I am new to Avast 4.5 and the following errors are when trying to send or receive email. Using XP Firewall and no other virus protection.
0x800ccc67= “COMMAND NOT AVAILABLE”
0x800ccc90= “CLIENT RESPONSE INVALID”
I have no idea what to do to correct this as I am not a techie and when I installed Avast 4.5 today the only thing that was altered was that I put a check mark saying that I connect with a dial up. Other than that I done an install as was recommended.
Any help will be greatly appreciated.
Instead of modifying this post I made a reply. Sorry
Strange…
I tried to Google your both errors 0x800ccc67 and 0x800ccc90
There are a lot of possibilities: firewall blocking is the most common.
But in your case, did you check avast settings for scanning both inbound and outbound mail (into Internet Mail settings)?
If so, can you disable and see what you get?
Make sure your browser is not set to “Work Offline” (this option is generally in the File menu). If it doesn’t help, try switching the proxy settings from “Auto-detect” to “No proxy” (I’m assuming you’re not connecting to the Internet via proxy).
Left click the avast icon > Settings
Update (Basic) > Details > Proxy
Technical, when internet mail in avast is disabled I can send and receive email.
Followed your other suggestions and nothing seems to help. Is it possible that some settings need to be changed other than in 4.5?
My understanding was that if 4.5 is installed as recommended that with XP no modifications were necessary. Apparently I understood wrong.
Prior to installing Avast 4.5 I was using AVG 6.0 with no problems for 3 years and now that has been revamped or upgraded to 7.0 which I also had problems with email and updates. Makes me wonder if it is in my system and not the virus programs.
I could only imagine that ashMaiSv.exe won’t connect the Internet for scanning but you’ve said that the firewall is not the problem…
Try to increase both timeouts (of avast into the Advanced tab of Internet Mail provider settings and of your email account, in Properties of the account, Advanced tab too). You can set both to 600, for instance. If you’re on a DSL connection (not dial-up) it shouldn’t be necessary a so long timeout anyway…
Other question: did you uninstall AVG 7.0 prior installing avast?
Below is just a portion of the log when first connected to the internet and the automatic update makes attempts to download.
27.01.2005 05:44:45 internet: while trying to get file ‘servers.def’, error 0x00000005 has occured, try 13
27.01.2005 05:44:47 package: ERROR:GetInetFile, CreateFile( “C:\DOCUME~1\Owner\LOCALS~1\Temp_av_proI.tm~a02816\dld1.tmp”) returned 0x00000005
27.01.2005 05:44:47 general: InvalidateCurrent: invalidated server ‘Download15 AVAST server’ from ‘main’
27.01.2005 05:44:47 general: SelectCurrent: selected server ‘Download11 AVAST server’ from ‘main’
27.01.2005 05:44:47 internet: while trying to get file ‘servers.def’, error 0x00000005 has occured, try 14
27.01.2005 05:44:49 package: ERROR:GetInetFile, CreateFile( “C:\DOCUME~1\Owner\LOCALS~1\Temp_av_proI.tm~a02816\dld1.tmp”) returned 0x00000005
27.01.2005 05:44:49 general: InvalidateCurrent: invalidated server ‘Download11 AVAST server’ from ‘main’
27.01.2005 05:44:49 general: SelectCurrent: selected server ‘Download9 AVAST server’ from ‘main’
27.01.2005 05:44:49 internet: while trying to get file ‘servers.def’, error 0x00000005 has occured, try 15
27.01.2005 05:44:51 package: ERROR:GetInetFile, CreateFile( “C:\DOCUME~1\Owner\LOCALS~1\Temp_av_proI.tm~a02816\dld1.tmp”) returned 0x00000005
27.01.2005 05:44:51 general: InvalidateCurrent: invalidated server ‘Download9 AVAST server’ from ‘main’
27.01.2005 05:44:51 general: SelectCurrent: unable to find any suitable server in ‘main’
27.01.2005 05:44:51 internet: while trying to get file ‘servers.def’, error 0x00000005 has occured, try 16
27.01.2005 05:44:51 internet: tried 16 servers to get file ‘servers.def’, but failed (0x00000005)
27.01.2005 05:44:51 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\Owner\LOCALS~1\Temp_av_proI.tm~a02816\onefile, servers.def, error: 0x00000005
It would be impossible to send the whole long, too many characters.
Can you delete the temporary Internet files?
To do this go to Internet explorer >Tools > Internet options > Delete files > Click delete all offline content (just to be sure) > click ok. It might take some time to delete them.
Make sure that the temp folders are empty: C:\Windows\Temp and C:\Documents and Settings\Owner\Local Settings\Temp_avast4_
Deleted both internet and offline files and the folder is empty. Same problem exists.
Trying to update this AM the following window appeared. - you are not connected to the Internet.
your firewall does not allow the program “avast*.setup” to access the Internet; you can find details in help or read the FAQ section on avast! website.
your HTTP proxy settings are incorrect.
the server is inaccessible because of a network error or maintenance.
I checked the firewall settings(XP) and "Avast! AntiVirus"is allowed under the exceptions. What other setting is needed and how do I add it. I tried to add other parts of Avast and would not allow as it was already listed.
Looking at the info you provided us and what you have tried sofar, I would say not Avast is the problem.
It looks like something is preventing Avast to connect. And if Avast can’t access the net, ofcourse you also get a error when using the mail.
I suggest you start with removing Spybot and Ad-Aware (just for testing) and see if it makes a difference. Don’t forget to reboot after removing and before testing.
