I get a message (in Dutch) which said:
can’t login on download926.avast.com (74.86.125.38.80)
What is wrong and how can it be solved.?
Or is it not important?
Bert
Does a manual update work?
What firewall are you using?
Basically, check the log files (or post the last 100 lines of the logs):
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
or C:\Program Files\Alwil Software\Avast4\Setup\setup.log
Maybe you’re not being able to update, maybe it is just a temporary problem at that particular server.
Are you using a firewall? Is avast.setup allowed to connect?
Can you manually update?
Yes, manually is ok.
I’m using W98
Windows firewall is working.
I had an auto-update problem this morning, also. I’m using a beta, 4.7.1089.
http://forum.avast.com/index.php?topic=31426.msg264151#msg264151
With Windows firewall disabled the problem still exists.
Bert
How can I see if Avast is allowed to connect?
Here the last 100 lines of the log file:;
20:28:26 nrm/gen SelectCurrent: selected server ‘Download976 AVAST Server’ from ‘main’
20:28:26 min/pkg GetPackages - set proxy for inet
20:28:26 nrm/int SYNCER: Type: use IE settings
20:28:26 nrm/int SYNCER: Auth: another authentication, use WinInet
20:28:26 dbg/int while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 158
20:28:28 min/pkg ERROR:HttpGetWininet, catch returned 0x00002EFD
20:28:28 nrm/gen InvalidateCurrent: invalidated server ‘Download976 AVAST Server’ from ‘main’
20:28:28 nrm/gen SelectCurrent: selected server ‘Download96 AVAST Server’ from ‘main’
20:28:28 min/pkg GetPackages - set proxy for inet
20:28:28 nrm/int SYNCER: Type: use IE settings
20:28:28 nrm/int SYNCER: Auth: another authentication, use WinInet
20:28:28 dbg/int while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 159
20:28:30 min/pkg ERROR:HttpGetWininet, catch returned 0x00002EFD
20:28:30 nrm/gen InvalidateCurrent: invalidated server ‘Download96 AVAST Server’ from ‘main’
20:28:30 nrm/gen SelectCurrent: selected server ‘Download80 AVAST Server’ from ‘main’
20:28:30 min/pkg GetPackages - set proxy for inet
20:28:30 nrm/int SYNCER: Type: use IE settings
20:28:30 nrm/int SYNCER: Auth: another authentication, use WinInet
20:28:30 dbg/int while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 160
20:28:32 min/pkg ERROR:HttpGetWininet, catch returned 0x00002EFD
20:28:32 nrm/gen InvalidateCurrent: invalidated server ‘Download80 AVAST Server’ from ‘main’
20:28:32 nrm/gen SelectCurrent: selected server ‘Download101 AVAST Server’ from ‘main’
20:28:32 min/pkg GetPackages - set proxy for inet
20:28:32 nrm/int SYNCER: Type: use IE settings
20:28:32 nrm/int SYNCER: Auth: another authentication, use WinInet
20:28:32 dbg/int while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 161
20:28:34 min/pkg ERROR:HttpGetWininet, catch returned 0x00002EFD
20:28:34 nrm/gen InvalidateCurrent: invalidated server ‘Download101 AVAST Server’ from ‘main’
20:28:34 nrm/gen SelectCurrent: selected server ‘Download100 AVAST Server’ from ‘main’
20:28:34 min/pkg GetPackages - set proxy for inet
20:28:34 nrm/int SYNCER: Type: use IE settings
20:28:34 nrm/int SYNCER: Auth: another authentication, use WinInet
20:28:34 dbg/int while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 162
20:28:36 min/pkg ERROR:HttpGetWininet, catch returned 0x00002EFD
20:28:36 nrm/gen InvalidateCurrent: invalidated server ‘Download100 AVAST Server’ from ‘main’
20:28:36 min/gen SelectCurrent: unable to find any suitable server in ‘main’
20:28:36 dbg/int while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 163
20:28:36 min/int tried 163 servers to get file ‘servers.def.vpu’, but failed (0x20000004)
20:28:36 min/fil GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP_av_proI.tm~a03252\onefile, servers.def.vpu, error: 0x20000004
20:28:36 min/pkg Download servers.def, servers.def.vpu failed with error 0x20000004.
20:28:36 min/pkg ERROR:HttpGetWininet, catch returned 0x00002EFD
20:28:36 min/pkg ERROR:HttpGetWininet, catch returned 0x00002EFD
20:28:36 nrm/gen InvalidateCurrent: invalidated server ‘Download100 AVAST Server’ from ‘main’
20:28:36 min/gen SelectCurrent: unable to find any suitable server in ‘main’
20:28:36 dbg/int while trying to get file ‘servers.def’, error 0x20000004 has occured, try 1
20:28:36 min/int tried 1 servers to get file ‘servers.def’, but failed (0x20000004)
20:28:36 min/fil GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP_av_proI.tm~a03252\onefile, servers.def, error: 0x20000004
20:28:36 min/pkg Tried to download servers.def but failed with error 0x20000004.
20:28:36 min/gen Err:Cannot connect to download100.avast.com (75.126.130.169:80).
