Error when scanning.

Igor ???

Igor I am not sure if that worked or not

When I put in “cmd /e dir “C:\Program Files\Alwil Software\Avast4*” /s > c:\avastdir.txt”
in it changes the top part and I get no error message but then nothing else happens. whats the next step after this one?

Did it create a file on c:\ called avastdir.txt ? If so post it in this thread.

This is the image I get

It seems to have done something. The cd at the end of the first two lines is just changing directories to get to the c". Did you try to find the file?

aidendale: 1) you was in cmd already, so there’s no need to run new cmd instance… when you are in cmd console, you can put dir “C:\Program Files\Alwil Software\Avast4” /s /X > C:\avastdir.txt and post the avastdir.txt here (you can find it in drive C root)…

  1. can you reproduce the same error now? if not, then step one gives no sense…

I didnt find the file because I dont know the file name and the error only shows up on full system scans which makes it harder to locate.

I took a picture of what came up but its more or less blank which I dont understand.

Correction.
I found the file (or at least where its located to some degree)
Its in my Logitech Quickcam Pro 5000 folder.

that’s strange… your avastdir.txt should look like the one in attachment…

mine doesnt look like that at all ??? how should i fix that?
and why is the problem located here even though it says unreadable in the avast folder?

OK, the last image says it all :wink:
In the Area selection dialog, you’ve checked the “Logitech QuickCam” item (which is probably some kind of a virtual folder for the operating system). For some reason (unknown to me right now), it produces this strange path… which avast! is unable to scan later, when you start the scan - because this path is completely wrong.

So, the “fix” is very simple - don’t check the QuickCam “folder”, it doesn’t have much sense.

Thats more like Avoiding the problem more so then a fix.
Should I remove the installation of the quickcam and just reinstall it? or would that just have more negitive effect?

Actually I was told I should use Hijackthis but seeing as I couldnt figure out the basic problem I dont see how using a program I wouldnt understand could help me either lol.

Me too…
I can use virtual folders (drivers for CD or DVD for instance) and avast can scan them… what’s wrong Igor?

I don’t think so, as the virtual folder seems to be the way the quickcam works, but you could test, for sure…

guys, we can’t simply reproduce the error, but Igor got the idea what’s the point of the virtual folder disinterpretation… we’re thinking about some changes (offering of these folders is useles in BrowseForFolder dialog), but the code is written to support also 9x windows and we must take care about their specifics… so we can’t make some quick-patch… but we’ll fix that…

What exactly do you mean by virtual folders? I mean, how you access them from Windows? What path does avast! put into the BrowseForFolder box when you check them?

Scanning CDs or DVDs certainly has some sense - but I’m not sure what’s “inside” of the WebCam folder…?

Sorry Igor… I was talking about ‘virtual’ CD/DVD drivers not exactly virtual ‘folders’.
I don’t know how a WebCam folder works so… I could only guess it was similar. Sorry for the confusion.

I want to say this before more questions ring up.
Its not fixed yet but I want to thank you all for your help that you have provided so far and will :slight_smile: