When trying to run update from settings/control panel/adnm/update components. I get an error
“There was an error updating the product configuration” after it starts to download some of the files for updating. This is an update from RC-2. There error comes after it downloads jollyroger.vpu.stamp . Also is it possible to update the product without a reboot? Both ADNM and the network client?
There are several threads in the ADNM section about installation/update problems. HERE is one of them. Does this apply to you?
Also provide more information please, like:
What OS are you using?
Are there any errors in Avast’s log file(s)?
If so, what are the exact errors?
Thanks, the original thread did apply to me (actually I was the author) however in this case it doesn’t . I’m updating from RC-2 to RC-2a on a w2k sp3 server and there are no errors in the usual spots event log, error.log info.log etc. Just what was reported on the screen as mentioned above. I assumed that the update option in the control panel was a valid update path for 2a from 2.
Ah, didn’t saw you was the author of that thread. Anyway, I can’t help you with this problem other than I already did. I’m sure you will hear from Vlk or one of the others soon. Good luck with solving the problem.
Same things happens to me!! w2k server sp3 from rc2 to rc2a…
As always, please post the tail of the file \setup\setup.log.
The part after the last empty line.
Thanks
Vlk
the part after the last empty line? for what i can see from the log return status is “the package is broken”
Yes, I meant the part after the last blank line (blank line delimits individual update attempts). It should be like 100-200 lines long or so.
Let’s see which package is broken…
Thanks.
cool, i do understand now… 
here it is!
10:28:54 min/gen Started: 28.09.2004, 10:28:54
10:28:54 min/gen Running setup_av_mgm-9b (155)
10:28:54 nrm/sys Operating system: Windows2000 ver 5.0, build 2195, sp 4.0 [Service Pack 4] SERVER
10:28:54 vrb/sys Computer WinName: AVAST
10:28:54 min/sys Windows Net User: AVAST\Administrator
10:28:54 min/gen Cmdline: av_mgm /uninstwiz
10:28:54 min/gen Old version: 9b (155)
10:28:54 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
10:28:54 vrb/gen DldSrc set to inet
10:28:54 vrb/sys Computer DnsName: avast
10:28:54 vrb/sys Computer Ip Addr: 192.168.1.180
10:28:54 nrm/int SYNCER: Type: 0
10:28:54 nrm/int SYNCER: Auth: 0
10:28:54 vrb/pkg Part prg_av_mgm-a5 was guessed as installed
10:28:54 vrb/pkg Part setup_av_mgm-a5 was guessed as installed
10:28:54 min/gen Old version: 9b (155)
10:29:05 vrb/fil SetExistingFilesBitmap: 149->149->149
10:29:05 min/gen GUID: 24e365ed-0725-490e-aef6-cdc204332b64
10:29:05 nrm/gen Server definition(s) loaded for ‘main’: 9 (maintenance:0)
10:29:05 nrm/gen SelectCurrent: selected server ‘Download6 AVAST server’ from ‘main’
10:29:08 dbg/gen progress thread start
10:29:08 dbg/gen progress start - 1
10:29:08 nrm/gen Server definition(s) loaded for ‘main’: 9 (maintenance:0)
10:29:08 nrm/gen SelectCurrent: selected server ‘Download3 AVAST server’ from ‘main’
10:29:09 min/pkg Load C:\Programmi\Alwil Software\Management Tools\Setup\prod-av_mgm.vpu
10:29:09 vrb/pkg LatestPartInfo: program = prg_av_mgm-a5
10:29:09 vrb/pkg LatestPartInfo: setup = setup_av_mgm-a5
10:29:09 dbg/gen progress end - 0
10:29:09 dbg/gen progress thread end
10:30:50 vrb/gen Operation set to INST_OP_UPDATE
