gregwong
To get help with your Norton AV problem, please go HERE.
To get rid of the Spy ware and Add ware, click on the Shortcuts for ALL link in my signature and get Eddy’s program which comes with HJT.
Should you decide to get rid of Norton AV, that same link will also lead you to an uninstall utility to completely remove NAV. Just follow the directions.
My personal recommendation is to replace it with avast! (Been there, done that. ;D)
If you prefer another AV other than avast!, (I don’t know why you would want to make such a choice but, it’s a free world) you can find those on my website.
In any case, good luck in whatever you choose.
If you need any more help, your welcome to come back. ;D