Escalation on False Positive/Whitelisting Requested

system · 2017-11-09T09:20:48.000Z

A few days back, I contacted the Avast Whitelisting team to whitelist our software RegInOut to avoid false detections in future. I got a reply from them:

//Hi,
Your software „RegInOut“ was in deceptor list on AppeSteam. Now it is solved, then we will not detect your new software.//

Based on this examination from them, the software should not be detected by Avast anymore. However, detection persists, and I am waiting since long for their reply.

The software was detected when appesteem added it in deceptors list. We resolved the issue after doing user friendly changes to our software and sent updated build to appesteem they removed us from the list. The software was then updated to site but it is being again detected on same grounds which has been resolved.

Here are the virustotal links of the files of Reginout which should be treated as false alarms:

https://www.virustotal.com/#/file/6bdf57783e40d2eb5a803908d1e2d5c9ef9eeb2e07e978dd88ab09a7cc5c9805/detection
https://www.virustotal.com/#/file/fc7d28f46326c9e5bd5a3a93a55d42672ee8f164cfa0dcb844c8ae65298fd58d/detection

Please escalate my request and have the files added to your whitelist. That will save both of us the unwanted problem in future.

I am very thankful for your presence in this forum to take on issues and resolve them with your team.

Asyn · 2017-11-09T09:28:00.000Z

Continue here: https://forum.avast.com/index.php?topic=210172.0

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