20:28:36 nrm/pkg Transferred files: 0
20:28:36 nrm/pkg Transferred bytes: 0
20:28:36 nrm/pkg Transfer time: 0 ms
20:28:36 vrb/fil NeedReboot=false
20:28:36 min/gen Return code: 0x20000004 [Cannot connect to download100.avast.com (75.126.130.169:80).]
20:28:36 min/gen Stopped: 25.11.2007, 20:28:36
20:28:36 min/gen Started: 25.11.2007, 20:28:36
20:28:36 min/gen Running setup_av_pro-432 (1074)
20:28:36 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
20:28:36 vrb/sys Computer WinName: GEEN-D5D17862CB
20:28:36 min/sys Windows Net User: SYSTEM
20:28:36 min/gen Cmdline: /verysilent /noreboot /stopstat “C:\WINDOWS\TEMP\aswUpdSum.ini”
20:28:36 vrb/gen Operation set to INST_OP_[16]
20:28:36 min/gen Old version: 432 (1074)
20:28:36 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
20:28:36 nrm/int SYNCER: Type: use IE settings
20:28:36 nrm/int SYNCER: Auth: another authentication, use WinInet
20:28:36 vrb/pkg Part prg_av_pro-432 is installed
20:28:36 vrb/pkg Part vps-7112400 is installed
20:28:36 vrb/pkg Part news-4b is installed
20:28:37 vrb/pkg Part setup_av_pro-432 is installed
20:28:37 vrb/pkg Part jrog-21 is installed
20:28:37 min/gen Old version: 432 (1074)
20:28:37 nrm/pkg Transferred files: 0
20:28:37 nrm/pkg Transferred bytes: 0
20:28:37 nrm/pkg Transfer time: 0 ms
20:28:37 vrb/fil NeedReboot=false
20:28:37 min/gen Return code: 0x20000001 [Nothing done]
20:28:37 min/gen Stopped: 25.11.2007, 20:28:37
20:28:42 min/gen Started: 25.11.2007, 20:28:42
20:28:42 min/gen Running setup_av_pro-432 (1074)
20:28:42 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
20:28:42 vrb/sys Computer WinName: GEEN-D5D17862CB
20:28:42 min/sys Windows Net User: GEEN-D5D17862CB\Eigenaar
20:28:42 min/gen Cmdline: /showsummary /silent /noreboot
20:28:42 vrb/gen Operation set to INST_OP_[17]
20:28:42 min/gen Old version: 432 (1074)
20:28:42 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
20:28:42 nrm/int SYNCER: Type: use IE settings
20:28:42 nrm/int SYNCER: Auth: another authentication, use WinInet
20:28:42 vrb/pkg Part prg_av_pro-432 is installed
20:28:42 vrb/pkg Part vps-7112400 is installed
20:28:42 vrb/pkg Part news-4b is installed
20:28:42 vrb/pkg Part setup_av_pro-432 is installed
20:28:42 vrb/pkg Part jrog-21 is installed
20:28:42 min/gen Old version: 432 (1074)
20:28:50 nrm/pkg Transferred files: 0
20:28:50 nrm/pkg Transferred bytes: 0
20:28:50 nrm/pkg Transfer time: 0 ms
20:28:50 vrb/fil NeedReboot=false
20:28:50 min/gen Return code: 0x20000001 [Nothing done]
20:28:50 min/gen Stopped: 25.11.2007, 20:28:50
Hey, you know the rules ;D: don’t post twice the same. Follow http://forum.avast.com/index.php?topic=31426.msg264158#msg264158
Thanks.
Windows 98 does not have a firewall… ???
Your log shows connection troubles… firewall blocking? Difficult to say as you can manually update…
You say you are using win98, but the log you posted says XP SP2
20:28:36 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
I’m sorry. Ofcourse it is W XP
Bert
Having had another look at the log, if you don’t actually use a proxy to connect to the internet, try Direct connection (no proxy) rather than Auto detect (use Internet Explorer settings).
I’m not sure how to do that. I work with Dutch IE.
I see in my settings that no Proxy is chosen. I don’t see such as Direct or Auto detect.
All I can do is to make a new Internetconnection but somewhat afraid to do something very wrong.
Perhaps you can give more specific advise?
You should be looking in the avast Program Settings, Update (Connections) as the image shows and set that for Direct Connection. Whilst the language might be different (if using Dutch version of avast) the location of the arrowed items should still be the same.
OK. thats clear. I give it a try.
I hope it will work. Thanks for now.
Bert
Polonus,
I’m not allowed to sent personal messages to this forum.
I have understand your directions and have a try.
Till now I used Norton 360, but LiveUpdate failed. I think for the same reason that Avast update failed.
Support could not help me, so I switched to Avast.
Till now, no problem.
Bert
bertvankootwijk@hetnet.nl
According to the Log file. everything is OK now. Thanks Polonus for your help
Bert
You need 20 posts for that.
- Remove NAV through Add/Remove programs from Control Panel. Boot.
- Use Norton Removal Tool for Windows 2000/XP/Vista.
- Boot.
- Install avast! Boot.
- See what you get.
I did.
Avast had the same problem with connecting to the server as N360. Avast is OK now, thanks to this forum. Setting of the connection from Proxy to Direct did the trick. Norton support could not help me. So I tried Avast.
I do not know if N360-connection also can changed. But that is now theoretical.
Glad that the problem is now resolved, most who make the switch to avast from Norton don’t regret it.