Error: the package is broken.

I am getting the message “The package is broken” when I try to update.
Is it something my end and if it is how do I fix it?

I downloaded the VPS update from the avast site and it reports me as being up to date.

Repair avast:

  1. Control Panel - Add/Remove programs - avast!
  2. Scroll down and click on ‘Repair’.
  3. Follow instructions.

Same error so ran full update as suggested… same error.

I now have a log file…

22.06.2011 10:32:20 general: Started: 22.06.2011, 10:32:20
22.06.2011 10:32:20 general: Running setup_ais-465 (1125)
22.06.2011 10:32:20 system: Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
22.06.2011 10:32:20 system: Memory: 54% load. Phys:1787924/3929232K free, Page:4194303/4194303K free, Virt:2026192/2097024K free
22.06.2011 10:32:20 system: Computer WinName: DENNIS-PC
22.06.2011 10:32:20 system: Windows Net User: dennis-PC\dennis
22.06.2011 10:32:20 general: Cmdline: /uninstwiz
22.06.2011 10:32:20 general: Old version: 465 (1125)
22.06.2011 10:32:20 registry: Deleted registry: Software\AVAST Software\Avast\UpdateReady
22.06.2011 10:32:20 system: Using temp: C:\Users\dennis\AppData\Local\Temp_asw_aisI.tm~a02392 (4336M free)
22.06.2011 10:32:20 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
22.06.2011 10:32:20 general: DldSrc set to inet
22.06.2011 10:32:20 internet: SYNCER: Agent=Syncer/5.00 (ais-1125;p)
22.06.2011 10:32:21 system: Computer DnsName: dennis-PC
22.06.2011 10:32:21 system: Computer Ip Addr: 192.168.1.5
22.06.2011 10:32:21 system: Installed in: C:\Program Files\Alwil Software\Avast5 (4336M free)
22.06.2011 10:32:21 internet: SYNCER: Type: use IE settings
22.06.2011 10:32:21 internet: SYNCER: Auth: another authentication, use WinInet
22.06.2011 10:32:21 package: Part prg_ais-465 is installed
22.06.2011 10:32:21 package: IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-vps_win32-11062100.vpx does not exist
22.06.2011 10:32:21 package: Part vps_win32-11062101 was guessed as installed
22.06.2011 10:32:21 package: Part setup_ais-465 is installed
22.06.2011 10:32:21 package: Part jrog-a7 is installed
22.06.2011 10:32:21 package: IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-jrog2-249.vpx does not exist
22.06.2011 10:32:21 package: Part jrog2-24a was guessed as installed
22.06.2011 10:32:21 general: LoadState: Edition=1
22.06.2011 10:32:21 general: Old version: 465 (1125)
22.06.2011 10:32:22 file: SetExistingFilesBitmap: 890->402->402
22.06.2011 10:32:22 general: GUID: 1d5900ee-3a38-4750-8285-7d2aedb864ac
22.06.2011 10:32:22 general: Server definition(s) loaded for ‘main’: 296 (maintenance:0)
22.06.2011 10:32:22 general: SelectCurrent: selected server ‘Download308 AVAST5 Server’ from ‘main’
22.06.2011 10:32:22 internet: SYNCER: Type: use IE settings
22.06.2011 10:32:22 internet: SYNCER: Auth: another authentication, use WinInet
22.06.2011 10:32:27 general: progress thread start
22.06.2011 10:32:27 internet: Used server: http://46.4.34.12/iavs5x
22.06.2011 10:32:27 file: GetFileWithRetry: servers.def.vpx downloaded .
22.06.2011 10:32:27 file: servers.def.vpx not changed, 1307439069
22.06.2011 10:32:27 general: Server definition(s) loaded for ‘main’: 296 (maintenance:0)
22.06.2011 10:32:27 general: SelectCurrent: selected server ‘Download750 AVAST5 Server’ from ‘main’
22.06.2011 10:32:27 internet: SYNCER: Type: use IE settings
22.06.2011 10:32:27 internet: SYNCER: Auth: another authentication, use WinInet
22.06.2011 10:32:28 internet: Used server: http://download750.avast.com/iavs5x
22.06.2011 10:32:28 file: GetFileWithRetry: prod-ais.vpx downloaded .
22.06.2011 10:32:28 file: prod-ais.vpx not changed, 1308696898
22.06.2011 10:32:28 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
22.06.2011 10:32:28 package: ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
22.06.2011 10:32:28 package: LoadAllDefs failed 0x20000011
22.06.2011 10:32:28 general: Error:The package is broken.
22.06.2011 10:32:51 internet: SYNCER: Type: no proxy
22.06.2011 10:32:51 internet: SYNCER: Auth: no authentication
22.06.2011 10:32:54 general: progress thread start
22.06.2011 10:32:54 internet: HttpGetWinsock(http://download750.avast.com/iavs5x/servers.def.vpx)
22.06.2011 10:32:54 internet: Used server: http://download750.avast.com/iavs5x
22.06.2011 10:32:54 file: GetFileWithRetry: servers.def.vpx downloaded .
22.06.2011 10:32:54 file: servers.def.vpx not changed, 1307439069
22.06.2011 10:32:54 general: Server definition(s) loaded for ‘main’: 296 (maintenance:0)
22.06.2011 10:32:55 general: SelectCurrent: selected server ‘Download730 AVAST5 Server’ from ‘main’
22.06.2011 10:32:55 internet: SYNCER: Type: no proxy
22.06.2011 10:32:55 internet: SYNCER: Auth: no authentication
22.06.2011 10:32:55 internet: HttpGetWinsock(http://download730.avast.com/iavs5x/prod-ais.vpx)
22.06.2011 10:32:55 internet: Used server: http://download730.avast.com/iavs5x
22.06.2011 10:32:55 file: GetFileWithRetry: prod-ais.vpx downloaded .
22.06.2011 10:32:55 file: prod-ais.vpx not changed, 1308696898
22.06.2011 10:32:55 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
22.06.2011 10:32:55 package: ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
22.06.2011 10:32:55 package: LoadAllDefs failed 0x20000011
22.06.2011 10:32:55 general: Error:The package is broken.

Now fixed but I don’t know what broke it.

I downloaded the install files from the support page and ran it and it downloaded some extra packages and it now updates.

Good. :slight_smile: