When running my GF, I purchased today, an error message shows when sedating my PC. It also says that I should contact support.avast.com , but to tell the truth it is not clear at all how and to whom I should state my problem, to get some help.
If this GF is not going to work at full capacity, I want my money back!
Please tell me what I should do.
Thks,
FS
What exact version of avast do you have installed ?
I have the same issue, freezing for a long time at the “sedating pc” process and then “An error has occurred when sedating my PC”. And where I can see what version of GF I’m using? Every time I hit for the GF to analyze my PC it downloads something and then reboots - is this normal?
I have the free avast updated version antivirus.
fresar01
I am having the same issue. I also am using the free version of Avast and am running Windows 7 on a Toshiba Satellite (PSAY3C-04S10) I thought it might be due to some of the power features that can be enabled to run while the computer is off but after turning those off the issue still exists.
hi all, i have the same issue, I have avast premier from today and using a grime licence purchased last December both of licences are for 3 machines, i am trying to run GF in two and same problem, that makes me think its AVAST issue and not the machine
I just purchased the GF too, not working: “error when sedating your pc”. I want my money back too!
Submit a ticket: https://support.avast.com/Tickets/Submit
Hey Guys,
I also get the same error. Reboots into Grimefighter, “Sedates” the computer, “Starts to call in tech team” and gets to about 95% to where it would start fixing things and then I get the Abort error and have to cancel out.
Just an observation but I didn’t have this problem with the previous release of Avast Internet Security 2015. I got the update released on 03/02/2015 and ever since then, it doesn’t seem to work. I submitted a ticket and will let you know if I hear anything. If someone else has already heard, let us know!
Cheers,
Chris
I get the same error when sedating my PC. Windows 7 SP 1. I tried multiple times after purchasing the software. Would like an explanation or a refund.
Submitted a service ticket but have not heard back. Ticket ID: #PIR-123-92935
salve ho mandato una richiesta di supporto per GrimeFighter e non esegue la scansione dei problemi si blocca subito al momento di sedare il pc .
So just a quick update on my end (and an attachment to see if it is the same thing). For the record I am also running Windows 7 SP1.
Attached is where it is getting hung up - just curious if everyone else is getting to the same point.
Heard back from Tech Support and they wanted me to try running the stand alone version. Tried that and still gets hung up on the same screen. Have reverted back to Tech Support so hopefully we will get it sorted.
EDIT - Here is version of Avast I am currently running 2015.10.2.2215.
I’m stuck at the same 95ish % place too! When I restart my pc in the first place I can’t use my mouse or my keyboard. So I first have to reboot in safe mode, and then reboot again normally. I bought this program yesterday,but it’s been messing more with my PC then fixing it…
I want my money back or a working program…
Submit a ticket: https://support.avast.com/Tickets/Submit
:-
Seems like there are plenty of complaints logged here ! When can we expect a reply from tech support ?..the “866” phone for USA users is not working either !!
Hi All,
First, apologies for the frustration caused by this issue. If I could kindly ask you to please open a support ticket here:
And be sure to include an important file. Please go to C: Windows, jumpshot.com and attach the grimefight text document. This should help us identify why GrimeFighter is getting stuck at that point in the scan.
Many thanks for your patience regarding this.
Davidek
Very disappointed in Avast. Have been a loyal user for years. I purchased GF yesterday and got the “error sedating PC message.” Submitted a ticket for tech support and received NO reply. Submitted a ticket to request a refund and got NO reply. Called 866# and sat on hold for hours with no answers. Shame on you Avast.
You should have gotten a automated reply.
And you also should have patience, this is the real world.
It is only one day ago since you have submitted your first ticket.
avast is trying to handle the tickets within 10 business days.
As has been explained many times, each time you submit a ticket you will be put back to the bottom of the stack making it you will have to wait longer.
Quick Update from my end:
Again, for those that are frustrated, Tech Support has definitely been responsive and working with me. We still haven’t got to the bottom of the issue but the last attempt was done after TS reset my account. Still no luck. Still gets stuck running both “through” the virus software and as a stand alone.
Davidek, the file that you are requesting, is it Drive:/Windows/jumpshot.com/Grimefight.txt or /avastium.txt? I can attach either or.
my pc just froze when it was at sedated mode and already connected to the internet. Now I dont even know how to run it again since I can’t see grimefighter in my Avast control panel. :-[