10:30:50 dbg/gen Entered SetupProcessMgm::Do( INST_OP_UPDATE )
10:30:50 dbg/gen progress thread start
10:30:50 dbg/gen progress start - 1
10:30:50 dbg/gen Entered SetupProcessMgm::Do( INST_OP_UPDATE_GET_PACKAGES )
10:30:50 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
10:30:50 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
10:30:50 dbg/gen progress start - 2
10:30:50 dbg/gen progress start - 3
10:30:50 nrm/gen Server definition(s) loaded for ‘main’: 9 (maintenance:0)
10:30:50 nrm/gen SelectCurrent: selected server ‘Main ASW server’ from ‘main’
10:30:50 min/pkg Load C:\Programmi\Alwil Software\Management Tools\Setup\prod-av_mgm.vpu
10:30:50 vrb/pkg LatestPartInfo: program = prg_av_mgm-a5
10:30:50 vrb/pkg LatestPartInfo: setup = setup_av_mgm-a5
10:30:50 dbg/pkg Loaded pkg info ‘av_mgm_mirror’, containing 6 subversions
10:30:50 dbg/pkg Loaded pkg info ‘av_mgm_hlp409’, containing 6 subversions
10:30:50 dbg/pkg Loaded pkg info ‘av_sysx’, containing 2 subversions
10:30:50 dbg/pkg Loaded pkg info ‘cr1’, containing 1 subversions
10:30:50 dbg/pkg Loaded pkg info ‘cr2’, containing 2 subversions
10:30:50 dbg/pkg Loaded pkg info ‘cr3’, containing 2 subversions
10:30:50 dbg/pkg Loaded pkg info ‘winsysmfc’, containing 2 subversions
10:30:50 dbg/pkg Loaded pkg info ‘av_mgm_dll409’, containing 6 subversions
10:30:50 dbg/pkg Loaded pkg info ‘av_mgm_reports’, containing 5 subversions
10:30:50 dbg/pkg Loaded pkg info ‘av_mgm_tool’, containing 7 subversions
10:30:50 dbg/pkg Loaded pkg info ‘setup_av_mgm’, containing 7 subversions
10:30:50 dbg/pkg Loaded pkg info ‘setif_av_mgm’, containing 7 subversions
10:30:50 vrb/pkg ERROR: Package ‘av_net_agent’ did not load!
10:30:50 dbg/pkg ERROR:LoadAllPartsVpus, code:0x20000011
10:30:50 dbg/gen progress end - 2
10:30:50 dbg/gen progress end - 1
10:30:50 dbg/gen progress end - 0
10:30:50 dbg/gen progress thread end
10:30:53 nrm/pkg Transferred files: 6
10:30:53 nrm/pkg Transferred bytes: 60
10:30:53 nrm/pkg Transfer time: 1453 ms
10:30:53 vrb/int Sending stats ‘http://download2.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
10:30:53 vrb/fil NeedReboot=false
10:30:53 min/gen Return code: 0x20000011 [The package is broken.]
10:30:53 min/gen Stopped: 28.09.2004, 10:30:53
and here is mine:
15:39:19 min/gen Started: 27.09.2004, 15:39:19
15:39:19 min/gen Running setup_av_mgm-9b (155)
15:39:19 nrm/sys Operating system: Windows2000 ver 5.0, build 2195, sp 3.0 [Service Pack 3] SERVER
15:39:19 vrb/sys Computer WinName: TESLA
15:39:19 min/sys Windows Net User: MONETRICS\Administrator
15:39:19 min/gen Cmdline: av_mgm /uninstwiz
15:39:19 min/gen Old version: 9b (155)
15:39:19 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
15:39:19 vrb/gen DldSrc set to inet
15:39:19 vrb/sys Computer DnsName: tesla
15:39:19 vrb/sys Computer Ip Addr: 192.168.1.43
15:39:19 nrm/int SYNCER: Type: 0
15:39:19 nrm/int SYNCER: Auth: 0
15:39:19 vrb/pkg Part prg_av_mgm-a5 was guessed as installed
15:39:19 vrb/pkg Part setup_av_mgm-a5 was guessed as installed
15:39:19 min/gen Old version: 9b (155)
15:39:23 vrb/fil SetExistingFilesBitmap: 149->149->148
15:39:23 min/gen GUID: 96f522fd-dab7-46e0-94b5-66cf1d2e0109
15:39:23 nrm/gen Server definition(s) loaded for ‘main’: 9 (maintenance:0)
15:39:23 nrm/gen SelectCurrent: selected server ‘Download6 AVAST server’ from ‘main’
15:39:27 dbg/gen progress thread start
