while auto-updating @ startup, i get the following error:
Information about current update:
Last encountered error: Server download7.avast.com (67.15.0.90:80) is down.
Total time: 34 s
any ideas?
(i’m using 4.1 home edition; licence expires Feb 2005)
Please check Avast’s log file to see if it tells us more. If so paste the lines here.
Have tried to update multiple times?
(right click the blu ball with the “A” and choose update)
when i select Updating | iAVS update, I get the message:
Error: Can not connect to server
After a minute of so, it times out with the error:
Server download2.avast.com (66.98.252.36:80) is down
my other internet functions work fine, and my firewall is deactivated
here are the WARNING entries in the log:
10/7/2004 8:33:46 PM NT AUTHORITY\SYSTEM 1588 Function setifaceUpdatePackages() has failed. Return code is 0xC0000142, dwRes is C0000142.
10/7/2004 8:33:46 PM NT AUTHORITY\SYSTEM 1588 An error has occured while attempting to update. Please check the logs.
10/22/2004 1:08:14 PM NT AUTHORITY\SYSTEM 1584 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
10/22/2004 1:08:16 PM NT AUTHORITY\SYSTEM 1584 An error has occured while attempting to update. Please check the logs.
10/22/2004 7:19:17 PM NT AUTHORITY\SYSTEM 1584 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
10/22/2004 7:19:19 PM NT AUTHORITY\SYSTEM 1584 An error has occured while attempting to update. Please check the logs.
10/23/2004 12:32:39 PM NT AUTHORITY\SYSTEM 1584 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
10/23/2004 12:32:40 PM NT AUTHORITY\SYSTEM 1584 An error has occured while attempting to update. Please check the logs.
10/23/2004 6:43:53 PM NT AUTHORITY\SYSTEM 1584 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
10/23/2004 6:43:54 PM NT AUTHORITY\SYSTEM 1584 An error has occured while attempting to update. Please check the logs.
10/30/2004 6:08:14 PM NT AUTHORITY\SYSTEM 2012 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
10/30/2004 6:08:16 PM NT AUTHORITY\SYSTEM 2012 An error has occured while attempting to update. Please check the logs.
11/1/2004 4:18:13 PM NT AUTHORITY\SYSTEM 1584 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
11/1/2004 4:18:14 PM NT AUTHORITY\SYSTEM 1584 An error has occured while attempting to update. Please check the logs.
11/1/2004 5:08:01 PM STEVE-HOME\Steve 680 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
11/1/2004 5:12:43 PM STEVE-HOME\Steve 632 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
11/1/2004 9:00:11 PM NT AUTHORITY\SYSTEM 1876 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
11/1/2004 9:00:12 PM NT AUTHORITY\SYSTEM 1876 An error has occured while attempting to update. Please check the logs.
11/2/2004 1:12:47 AM NT AUTHORITY\SYSTEM 1876 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
11/2/2004 1:12:48 AM NT AUTHORITY\SYSTEM 1876 An error has occured while attempting to update. Please check the logs.
11/2/2004 7:24:57 AM NT AUTHORITY\SYSTEM 1876 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
11/2/2004 7:24:58 AM NT AUTHORITY\SYSTEM 1876 An error has occured while attempting to update. Please check the logs.
11/2/2004 7:49:17 AM NT AUTHORITY\SYSTEM 1584 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
11/2/2004 7:49:18 AM NT AUTHORITY\SYSTEM 1584 An error has occured while attempting to update. Please check the logs.
11/2/2004 7:55:56 AM STEVE-HOME\Steve 696 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
11/2/2004 7:56:31 AM STEVE-HOME\Steve 696 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
You can search for the word ‘setiface’ in the boards.
But first, I suggest you repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).
After that, can you update?
i too have a similar problem, have tested proxy settings and seems fine, tried turning off zone alarm but still cant update def files, any help would be appreciated, here is my log file
05.11.2004 10:49:35 general: Started: 05.11.2004, 10:49:35
05.11.2004 10:49:35 general: Running setup_av_pro-1f5 (501)
05.11.2004 10:49:35 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
05.11.2004 10:49:35 system: Computer WinName: SYSTEM
05.11.2004 10:49:35 system: Windows Net User: SYSTEM\HOME
05.11.2004 10:49:35 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
05.11.2004 10:49:35 general: DldSrc set to inet
05.11.2004 10:49:35 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
05.11.2004 10:49:35 general: Old version: 1f5 (501)
05.11.2004 10:49:35 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
05.11.2004 10:49:35 system: Computer DnsName: system
05.11.2004 10:49:35 system: Computer Ip Addr: 80.44.125.202
05.11.2004 10:49:35 internet: SYNCER: Type: 1
05.11.2004 10:49:35 internet: SYNCER: Auth: 2
05.11.2004 10:49:35 package: Part prg_av_pro-1f5 is installed
05.11.2004 10:49:35 package: Part vps-44501 is installed
05.11.2004 10:49:35 package: Part news-40 is installed
05.11.2004 10:49:35 package: Part setup_av_pro-1f5 is installed
05.11.2004 10:49:35 general: Old version: 1f5 (501)
05.11.2004 10:49:35 file: SetExistingFilesBitmap: 361->109->108
05.11.2004 10:49:35 general: GUID: 13c35b71-8f14-4b3a-9c24-05282e69beec
05.11.2004 10:49:35 general: Server definition(s) loaded for ‘main’: 12 (maintenance:0)
05.11.2004 10:49:35 general: SelectCurrent: selected server ‘Download11 AVAST server’ from ‘main’
05.11.2004 10:49:35 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
05.11.2004 10:49:35 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
05.11.2004 10:49:35 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
05.11.2004 10:49:35 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
