Whenever i try to enter the license key for internet security, it shows an area as shown in the photo. What is the problem? I have tried reinstalling but the same error occur.
Use the license file, not the activation code.
how do i get the license file?
Now after i downloaded the activation file, it says this.
Hi,
A clean re-install should solve this problem. Use http://files.avast.com/iavs9x/avastclear.exe to uninstall Avast and then download and install the latest build from http://files.avast.com/iavs9x/avast_internet_security_setup.exe
PD: Did you ever install Kaspersky?
This error pop-up when i try to install from the full installer. Previously it was like this too.
Nope, i just reformated the laptop. the previous antivirus was eset nod32
Hi,
Could you please send us a support package http://utils.support.tools.avast.com/tools/support/utils/avastsupport.exe
Please post the ID here to locate it.
If I understand correctly, you had Nod32, reinstalled Windows and then installed Avast? There should be no Nod32 files remaining, right?
What do you want me to do? Anyway i submitted a report.
Nope, after i reformated everything, i had eset nod32. I uninstalled it. Now im trying to use avast and it doesnt work.
You need to use the uninstall tool from E-Set and not just remove through control panel.
If you haven’t used it:
- Remove E-Set and avast through control panel
- Reboot
- Run the uninstall tools for both
- Reboot
- Install avast
both antivirus are not in the control panel.
As Eddy has said, run the removal tools for Avast and Eset before attempting to re-install Avast.
eset uninstall http://support.eset.com/kb2289/
i ran eset av removal, it cant detect any other av anymore. im quite sure my laptop is clean off any av already