 09:50:54 general: Part of license key: W4515306H4200A1106
16.04.2007 09:50:54 general: progress end - 1
16.04.2007 09:50:54 general: Err:The license key for this product is invalid.
Can you please check the avast About box, license section. What does it say?
Thanks
Vlk
One more thing: could you please ZIP the WHOLE avast4 folder (with subdirectories) and upload it to our ftp site?
The upload process is described here: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=18
Thanks
Vlk
I’m not sure what you mean about the About Avast section.
If you open the About Avast window, it has a couple of sections; one of them is related to the license.
Anyway, it would be better to do what I described in my last post above (send us the whole avast folder). I hope you have a decent Internet connection. :-[
Thanks
Vlk
Haha, that I do have, but it’s still taking a while. The file’s on it’s way though.
File uploaded
After sending, you can uninstall avast, restart, and install the latest version 4.7.981. Then just enter your current license key, you don’t have to register again.
You sure that would work? It seems like the best possible solution, but what if it doesn’t work?
I do think it might’ve happened because of a system crash I had a week ago. But Avast was able to update after that.
You can just delete file “jollyroger.vpu” from avast4\setup folder, it was corrupted.
Then update VPS or the whole program, corrupted file will be downloaded again
But will it be corrupt? Or is it going to be fixed?
Now it gives me an error message saying the package is broken.
I think I will have to uninstall and reinstall. 
Check if file jollyroger.vpu was downloaded to avast4\setup folder.
You can download it here:
http://files.avast.com/iavs4x/jollyroger.vpu
And copy it to avast4\setup folder.
Or reinstall, it won’t harm, and the latest release version has this problem fixed.
That’s probably what went wrong. It was probably trying to update the program when it crashed on me and now it just won’t let me do it. Oh well, I’ll just reinstall if you say the problem has been resolved. I’ll let you know in a few minutes if everything’s A-Ok.
Alright, everything’s working. Thanks.