05.11.2004 10:49:35 general: progress thread start
05.11.2004 10:49:35 general: progress start - 1
05.11.2004 10:49:35 general: progress start - 2
05.11.2004 10:49:35 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:49:35 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:49:36 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:49:38 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:49:40 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:49:40 general: InvalidateCurrent: invalidated server ‘Download11 AVAST server’ from ‘main’
05.11.2004 10:49:40 general: SelectCurrent: selected server ‘Download12 AVAST server’ from ‘main’
05.11.2004 10:49:40 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 1
05.11.2004 10:49:42 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:49:42 general: InvalidateCurrent: invalidated server ‘Download12 AVAST server’ from ‘main’
05.11.2004 10:49:42 general: SelectCurrent: selected server ‘Download7 AVAST server’ from ‘main’
05.11.2004 10:49:42 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 2
05.11.2004 10:49:44 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:49:44 general: InvalidateCurrent: invalidated server ‘Download7 AVAST server’ from ‘main’
05.11.2004 10:49:44 general: SelectCurrent: selected server ‘Download3 AVAST server’ from ‘main’
05.11.2004 10:49:44 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 3
05.11.2004 10:49:46 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:49:46 general: InvalidateCurrent: invalidated server ‘Download3 AVAST server’ from ‘main’
05.11.2004 10:49:46 general: SelectCurrent: selected server ‘Download2 AVAST server’ from ‘main’
05.11.2004 10:49:46 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 4
05.11.2004 10:49:48 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:49:48 general: InvalidateCurrent: invalidated server ‘Download2 AVAST server’ from ‘main’
05.11.2004 10:49:48 general: SelectCurrent: selected server ‘Download1 AVAST server’ from ‘main’
05.11.2004 10:49:48 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 5
05.11.2004 10:49:50 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:49:50 general: InvalidateCurrent: invalidated server ‘Download1 AVAST server’ from ‘main’
05.11.2004 10:49:50 general: SelectCurrent: selected server ‘Download10 AVAST server’ from ‘main’
05.11.2004 10:49:50 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 6
05.11.2004 10:49:52 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:49:52 general: InvalidateCurrent: invalidated server ‘Download10 AVAST server’ from ‘main’
05.11.2004 10:49:52 general: SelectCurrent: selected server ‘Download8 AVAST server’ from ‘main’
05.11.2004 10:49:52 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 7
05.11.2004 10:49:54 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:49:54 general: InvalidateCurrent: invalidated server ‘Download8 AVAST server’ from ‘main’
05.11.2004 10:49:54 general: SelectCurrent: selected server ‘Download5 AVAST server’ from ‘main’
05.11.2004 10:49:54 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 8
05.11.2004 10:49:56 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:49:56 general: InvalidateCurrent: invalidated server ‘Download5 AVAST server’ from ‘main’
05.11.2004 10:49:56 general: SelectCurrent: selected server ‘Download4 AVAST server’ from ‘main’
05.11.2004 10:49:56 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 9
05.11.2004 10:49:58 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:49:58 general: InvalidateCurrent: invalidated server ‘Download4 AVAST server’ from ‘main’
05.11.2004 10:49:58 general: SelectCurrent: selected server ‘Secondary ASW server’ from ‘main’
05.11.2004 10:49:58 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 10
05.11.2004 10:50:05 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:50:05 general: InvalidateCurrent: invalidated server ‘Secondary ASW server’ from ‘main’
05.11.2004 10:50:05 general: SelectCurrent: selected server ‘Download6 AVAST server’ from ‘main’
05.11.2004 10:50:05 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 11
05.11.2004 10:50:07 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
05.11.2004 10:50:07 general: InvalidateCurrent: invalidated server ‘Download6 AVAST server’ from ‘main’
05.11.2004 10:50:07 general: SelectCurrent: unable to find any suitable server in ‘main’
05.11.2004 10:50:07 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 12
05.11.2004 10:50:07 internet: tried 12 servers to get file ‘servers.def’, but failed (0x20000004)
05.11.2004 10:50:07 package: Tried to download servers.def but failed with error 0x20000004.
05.11.2004 10:50:07 general: progress end - 1
05.11.2004 10:50:07 general: progress end - 0
05.11.2004 10:50:07 general: progress thread end
05.11.2004 10:50:07 general: Err:Server download6.avast.com (unknown:80) is down.
I too have found it impossible to get update after repeatedly trying. Any suggestions?
Did you try to repair your installation as I posted before?
Is there anything strange into your logs (avast Log Viewer)?
i have tried the repair method you suggested but still doesnt work, keep getting same message error as i posted earlier., I dont want to give up on avast so any help would stlll be appreciated, thanks
Now, I see only two ways: uninstall / boot / install / boot
Or, disabling your firewall and see what you get. Generally, update problems, when not solved a little time after, are due to the firewall not allowing avast to connect.
FANTASTIC it has worked, thank you for your help in resolving this, couldnt have done it without you… much appreciated.