Error Occured when moving...

Avast Free Antivirus / Premium Security
1

I have been having trouble with adware(?) in my restore archive file (WIN 32:A). When I run Avast, this pops up as infected, I put it in the chest, Avast continues running, but when the summary pops up it states that there was a problem moving it to the chest. If I run Avast again I get the same file as being infected. What can I do to get rid of it? Can you help??

Janet

2

Which problem?

If a virus is replicant (coming and coming again), you should:

  1. Disable System Restore on Windows XP: http://support.microsoft.com/default.aspx?scid=kb;[LN];310405
  2. Clean your temporary files.
  3. Schedule a boot time scanning with avast. Start avast! > Right click the skin > Schedule a boot-time scanning. Select for scanning archives. Boot.
3

I have Windows ME, sorry, should have mentioned that before. You should know I’m not overly computer savvy, so instruct as if you were talking to a child, i.e. simple terms, or I’ll be lost for sure!
Here’s what I tried to do…
Since I couldn’t put it in the chest I copied the affected file (C:_restore\archives\fss21.cab\a0527708.cpy) and tried a search to find the file. It states there is no file by that name. I tried to delete it through Avast, since I thought it was a copy (the cpy) but it wouldn’t delete. I have been trying to get rid of it for a couple of days now and have had no success.
Also, I right click on the skin and the boot drive scanning option is not highlighted, so I can’t click on it.
Sorry for being such a pain.

Janet

4
  1. Enable/Disable System restore on Windows ME: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q264887
  2. Schedule a boot time scanning with avast. Start avast! > Right click the skin > Schedule a boot-time scanning. Select for scanning archives. Boot.
  3. Download, install, update and run other trojan remover tools: a-squared and Free AVG Antispyware should be enough.

Can you do that?