15:39:27 dbg/gen progress start - 1
15:39:28 nrm/gen Server definition(s) loaded for ‘main’: 9 (maintenance:0)
15:39:28 nrm/gen SelectCurrent: selected server ‘Main ASW server’ from ‘main’
15:39:28 min/pkg Load C:\Program Files\Alwil Software\Management Tools\Setup\prod-av_mgm.vpu
15:39:28 vrb/pkg LatestPartInfo: program = prg_av_mgm-a5
15:39:28 vrb/pkg LatestPartInfo: setup = setup_av_mgm-a5
15:39:28 dbg/gen progress end - 0
15:39:28 dbg/gen progress thread end
15:39:34 vrb/gen Operation set to INST_OP_UPDATE
15:39:34 dbg/gen Entered SetupProcessMgm::Do( INST_OP_UPDATE )
15:39:34 dbg/gen progress thread start
15:39:34 dbg/gen progress start - 1
15:39:34 dbg/gen Entered SetupProcessMgm::Do( INST_OP_UPDATE_GET_PACKAGES )
15:39:34 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
15:39:34 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
15:39:34 dbg/gen progress start - 2
15:39:34 dbg/gen progress start - 3
15:39:34 nrm/gen Server definition(s) loaded for ‘main’: 9 (maintenance:0)
15:39:34 nrm/gen SelectCurrent: selected server ‘Main ASW server’ from ‘main’
15:39:35 min/pkg Load C:\Program Files\Alwil Software\Management Tools\Setup\prod-av_mgm.vpu
15:39:35 vrb/pkg LatestPartInfo: program = prg_av_mgm-a5
15:39:35 vrb/pkg LatestPartInfo: setup = setup_av_mgm-a5
15:39:35 dbg/pkg Loaded pkg info ‘av_mgm_mirror’, containing 6 subversions
15:39:35 dbg/pkg Loaded pkg info ‘av_mgm_hlp409’, containing 6 subversions
15:39:35 dbg/pkg Loaded pkg info ‘av_sysx’, containing 2 subversions
15:39:35 dbg/pkg Loaded pkg info ‘cr1’, containing 1 subversions
15:39:35 dbg/pkg Loaded pkg info ‘cr2’, containing 2 subversions
15:39:35 dbg/pkg Loaded pkg info ‘cr3’, containing 2 subversions
15:39:35 dbg/pkg Loaded pkg info ‘winsysmfc’, containing 2 subversions
15:39:35 dbg/pkg Loaded pkg info ‘av_mgm_dll409’, containing 6 subversions
15:39:35 dbg/pkg Loaded pkg info ‘av_mgm_reports’, containing 5 subversions
15:39:35 dbg/pkg Loaded pkg info ‘av_mgm_tool’, containing 7 subversions
15:39:35 dbg/pkg Loaded pkg info ‘setup_av_mgm’, containing 7 subversions
15:39:35 dbg/pkg Loaded pkg info ‘setif_av_mgm’, containing 7 subversions
15:39:35 vrb/pkg ERROR: Package ‘av_net_agent’ did not load!
15:39:35 dbg/pkg ERROR:LoadAllPartsVpus, code:0x20000011
15:39:35 dbg/gen progress end - 2
15:39:35 dbg/gen progress end - 1
15:39:35 dbg/gen progress end - 0
15:39:35 dbg/gen progress thread end
15:39:37 nrm/pkg Transferred files: 6
15:39:37 nrm/pkg Transferred bytes: 60
15:39:37 nrm/pkg Transfer time: 1632 ms
15:39:37 vrb/int Sending stats ‘http://download2.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
15:39:37 vrb/fil NeedReboot=false
15:39:37 min/gen Return code: 0x20000011 [The package is broken.]
15:39:37 min/gen Stopped: 27.09.2004, 15:39:37
OK, it is because one of the packages has been removed from the installation and the updater somehow cannot handle this situation gracefully.
We’ll fix this but in the meantime, you can update to RC-2a using the setup exe file.
Download the RC-2a setup from here: http://download1.avast.com/files/beta/adnm-no-msde.zip and run it on the target. Update option will be offered.
BTW the release version of AMS/console will not require a reboot after update. This is not the case for the clients though - as it contains device drivers and other components that cannot be simply unloaded from the system.
Thanks
Vlk